Difficult to get DialTone or answer ringing phone in ViaTalk

Difficult to get DialTone or answer ringing phone in ViaTalk http://www.dslreports.com/forum/r21243148 en Wed, 11 Nov 2009 06:27:25 EDT Wed, 11 Nov 2009 06:27:25 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21396291 koam : VT had me put the PAP2T in the router's DMZ and that seeme to have fixed the ringing - not answering - keep ringing issue ....but the problem came back quickly.]]> http://www.dslreports.com/forum/remark,21396291 Sat, 08 Nov 2008 13:30:03 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21395997 koam :

said by koam

:

phone continues ringing after picking up - increasingly common VT problem. call it in and have them make changes for you.

This is happening to me again now.
--
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]]> http://www.dslreports.com/forum/remark,21395997 Sat, 08 Nov 2008 12:11:22 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21354679 mogulman :

said by chas3

:

I have always had my ports forwarded. But interestingly, I have a Zyxel x-550. This is the same as a certain Trendnet. Perhaps it is related.
But, I still do not see why the line LED would not blink when the web page says off hook.

I just disconnected the ethernet cable from the pap2t...then picked up the phone. The line led started to blink. So, my theory is the line LED should blink regardless of internet communications (if already on.)

Yeah.. The Zyxel x-550, Most Trendnet Routers and Most Dlink Routers share the same firmware (with cosmetic modifications).

The PAP2T sees the line as being offhook, if you look at the status web-page or look at the syslog. My theory is that it has a problem sending the SIP Dial or communicating to the Proxy, so it can't get into a Dial state. Then it doesn't give dialtone.

Then again. .I was thinking about my transaction with Viatalk. I did unplug my PAP2T to make sure some new provisioning changes were downloaded. It could be that some memory registers or settings in the PAP2T were corrupted. I never unplugged it before then. I was just rebooting it within the software. The hard power reboot might have reset something? Maybe nothing to do with the Port forwarding?]]> http://www.dslreports.com/forum/remark,21354679 Fri, 31 Oct 2008 10:31:33 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21354569 chas3 : I have always had my ports forwarded. But interestingly, I have a Zyxel x-550. This is the same as a certain Trendnet. Perhaps it is related.
But, I still do not see why the line LED would not blink when the web page says off hook.

I just disconnected the ethernet cable from the pap2t...then picked up the phone. The line led started to blink. So, my theory is the line LED should blink regardless of internet communications (if already on.)]]> http://www.dslreports.com/forum/remark,21354569 Fri, 31 Oct 2008 10:13:00 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21350198 mogulman :

said by neillb

:

Which ports do you have forwarded?
I currently have:
5060-5075 UDP
50000-50100 UDP
10000-20000 UDP
...and is still not working.

I have a 2 different adapters. Also.. I am not using standard ports. I have it set up in my gaming setup in my router as that allows multiple ports/ranges.

So something like 5070, 5071, 16500-16550, UDP

If you go into the Line tab on your PAP2 you can see the SIP port used for each line. On the SIP tab, you can see the RTP Port Range, Min and Max.

You would need admin access to your PAP2 to see that though.]]> http://www.dslreports.com/forum/remark,21350198 Thu, 30 Oct 2008 13:38:33 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21350159 neillb :

said by mogulman

:

.....

Set up UDP port forwarding for my router. Seems to be working better now. I'll know better over the next few days.

Which ports do you have forwarded?
I currently have:
5060-5075 UDP
50000-50100 UDP
10000-20000 UDP
...and is still not working.]]> http://www.dslreports.com/forum/remark,21350159 Thu, 30 Oct 2008 13:32:08 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21349878 mogulman : Ok.. I guess I resisted long enough. I didn't want to forward any ports because I didn't need to with my previous VoIP provider. Also, with Stun I didn't think it was necessary.

Set up UDP port forwarding for my router. Seems to be working better now. I'll know better over the next few days.

