Topic 'Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage' in forum 'Comcast Cable TV'

Topic 'Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage' in forum 'Comcast Cable TV' - dslreports.com http://www.dslreports.com/forum/Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21245776 en Sat, 11 Feb 2012 05:02:32 EDT Sat, 11 Feb 2012 05:02:32 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256703 said by rob316:

It seems like every bad story about installers or customer support always seem to involve Comcrap the most. I do not think this is a coincidence at all it's Comcast's lack of quality control about who they hire to do work for them. It's no coincidence. Comcast is an easy target. They are almost synonymous with cable tv nationwide. They are now the 3rd largest phone provider in the country. Sites like this and the consumerist focus their efforts on finding these stories with the Comcast tag on them. Percentage-wise I would wager that the same percentage of bad techs or customer service agents that do work for Verizon or any other similar service company are the same. The same goes for bad installs. The difference is, is that Comcast is so large and offers so many services that they are the most visible.

Think about it. DirecTv is not doing internet or phone installs. Neither is Dish Network. And unless your phone company is offering in-house TV service, the ratio of phone techs that appear in public are far fewer than those of a cable company. That is because cable techs are in a house at every activation. They don't just "flip a switch" like the phone company does for most of theirs. The satellites are focused one product, so their margin for error is reduced greatly.

And if you saw some of the Dish Network techs that work my area, you might want to call the police. They are contractors for the most part unless they work for a reseller. Not that contract labor is a bad thing. There are more good contractors than bad. Unfortunately, the bad workers and the bad stories are what gets attention because it has become a trend in our society to highlight the worst in everything instead of going out our way to find the positives. In fact, it seems like if you even mention your pride in your work, the attitude is, "What? Do you want a f*****g cookie? I paid for you to do it right!"

The guy that did my install just a couple of years ago when I lived in the styx looked like he just escaped from prison. If I were prejudgemental, I wouldn't have let him in my home. He drove up in about the most ratty looking work van I have ever seen. It didn't even have the Dish Network logo on it, but had a lot of rust and some coffee house logo from a place that was long out of business. He was a nice guy and all, but knowing how the worst of these guys operate from being in the industry a long time, I had my place prewired to fit my own wants/needs so that all he had to do was install the dish and connect it to the ground block. Even I bought into the negative spin knowing full well that my chances of getting a good tech significantly outweighed my chances of getting a slacker. It's human nature.

Now, I am not saying that Comcast doesn't have customer service issues and installation horrors. They obviously do. But so does every other company. The public only sees what they are shown and they are shown Comcast a lot because, again, they are the most visible. Plus, there is something about a successful and powerful corporation that has the largest piece of the biggest passion of the public (television) that drives some people to hate that company. Comcast has spent a lot of money making sure they are seen. The drawback is, as a company, that you have to take the bad with the good.

As far as their employment practices, to become an in-house tech, you have to pass a pretty scrutinous series of drug/alcohol, driving, and criminal background tests. Not to mention the academic test you have to pass just to get an interview. The contractors do their own testing and have minimum standards to meet that are set by the company. In my opinion, these contracting companies should be mirroring the standards of their clients. Unfortunately, they do not always do so: mostly because of cost. ]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256703 Sun, 12 Oct 2008 21:47:13 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256573
But drilling thru a sewage pipe, you can smell the plastic being burned. You can goto any plumbing co/home depot and test it for yourself.]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256573 Sun, 12 Oct 2008 21:18:19 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256450
A little funny story I have...I was at a customers house installing their plasma tv. DirecTV was there installing a new HD SAT and the installer asked the customer if they could drill through their newly installed hard wood floors for the satellite line. The customer flipped out and said absolutely not and asked why can't you use the line that's there already. The installer told the customer that the line there ran into their attic and was not accessible. The installer then told the lady, well if we don't drill in the floor you don't get satellite. The customer was furious and wanted a supervisor. Oddly a supervisor was in the vicinity and told the customer the same thing. The customer refused to let them drill in their new floors and the installers basically started packing up their gear.

