ISP automatic forums » PHONE POWER → One way Communication on phone power

I have Comcast Modem terminating to WAN port of the phone power adapter then LAN from phone power adapter terminating to Belkin Wireless router.

I am getting great speed from Comcast however after doing Phone power speed test for VOIP, it was seen that there are excessive Pause delay in the communication.

Will this cause the one way TX that I am experiencing? Has any one else experienced such a problem with Comcast Modem?

The test is is very sensitive. Real world results usually reveal great quality sound and service.

I'm not sure exactly what you mean by "one way communication". If that means you can make outgoing calls, but can not receive incoming calls, then it's usually a simple tech support fix. Give support a call at 888/60-POWER they are open Saturdays.

BTW We expect to be open for 7 day support in the next few weeks.

One Way Communication occurs down the call after it has been established for a min. or so then other party can not hear me. This is not all the time on the call. It is only for short duration say 10 to 20 seconds and then other party can hear me (If he has not disconnected already! !)

One thing is that I always could hear other party. He can not hear me. That's what I am referring to one way communication.

I was told that "Max Pause" in the VOIP speed test is excessive. However now it is down to about 200 ms. But still having same issue.

Here are latest results of this test.

When: Sat Oct 11 11:27:48 CDT 2008
Phone Power Speed Test Results

The Speed test results below show VoIP, Speed and Quality measurements
If these results do not match the expected service then this email should be
sent to the support department at your internet service provider.

When: Sat Oct 11 11:27:48 CDT 2008
URL: »speedtest.phonepower.com ··· eat.html

Jitter: 1.76 ms PLoss: 0% Down: 4,054,608 bps Up: 1,610,112 bps QOS: 62% RTT: 80 ms MaxPause: 63ms Test#: 21728
Jitter: 4.1263 ms PLoss: 0.8% Down: 4,244,880 bps Up: 1,588,944 bps QOS: 76% RTT: 85 ms MaxPause: 203ms Test#: 21729
Jitter: 10.4761 ms PLoss: 35.6% Down: 4,365,392 bps Up: 271,592 bps QOS: 92% RTT: 102 ms MaxPause: 125ms Test#: 21730

Have you contacted support?