So now that port forwarding is going on, can I have VT remove the stun server settings? Seems like there would be no reason to use it.

BTW.. Brenden.. You may want to let your people know how to forward ports on a Trendnet is the exactly the same as a D-link. I didn't need help with it, but they told me they don't know how to do it on a Trendnet router.]]> http://www.dslreports.com/forum/remark,21349878 Thu, 30 Oct 2008 12:36:30 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21349658 mogulman : Called up this morning.. left my number..4 people in queue. I'll see if its anything they can fix.]]> http://www.dslreports.com/forum/remark,21349658 Thu, 30 Oct 2008 11:52:42 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21348845 mogulman :

said by chas3

:

I wonder if the pap2t could be going bad. I did not notice it today.
When I don't get dial tone, I do have "battery" voltage. I can pick up another extension an talk to each other. My status page is like yours, saying off hook but the LED for the line on solid (not blinking like it should.)
The power cycle yesterday seemed to fix it for now. Maybe it needs periodic reboots like windows. But, like you, was working solid until recently.

Yeah.. same symptoms on mine. Rebooting didn't seem to make it better for me. ]]> http://www.dslreports.com/forum/remark,21348845 Thu, 30 Oct 2008 09:15:58 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21348709 neillb : I am having similar issues, for a week now.

I always get a dialtone, but whether a call comes in or I place a call, I cannot hear anyone on the other end of the call.

This started happening since the network upgrade, and I have made no changes on my firewall or the network configuration. Putting the PAP2 (which is provisioned by viatalk) into the DMZ has no effect. ]]> http://www.dslreports.com/forum/remark,21348709 Thu, 30 Oct 2008 08:40:42 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21347813 chas3 : I wonder if the pap2t could be going bad. I did not notice it today.
When I don't get dial tone, I do have "battery" voltage. I can pick up another extension an talk to each other. My status page is like yours, saying off hook but the LED for the line on solid (not blinking like it should.)
The power cycle yesterday seemed to fix it for now. Maybe it needs periodic reboots like windows. But, like you, was working solid until recently.]]> http://www.dslreports.com/forum/remark,21347813 Thu, 30 Oct 2008 00:06:40 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21347753 dcurrey : That should be "FXS Port Power Limit" sorry about that.]]> http://www.dslreports.com/forum/remark,21347753 Wed, 29 Oct 2008 23:50:37 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21347723 mogulman :

said by dcurrey

:

Long shot but what do you have in regional for the following. I included my settings.

Dial Tone: 350@-19,440@-19;10(*/0/1+2)
XS Port Power Limit: 3

Same as you.

My PAP2T is provisioned by VT. I've had service for almost 3 years. I was switched over to the new servers when they were first switching people a while ago. This only really started happening over the last few weeks. So not sure what could have happened.

My network has also not changed. Same Router, Same Router Configuration, Same IP address for the PAP2T. Same ISP.

I can only think that something must have changed on the VT side of things, but have no proof. Maybe I'll try calling in again for support if I'm not too busy.]]> http://www.dslreports.com/forum/remark,21347723 Wed, 29 Oct 2008 23:43:50 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21347551 dcurrey : Long shot but what do you have in regional for the following. I included my settings.

Dial Tone: 350@-19,440@-19;10(*/0/1+2)
XS Port Power Limit: 3]]> http://www.dslreports.com/forum/remark,21347551 Wed, 29 Oct 2008 23:07:22 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21347528 mogulman : I can hear the dtmf tones. Also I can see them showing up in the Pap2t log.]]> http://www.dslreports.com/forum/remark,21347528 Wed, 29 Oct 2008 23:02:54 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21346222 dcurrey : I would think the hook stat saying idle the ata isn't actually seeing the phone picked up.

Edit: Never mind your hook stat shows up correctly.