Me listening to this whole thing finally chimed in and asked if I could help. I went into their basement, found the interior wall needed for the new jack, drilled a 5/8" hole and told the DTV installers, there use that. Took me about 2.5 minutes! The installer insisted on charging them for a custom install. I said why, what's the difference of the hole I drilled over the one you would of drilled in the floor? He said because now it's in wall...ok??? It's an interior wall with a low voltage gang already installed (from the old line). Push your wire up 10" and be done! His supervisor ok'd him to waive the charge. RIDICULOUS!

A question I have is do any cable installers use (or even have) stud finders? Reason I ask, I have been behind cable/sat installers and found coax lines ran straight through a 2x4 from the outside. That question is not related to this problem, just a general one.]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256450 Sun, 12 Oct 2008 20:49:41 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256312 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256312 Sun, 12 Oct 2008 20:12:00 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256256
My opinion of this installation was based on the pictures in question, and from my own personal experience, nothing more, nothing less.

The point I was trying to make was that this particular installer was negligent in knowing that he screwed up and did not say anything about it to the owner of the house. ]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256256 Sun, 12 Oct 2008 19:58:29 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256152 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256152 Sun, 12 Oct 2008 19:37:21 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256050 said by cresendez:

As far as I don't know what I'm talking about, I do Cat-5 and Fiber Installs for the military and do hold BICSI and ETA Certifications.

Congratulations. That still doesn't make you a cable installer that has a route and small time windows. I am sorry, but that means you don't know what you are talking about as much as you think you do. These guys have to balance timeframes, productivity, and work quality efficiently, which means they have to figure out a way to do things quickly but still provide a quality installation for the $25-30 a customer might pay to have one of these installed.`

"Correct" is a matter of perspective. You are entitled to your opinions, of course, but you are obviously not the authority that decides what is correct and what is not for the industry. The only time I am using a plastic bracket is if it involves a wall fish. Otherwise, as long as the plate stays on the wall, looks nice, and lasts for years and years, who really gives a crap if there is a piece of plastic inside the drywall? Using the correct type of screw, you can achieve the installation of a long-lasting outlet.

Additionally, if you look at the satellite installs in my area, the technicians do not leave a wall plate when drilling through an exterior wall. That is considered custom work and they will charge for doing it. As a standard, they simply drill the hole through the baseboard or window sill and leave a long cable dangling on the inside, like the old-school cable installers used to do. God forbid, you have a DVR where they have to drill an even larger hole to get 2 or 3 coaxials to the same location. I don't know about you, but I like my method better.

There may be some cable techs out there that disagree with me and that is fine, too. But I have done this for years without using them for exterior wall installs and I have never once seen one of mine come loose. And I have re-visited many of my previously installed homes for upgrades or connections for the next owner/tenant. Additionally, I don't have complaints following my installations and I have received many commendations from customers who complimented my work.

That said, you will have to excuse me if I do not value the opinion of someone who doesn't do what I do for a living as much as I value those of the customers I take of. It's not an insult. The facts are simply the facts.

I know this discussion is off-topic, so I'll add this:

Upon seeing the pictures of the actual install I can now say that this particular installer did not seem to care at all about his work. The connector being right beside the pipe leads me to believe he knew that he made a mistake and just didn't give a sh*t. (pun intended) My point is and always was that mistakes are made by all different levels of techs in the telephone, cable, satellite, and FTTH fields. Making a mistake doesn't make you an idiot as some stated without even seeing the pictures. In this case, this is an example of the big difference between an honest mistake and blatant disregard for your customers and their property. The contracting company should be making sure the customer gets reimbursed fully for the damage. And even though Comcast didn't cause the damage, I hope they assist in this situation. Unfortunately, the contracting company's name is not going to be the one that everyone remembers. Ultimately, the Comcast name is on the install whether they did it or not.
]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21256050 Sun, 12 Oct 2008 19:21:11 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21255782
As far as I don't know what I'm talking about, I do Cat-5 and Fiber Installs for the military and do hold BICSI and ETA Certifications.

But the question remains, are you going to install an outlet cover directly into drywall where it can be easily pulled out, or are you going to do it correctly and place a mounting plate into the wall?

