HD Box Needs Pro Install? in Comcast Cable TV http://www.dslreports.com/forum/r21246283 en Wed, 11 Nov 2009 11:46:32 EDT Wed, 11 Nov 2009 11:46:32 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21255378 MadMANN :
said by mikedz4 See Profile :

yep comcast's motorola boxes are absolute crap. I wish I could move to another area served by time warner but it's just too far away plus there are too many people wanting to do that. Everywhere I called that has time warner is booked already and has a waiting list meanwhile my paper is flooded with apartments. Seems alot of people are taking my example and wanting to move to time warner area here plus i see dish/directv trucks all the time around here doing installs. 1/2 of my street has directv now, my neighbor even had directv installed wednesday because he was tired of comcast's crap.
So, you are actually trying to convince us that people are moving out of your area because of Comcast!?? Geez, mike. You really should see someone about your problem. Either that or become a comedian. You are either very creative or very disturbed.]]> http://www.dslreports.com/forum/remark,21255378 Sun, 12 Oct 2008 16:26:54 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21255344 Rob :
said by schja01 See Profile :

Conversely will Comcast retrieve equipment from a homebound (or just doesn't want to drive to the Comcast office) person who cancels service at no cost?
When a tech goes out to do a physical disconnect, if the equipment hasn't been returned, they sometimes will make an attempt to collect the debt (and keep services on) or if it's a disco because customer wanted it, will attempt to recover the equipment.

However, because discos are not "scheduled" and cannot be narrowed down to a time when the tech may show up, it is ultimately up to the customer to return the equipment - at their expense (i.e. drive to the nearest center).

Otherwise, there is a $19.95 tech charge for the equipment to be picked up. It can be waived if, for example, the customer lives 50 miles from the nearest center.

You won't believe how many customers who are disconnected for non-pay and never return the equipment - but are actually entitled to a refund if they did! I have seen accounts where they are owed $50-$100 dollars, but because they never gave back the equipment, they owe Comcast $300-$500 dollars instead.]]> http://www.dslreports.com/forum/remark,21255344 Sun, 12 Oct 2008 16:18:10 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21255303 svengali84 : Comcast.com usually has the best offers, especially if you're only getting cable television. If you order over the phone you might get the installation fee waived but you won't get the low price offer. Your best bet would probably see if you can talk to a live chat rep online before completing the order about getting it waived, otherwise just call when you get the first bill and dispute the extra charge. If you're already paying the $30 and are only looking to get the $17 waived, I doubt it would be much of a problem. ]]> http://www.dslreports.com/forum/remark,21255303 Sun, 12 Oct 2008 16:06:44 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21253780 bicker : And some of what you write is very entertaining .... fiction. :peace:]]> http://www.dslreports.com/forum/remark,21253780 Sun, 12 Oct 2008 05:37:11 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21253356 markofmayhem : Wait a minute.... there is a waiting list to rent appartments in some area around here BECAUSE THEY USE TIME WARNER and not Comcast?

AHAHAHAHAH!!!!

You're pure entertainment, Mike. ]]> http://www.dslreports.com/forum/remark,21253356 Sun, 12 Oct 2008 00:22:33 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21251188 bicker : Comcast's Motorola DVRs are the same as everyone else's Motorola DVRs. Their quality is commensurate with the demand for and willingness to pay for better.

Be sure not to move to where they use Scientific Atlanta 8300HD boxes. They REALLY suck.]]> http://www.dslreports.com/forum/remark,21251188 Sat, 11 Oct 2008 13:58:01 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21249482 mikedz4 : yep comcast's motorola boxes are absolute crap. I wish I could move to another area served by time warner but it's just too far away plus there are too many people wanting to do that. Everywhere I called that has time warner is booked already and has a waiting list meanwhile my paper is flooded with apartments. Seems alot of people are taking my example and wanting to move to time warner area here plus i see dish/directv trucks all the time around here doing installs. 1/2 of my street has directv now, my neighbor even had directv installed wednesday because he was tired of comcast's crap.]]> http://www.dslreports.com/forum/remark,21249482 Sat, 11 Oct 2008 00:18:13 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21249246 xj31 : I just got 2 HD boxes in September and they charged me $17.73 each.On my bill it is listed as an activation fee.I picked both boxes up myself.Also,I cancelled service at a secondary residence and they offered to come pick up the equipment,but that would not have been free.]]> http://www.dslreports.com/forum/remark,21249246 Fri, 10 Oct 2008 23:16:47 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21247793 MadMANN : Just another thought: Making a phone call to order service may get you a free install and/or other promo deals that aren't accessible on the website.

Just use phrases like, "(competetor name here) offers free installation!" or "I am thinking about signing up for your service if you can provide (insert service here) for a good price."