Edit2: When no dialtone if you press keys on phone do you hear the DTMF tones or is it completely dead.]]> http://www.dslreports.com/forum/remark,21346222 Wed, 29 Oct 2008 19:16:50 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21346208 mogulman : Spoke too soon. It's still happening. Sometimes on one line and sometimes on the other.
Seems to happen more often on Line 2.]]> http://www.dslreports.com/forum/remark,21346208 Wed, 29 Oct 2008 19:14:03 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21346198 mogulman :

said by dcurrey

:

See the same type of logs with my pap2.

I'm guessing those messages are normal. They don't appear if I have syslog level at 2.]]> http://www.dslreports.com/forum/remark,21346198 Wed, 29 Oct 2008 19:12:24 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21346192 mogulman : Now it seems to be working. It was on and off all day though. Seems like almost every time I made a call today there was no dialtone. Then I hang up, try again, and there was a dialtone.]]> http://www.dslreports.com/forum/remark,21346192 Wed, 29 Oct 2008 19:11:21 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21346182 dcurrey : See the same type of logs with my pap2.]]> http://www.dslreports.com/forum/remark,21346182 Wed, 29 Oct 2008 19:09:23 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21346145 mogulman : I was getting frustrated so I tried setting up a syslog server with the PAP2T pointed to my syslog server at debug level 3.

I noticed that offhook with dialtone and without looked the same.

I did notice the following messages in my PAP2T log. Is this normal?
10-29-2008 16:53:40 Local7.Debug 192.168.0.191 RSE_DEBUG: reference domain:_sip._udp.megatron.vtnoc.net

10-29-2008 16:53:42 Local7.Debug 192.168.0.191 RSE_DEBUG: unref domain, _sip._udp.megatron.vtnoc.net

A lot of the above were happening.]]> http://www.dslreports.com/forum/remark,21346145 Wed, 29 Oct 2008 19:01:43 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21345968 mogulman : I noticed that the hook state is like this when no dialtone:
Hook State: Off Registration State: Online

Mapped SIP Port: 5060
Call 1 State: Idle
Call 1 Tone: None

When I get a dialtone it looks like this:
Hook State: Off Registration State: Online
Call 1 State: Dialing
Call 1 Tone: Dial
Call 1 Encoder:
Call 1 Decoder:
Call 1 FAX:
Call 1 Type: Outbound
Call 1 Remote Hold: No
Call 1 Callback: No ]]> http://www.dslreports.com/forum/remark,21345968 Wed, 29 Oct 2008 18:30:38 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21345942 mogulman : This has been happening to me too since last week. I called up last week and they tried changing something. Didn't seem to help.

I tried different phones and different lines on my PAP2T. Didn't make a difference.

I can pickup the phone and sometimes I get dialtone. Sometimes not. When I don't get a dial-tone, the green light on the pap2t isn't showing a line is off hook when there is no dialtone. The web interface does show that the line is off hook though.

Funky.]]> http://www.dslreports.com/forum/remark,21345942 Wed, 29 Oct 2008 18:26:48 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21341313 chas3 : Happening again today...don't get dial tone even though the PAP2T says off hook...and have to try a couple times in order to answer an incoming call. Both line 1 and line 2.

power cycle seemed to clear the trouble. Have not used softphone.]]> http://www.dslreports.com/forum/remark,21341313 Tue, 28 Oct 2008 21:11:44 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21308630 anon :

said by ptrowski

:

Did it give you the callback option?

Yes it did, I just chose to wait. 19 people was a bit of a wait but not too bad. I remember back about a year ago there would be 50 people ahead of me! LOL that's when I got the Priority Support package.]]> http://www.dslreports.com/forum/remark,21308630 Wed, 22 Oct 2008 13:46:22 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21308616 anon :
After you hit 2, if you listen to the following prompt, it says 'if your a viatalk business class support customer, please press 4'. I don't think it plays if you don't select that you're already a customer which may be where the confusion lies?