Because if you install the outlet cover directly onto the drywall, then the install is done incorrectly. If you place a mounting plate into the wall, then you would have seen the pipe.]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21255782 Sun, 12 Oct 2008 18:05:09 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21254369 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21254369 Sun, 12 Oct 2008 11:27:40 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21254367 said by battleop:

Is that a picture of the cable? Doesn't anyone else think it's a little odd that it's a white coax with a connector less than an inch from the pipe?
BINGO! Drilling through a pipe is one thing. Putting a connector that close is another. ]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21254367 Sun, 12 Oct 2008 11:26:45 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21254345 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21254345 Sun, 12 Oct 2008 11:19:37 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21253076 said by cresendez:

3. Seeing that there is a faceplate installed means that if it was installed according to code then there should have been a wall box installed with a proper cutout.It's fun looking at posts from those who don't know what they're talking about. ]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21253076 Sat, 11 Oct 2008 22:56:07 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21252865

said by cresendez:

Of course that's why I do a preliminary test hole to feel what I'm going through.

And the test hole tells you that drilled a hole where you should not be drilling. A test is used when running larger items, such as pipes. You do not drill test holes for wiring. If the hole is large enough to test, it is large enough for the wiring.

said by cresendez:

2. When pulling the cable through the hole, you should have detected something on the cable going through a sewage pipe.

If there was nothing in the pipe you would have seen nothing. The wire would have plugged the majority of the hole. Do you always pull out wires that you run through walls, smell them to see if you hit something?

said by cresendez:

3. Seeing that there is a faceplate installed means that if it was installed according to code then there should have been a wall box installed with a proper cutout. If that had been done, the contractor would have seen the damage.

There is no requirement for boxes for low voltage wiring. Cable voltage is so low it is barely mesuareable. A cover plate merely covers the small opening in the wall where the cable exits.]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21252865 Sat, 11 Oct 2008 22:01:08 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21252174 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21252174 Sat, 11 Oct 2008 19:03:01 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21251994 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21251994 Sat, 11 Oct 2008 18:09:24 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21251845 said by rob316:

I have been a PC and Network tech for almost 16 years, I have run cat5, coax and fiber and I have always examined the area closely that I would been laying cables or drilling holes and not once have I hit a power line, pipe or anything. These tech's were careless and just wanted to get the job done quickly and did not care about quality or how they would leave a person's home.
I've been laying pipe for years. I always make sure I get it in the right hole and I too care about how I leave a person's home. I wouldn't want anyone else to know I was there.

-Tzale
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Neoconservatives (G.W.B) are not true conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21251845 Sat, 11 Oct 2008 17:32:43 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21251829 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21251829 Sat, 11 Oct 2008 17:27:03 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21250652 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21250652 Sat, 11 Oct 2008 11:36:17 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21250410
For once, this is a case of the cable getting crapped on instead of the other way around(ie the customer). :p
]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21250410 Sat, 11 Oct 2008 10:21:05 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21250203 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21250203 Sat, 11 Oct 2008 09:09:59 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21249582 said by rob316:

I have been a PC and Network tech for almost 16 years, I have run cat5, coax and fiber and I have always examined the area closely that I would been laying cables or drilling holes and not once have I hit a power line, pipe or anything. These tech's were careless and just wanted to get the job done quickly and did not care about quality or how they would leave a person's home.
Comcast has roughly 20,000,000 customers. Obviously they've done at least 20,000,000 installs. I would expect an occasional mistake along the way. Shit happens.

The number of installs you have done is minuscule in comparison. Statistically, your mistake should come along any day now. When it does, I hope the local newspaper is there to report it. :D]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21249582 Sat, 11 Oct 2008 00:58:00 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21249160
I take great pride and care in my work and don't consider myself an idiot at all for what happened. No one at the office incluing my boss gave me a hard time either, everyone understands that these things happen.

It was embarassing, but there wasn't much I could do about it.]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21249160 Fri, 10 Oct 2008 23:00:21 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248687 img361.imageshack.us/my.php?imag···tbe7.gif

Irony!]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248687 Fri, 10 Oct 2008 21:32:49 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248512 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248512 Fri, 10 Oct 2008 20:59:52 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248507 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248507 Fri, 10 Oct 2008 20:58:21 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248477
I am simply saying that this could have happened to anyone, even you, if put in the same situation. Have you ever worked in a cheap-o trailer before? You can easily drill through the floor of a trailer and nick a plastic pipe on the way through without feeling it. That is just one example, but cheap materials are used more and more these days. They don't use top of the line metal pipes everywhere anymore.