They will typically close the deal however they can and use whatever they have access to. ]]> http://www.dslreports.com/forum/remark,21247793 Fri, 10 Oct 2008 18:27:43 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21247786 CleanGene :
said by schja01 See Profile :

Conversely will Comcast retrieve equipment from a homebound (or just doesn't want to drive to the Comcast office) person who cancels service at no cost?
The work order you sign off on at install time is clear that returning equipment is the customer's responsibility, so generally the answer is "no". That being said, for truly unusual situations or serious hardship, arrangements can sometimes be made on a case-by-case basis, but "just doesn't want to drive to the Comcast office" isn't going to fit either of those conditions ;)]]> http://www.dslreports.com/forum/remark,21247786 Fri, 10 Oct 2008 18:26:12 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21247701 schja01 : Conversely will Comcast retrieve equipment from a homebound (or just doesn't want to drive to the Comcast office) person who cancels service at no cost?]]> http://www.dslreports.com/forum/remark,21247701 Fri, 10 Oct 2008 18:04:56 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21247670 sansri88 : No, no. I would agree with him about the POS Motorola boxes and the crappy I-guide interface Comcast has treated us with for years now.]]> http://www.dslreports.com/forum/remark,21247670 Fri, 10 Oct 2008 17:58:50 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21247358 caddyroger : I would not go with what rob316 is saying he hates Comcast about as much I don't don't like dsl in my area. . Qwest is ok but I can only 1.5 down and some down time. As it's been mention before it depends on the area. Some will let you pick up the box some won't for a new install. As in my case I had everything Installed but since it was a new install they wanted to make sure the signal is ok. Good thing it was not connected at the pedestal. Give the local office a call.
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Caddy]]> http://www.dslreports.com/forum/remark,21247358 Fri, 10 Oct 2008 16:51:35 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21247258 rob316 : Good luck with those crappy moto POS boxes, well unless your in an SA area where the boxes are pretty decent.]]> http://www.dslreports.com/forum/remark,21247258 Fri, 10 Oct 2008 16:34:10 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21246792 Phugg : If you are already connected with service you CAN do a self install (in our markets at least). If you have no service now , well then you need a tech visit to verify all signal/outlets are ok. ]]> http://www.dslreports.com/forum/remark,21246792 Fri, 10 Oct 2008 15:07:40 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21246674 SND2005 :
said by steve1515 See Profile :

Ok, so I shouldn't select HDTV on the web site. I should add that when I go to the office.

What box is Comcast using now for HD?
Not sure what they are using up there. I would call the 800 number, tell them what you want and how you want to do it. Ask them for the local office where you can pick up the box. I bet you could call now and still pick it up today.

caddyroger See Profile may be right...but you won't know unless you try. ]]> http://www.dslreports.com/forum/remark,21246674 Fri, 10 Oct 2008 14:44:30 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21246450 caddyroger :
said by steve1515 See Profile :

I was looking on Comcast's site to sign up for Digital Starter + HDTV.

The install fee for the Digital Starter is $30, but when I add HDTV they add an extra $17 installation fee.

Is this required? I know how to connect a box myself. All I want is for them to "turn on" the cable connection that is already installed from the previous owner.

I don't want any Comcast people playing around with my TV or even in my house. Is there a way to get around this?
If this new they may not allow you to pick up the box. You could just get the cheap install done and the next day pick up the box.
They will want to make sure the signal is ok and the tap is all right.
Different areas has separate policy
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Caddy]]> http://www.dslreports.com/forum/remark,21246450 Fri, 10 Oct 2008 14:05:15 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21246447 steve1515 : Ok, so I shouldn't select HDTV on the web site. I should add that when I go to the office.

What box is Comcast using now for HD?]]> http://www.dslreports.com/forum/remark,21246447 Fri, 10 Oct 2008 14:05:02 EDT Re: HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21246379 SND2005 : Yes, sign up for the service and goto your local office and pick up the equipment. I did that myself. And yes, it is just a matter of plugging in cable. ]]> http://www.dslreports.com/forum/remark,21246379 Fri, 10 Oct 2008 13:55:09 EDT HD Box Needs Pro Install? http://www.dslreports.com/forum/remark,21246283 steve1515 : I was looking on Comcast's site to sign up for Digital Starter + HDTV.

The install fee for the Digital Starter is $30, but when I add HDTV they add an extra $17 installation fee.

Is this required? I know how to connect a box myself. All I want is for them to "turn on" the cable connection that is already installed from the previous owner.

I don't want any Comcast people playing around with my TV or even in my house. Is there a way to get around this?]]> http://www.dslreports.com/forum/remark,21246283 Fri, 10 Oct 2008 13:38:55 EDT