-Brendan

I do remember hearing business class support, so is this the same as Priority support? I didn't have to call back again so I didn't have a chance to try pressing 4]]> http://www.dslreports.com/forum/remark,21308616 Wed, 22 Oct 2008 13:44:29 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21308550 ptrowski : Did it give you the callback option?]]> http://www.dslreports.com/forum/remark,21308550 Wed, 22 Oct 2008 13:31:42 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21308548 VTBrendan :

said by IJustWantToTalk :

Just an update, I called in and CS did some tweaking on their end. Everything seems to be good now. They also sent me some instructions for DMZ, SIP and SPI but I already had that configured on my end, so whatever they did on ViaTalks end is what helped. Also for those of you paying for Priority Support, there currently is no prompt, you have to hit #2, then #4 right after. I waited for a while 19 people ahead of me. I had to ask how to access Priority support.

Hi,

After you hit 2, if you listen to the following prompt, it says 'if your a viatalk business class support customer, please press 4'. I don't think it plays if you don't select that you're already a customer which may be where the confusion lies?

-Brendan]]> http://www.dslreports.com/forum/remark,21308548 Wed, 22 Oct 2008 13:31:27 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21308487 anon : Just an update, I called in and CS did some tweaking on their end. Everything seems to be good now. They also sent me some instructions for DMZ, SIP and SPI but I already had that configured on my end, so whatever they did on ViaTalks end is what helped. Also for those of you paying for Priority Support, there currently is no prompt, you have to hit #2, then #4 right after. I waited for a while 19 people ahead of me. I had to ask how to access Priority support.]]> http://www.dslreports.com/forum/remark,21308487 Wed, 22 Oct 2008 13:19:40 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21296253 anon : Hi! I am having this same problem, incoming call rings, I answer, there is no one there. Have to flash a few times then call connects. People on the other end still hear ringing while this is all going on. OR call comes in and my home answering machine picks up, no message is on my answering machine except some weird noises, caller on other end does not hear my answering machine, still hears ringing and is connected to Via Talk answering system. The Via Talk adapter is not recognizing that my phone is being picked up for some reason. I have the Pap2, provisioned, NY server. Router in DMZ, no SIP or SPI.
Any suggestions to fix myself or does a call need to be made to Via Talk?

Thanks! ]]> http://www.dslreports.com/forum/remark,21296253 Mon, 20 Oct 2008 10:35:35 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21291415 chemie : Take it off house wiring and just plug a single phone in and see if that changes anything.]]> http://www.dslreports.com/forum/remark,21291415 Sun, 19 Oct 2008 08:39:40 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21282287 chas3 : I've deviated from my original topic, but...
I left my fax try, over and over a couple different fax numbers. I found that the pap2t ethernet light would stop blinking after the fax connected (data flow stopped). The fax machine would take another 20 seconds before hanging up. Then, about the time I was going to make changes, suddenly, test faxes went thru to the two different numbers I was dialing. Then I sent a third fax that I wanted to send last night, went thru perfect.

Could it be that VT made a change this morning or rebooted a troubled server? I'm on galvatron.

edit...a strange caller-id number showed up on the remote fax---not my phone number.]]> http://www.dslreports.com/forum/remark,21282287 Fri, 17 Oct 2008 09:30:52 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21280862 chas3 : the status screen says "offhook" but dial tone isn't supplied.

The problem has disappeared and have not had it happen again. I just did the offsite softphone today and situation did not re-occur.

However, something new tonight, and I tried again after a complete power cycle of everything, faxes fail to send. Tried to send to two known good places, no luck. I know faxing is considered unreliable, but I have had decent success for almost 2 years. Tried to send about 15 times and get communication errors.