In this guy's case, if a plastic pipe running through the wall is large enough to barely fit inside the cavity, it could easily be mistaken for part of the wall if it is butting up against the wall itself. Judging someone without knowing the circumstances doesn't make you superior.

BTW, for any 16 year vets out there reading this, it is RG6, not RJ6. ;)]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248477 Fri, 10 Oct 2008 20:50:05 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248392 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248392 Fri, 10 Oct 2008 20:32:20 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248204 said by rob316:

I have been a PC and Network tech for almost 16 years, I have run cat5, coax and fiber and I have always examined the area closely that I would been laying cables or drilling holes and not once have I hit a power line, pipe or anything. These tech's were careless and just wanted to get the job done quickly and did not care about quality or how they would leave a person's home.
You do not go to 7-10 different buildings every day, trying to meet the demand of 2-3 hour time windows per job either. My guess is, you never have been in that environment. Otherwise, you would have a different perspective and could actually know what you were talking about here.

I started out as a network tech where we had anwhere from a half or whole day for small businesses to a week for medium sized businesses, to several months for large contracts to do the job, so I do know how your field operates. It's apples and oranges. I am not saying that your job isn't demanding or challenging, it's just not the same.

I know, you are obviously one of those aforementioned perfect people who can't fathom that making mistakes does not make one an idiot, so there is no sense in discussing this with you.

BTW, I don't believe that in 16 years you have never made an error in judgement on the job. I don't think anyone else does either. Not that it matters to you, but there it is.]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248204 Fri, 10 Oct 2008 19:54:54 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248138 said by CableTool:

Ive installed cable for 14 years and the very next time I drill I can most certainly drill through something I shouldnt.
You can be as careful as you want and expect every inch of everything and still be surprised when your drill hits something you didnt know was there.
I havent drilled through anything yet or caused any damage, but I sure as hell would not walk around stating someone that does cause damage is a careless idiot that doesnt know how to do his job.
And I sure wouldnt hold myself up as an example of perfect like so many in this thread.
Good times. Thanks for the chuckle.

I won't able to do so today but I'll post some pictures of a DirecTV install after he said it could with about 7 3/8 holes that he put in the side of my house before found out the second dish would be blocked by the trees.
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Caddy]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248138 Fri, 10 Oct 2008 19:41:20 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248120 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248120 Fri, 10 Oct 2008 19:34:49 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248062 You can be as careful as you want and expect every inch of everything and still be surprised when your drill hits something you didnt know was there.
I havent drilled through anything yet or caused any damage, but I sure as hell would not walk around stating someone that does cause damage is a careless idiot that doesnt know how to do his job.
And I sure wouldnt hold myself up as an example of perfect like so many in this thread.
Good times. Thanks for the chuckle.
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CableTechs.org/"Horrible People with Integrity"]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21248062 Fri, 10 Oct 2008 19:20:58 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21247839 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21247839 Fri, 10 Oct 2008 18:35:29 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21247758
I know of a house that had to be evacuated because the phone company drilled through the gas meter. I also know of another house where two different fire companies, the police, and the power company showed up because a DirecTv tech drilled through the main outside power line while installing a cable jack on the second floor. In both cases, the things that were hit by the drill were in plain sight.

Oh, and how many sewer, water, or power lines do think were destroyed by the construction crews who were installing Fios in various neighborhoods across the country, even though the utilities were clearly marked?

I am sure that all of you who post comments regarding this person as a horrible human being and a worthless idiot are all perfect human beings who never made mistakes in their life. Alas, we can't all be like you.

You are obviously the best that this world has to offer, but it makes me wonder why you would even care about those of us who can't possibly meet your expectations? I mean, why not use your perfection to help make this world a better place, rather than digging up anti-Comcast news stories and post horrible things about the lowly technician who is just trying to make a living for himself?

I guess being perfect is so boring because life is so un-challenging for you, that you have nothing better to do. I feel sorry for you, really.]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21247758 Fri, 10 Oct 2008 18:21:04 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21247594 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21247594 Fri, 10 Oct 2008 17:35:58 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21247030 said by rob316:

Comcast has to be the worse service I ever have to deal with. They are a company on the way down, with their 3:1 compression HD, crappy CS and as mentioned here their horroble installer Contractor or Comcast employees.
In 10 years that I had Comcast, Cs the installers where ok. Where the bs about dish and directv and their compression. Directv came out to do and install for me and was told that that I could get all channels. After he drilled holes for the one dish he found out that I would not be able to get some channels because the tree's blocked that satellite. Now you want me to I show the holes that drilled into the side of house.
Now do you read where I said that directv is crap, no you won't.

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Caddy]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21247030 Fri, 10 Oct 2008 15:47:13 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246895
1. If you are drilling through a wall, you would have felt some resistance twice, going into the first wall, then straight into the next wall. I have drilled into numerous walls and have known when I have knicked pipes and ducting. Of course that's why I do a preliminary test hole to feel what I'm going through.

2. When pulling the cable through the hole, you should have detected something on the cable going through a sewage pipe.

3. Seeing that there is a faceplate installed means that if it was installed according to code then there should have been a wall box installed with a proper cutout. If that had been done, the contractor would have seen the damage.

In reality, Comcast should also have some responsibility in making things right, since they contracted out the work in the first place.]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246895 Fri, 10 Oct 2008 15:24:21 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246723 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246723 Fri, 10 Oct 2008 14:56:05 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246575 said by Jabbu:

Who the hell needs a TV in their kitchen...
Need? Probably nobody. But for many cultures and families, the kitchen is the main "family room" in the house where people gather. To have a TV there is completely reasonable & desired.
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My BLOG .. .. Internet News .. .. My Web Page
Ask yourself one question: 'Do I feel lucky?' Well, do ya punk?]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246575 Fri, 10 Oct 2008 14:24:40 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246522 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246522 Fri, 10 Oct 2008 14:17:14 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246458
I have been this biz for 12 years and NEVER drilled through a drain pipe. I have had a customer using s SAWSALL CUT HIS OWN gas line while I was there.]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246458 Fri, 10 Oct 2008 14:06:32 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246395 said by rob316:

PVC pipe is pretty thick, when you drill though you can actaully smell plastic burn. These guys were idiots.
You hate Comcast so bad it stinks. I was putting a thermostat wire to another room. About a month later I notice water next to my washer. Guess what I drilled a hole in my washer drain pipe. No plastic smell.
I'm not idiot. I have not had any problems with comcast. My daughter has not had any problems with Comcast. I have not seen any Comcast trucks or vans n the area.
I will recommend Comcast to any one
Other company's all so drills hole where they should not but not reported.

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Caddy]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246395 Fri, 10 Oct 2008 13:57:26 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246221 consumerist.com/5061641/comcast-···w-sewage]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246221 Fri, 10 Oct 2008 13:27:59 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246107 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246107 Fri, 10 Oct 2008 13:07:19 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246086 said by rob316:

But cmon, you can't tell if your drilling through a pipe give me a break. Don't defend Comcrap.
It was a plastic pipe. Drill would go thru it like a knife thru butter.
[att=1]

]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246086 Fri, 10 Oct 2008 13:04:59 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246032 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21246032 Fri, 10 Oct 2008 12:55:28 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21245912
Contractor ...... not Comcast.

Oh and btw I have every blueprint to every single persons home in my backpocket. This includes all renovations and where the unlicensed plumber put the new drain pipes from upstairs down a wall that wasnt there. So I knew exactly where that toilet pipe was was and chose to drill right through it.
Bad things happen occasionally , and they do get taken care of via insurance. That contractors employer has the needed insurance to cover the damages (or should at least) and this customer should NOT have to put out a cent.]]> http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21245912 Fri, 10 Oct 2008 12:34:50 EDT Re: Homeowner Says Cable Mistake Filled Kitchen With Raw Sewage http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21245879 http://www.dslreports.com/forum/Re-Homeowner-Says-Cable-Mistake-Filled-Kitchen-With-Raw-Sewage-21245879 Fri, 10 Oct 2008 12:27:36 EDT