I'll try again tomorrow.]]> http://www.dslreports.com/forum/remark,21280862 Thu, 16 Oct 2008 22:52:31 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21278762 dcurrey : Could it be the power supply is going bad and the pap2 isn't really seeing the phones being picked up?]]> http://www.dslreports.com/forum/remark,21278762 Thu, 16 Oct 2008 16:42:06 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21277422 koam : phone continues ringing after picking up - increasingly common VT problem. call it in and have them make changes for you.]]> http://www.dslreports.com/forum/remark,21277422 Thu, 16 Oct 2008 12:45:31 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21277137 anon : In my case, no softphone was being used. Just regular one-line setup. Second line is enabled, however.]]> http://www.dslreports.com/forum/remark,21277137 Thu, 16 Oct 2008 12:04:21 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21272827 dcurrey : Normally the last device to register either ata or softphone gets the calls. But if the softphone isn't registering at all I would think it wouldn't be an issue. ]]> http://www.dslreports.com/forum/remark,21272827 Wed, 15 Oct 2008 17:57:57 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21272583 chas3 : Are you using the softphone at times? I haven't had further issues since my latest power cycle. I have not tried the softphone. Perhaps tomorrow, I'll try the softphone again from work to see if the trouble returns in the evening.
Does anyone know if it is a problem to have the pap2t connect to galvatron for line 1&2, but use newyork-2 on softphone from a different location? My softphone does not register, so, supposedly, incoming calls should continue to the pap2t. I used to do this when everything was old servers without problem.]]> http://www.dslreports.com/forum/remark,21272583 Wed, 15 Oct 2008 17:08:56 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21272480 anon : I'm having similar issues - on occasion there is no dialtone. Every other incoming call does not actually "pick up" when the phone is answered. Using "flash" on the phone, or hanging up/pick up again on occasion would cause the call to connect. Most of the time just goes to voicemail.

The phone is connected directly to the PAP2T.]]> http://www.dslreports.com/forum/remark,21272480 Wed, 15 Oct 2008 16:50:38 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21245973 chas3 : Line 1 is connected to house wiring. Line 2 is direct connect to a phone and fax. I am sure that the house wiring is not connected to the phone company.

I have not tried any other server since I figure it doesn't seem to be server related.

Could there be an interaction with using a softphone (not registering), with the softphone using newyork-2 and the pap2t going to galvatron? When I did my testing of the problem, it had been over 24 hours since the last use of the softphone.]]> http://www.dslreports.com/forum/remark,21245973 Fri, 10 Oct 2008 12:43:42 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21245813 dcurrey : Are the phones directly connected to the pap2t or are you using house wiring?]]> http://www.dslreports.com/forum/remark,21245813 Fri, 10 Oct 2008 12:16:02 EDT Re: Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21245749 ptrowski : Have you tried one of the others servers by chance?]]> http://www.dslreports.com/forum/remark,21245749 Fri, 10 Oct 2008 12:05:33 EDT Difficult to get DialTone or answer ringing phone http://www.dslreports.com/forum/remark,21243148 chas3 : For the past few days I have had difficulty with both line 1 and line 2. When the phone is ringing, I can pick up the phone and get silence but the phone keeps ringing. After hanging up and picking up a few times, I will get the call.

Also, when trying to make a call, I will pick up the phone and get silence. After several hangup/pickups, I will get dialtone. I have noticed, when I am getting silence, the LED on the PAP2T is not blinking. I even picked up another phone at the same time as I had silence and the two could hear each other but the LED on the PAP2T was not blinking. So, when I say "silence", I can hear battery voltage in the ear piece.

I have different kinds of phones on both lines and it does not seem to matter if it is a cordless or an old GTE phone.

Any ideas why the PAP2T would ignore or not sense the off-hook condition? Could the PAP2T be going bad?

edit: not sure it matters...I'm on galvatron, provisioning on. Also, not getting dialtone about 1 out of 5 times. Have powercycled the pap2t and network yesterday.

edit2: All 4 lights on the pap2t are lit...I am registered. When browsing to the pap2t, the status screen says off hook, but the LED is not blinking when I am getting the silence.]]> http://www.dslreports.com/forum/remark,21243148 Thu, 09 Oct 2008 21:09:02 EDT