Re: [AZ] VERY slow speeds in Chandler since OnDemand in Cox HSI http://www.dslreports.com/forum/r21247855 en Mon, 30 Nov 2009 23:50:31 EDT Mon, 30 Nov 2009 23:50:31 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21280501 dvd536 :
said by leogab See Profile :

Now THIS is MUCH better:



Latest result with a Scientific Atlanta 2100 modem and a Netgear FVS338 Router/Firewall - and I haven't even upgraded the Netgear to the latest firmware yet! Maybe I should just leave well enough alone :)
Thats what you're paying for. i'd leave the netgear alone[if its not broke, dont fix(break)it]
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee]]> http://www.dslreports.com/forum/remark,21280501 Thu, 16 Oct 2008 21:47:57 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21278736 leogab : Now THIS is MUCH better:



Latest result with a Scientific Atlanta 2100 modem and a Netgear FVS338 Router/Firewall - and I haven't even upgraded the Netgear to the latest firmware yet! Maybe I should just leave well enough alone :)]]> http://www.dslreports.com/forum/remark,21278736 Thu, 16 Oct 2008 16:38:16 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21275764 daveinpoway : Not always true, unfortunately. My old Netgear FR114P has a 100 Mbps WAN port, and I have the latest firmware, but the WAN-to-LAN throughput is only about 12 Mbps max.]]> http://www.dslreports.com/forum/remark,21275764 Thu, 16 Oct 2008 07:09:14 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21271961 Fubar :
said by leogab See Profile :

Thanks for the suggestions.

I tend to stay away from Linksys - from mid 2000 to mid 2003, I had 3 Linksys routers die on me - a BEFSR41 and two BEFSR81s. I then bought the Netgear FVS318 and have not had any problems with it (until now, and it really isn't a problem but a limitation of the 2003 technology). I am looking at the Netgear FVS338 - anyone here have any experience with that model?
Seems good, but also may be overkill:

»www.newegg.com/Product/ProductRe···33122148

Also it isn't wireless...

You should look at:
»www.newegg.com/Product/Product.a···33124190

Especially with alt firmware they rock!

I know you don't like Linksys, But I would say give it a try...]]> http://www.dslreports.com/forum/remark,21271961 Wed, 15 Oct 2008 15:14:02 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21271554 leogab : Thanks for the suggestions.

I tend to stay away from Linksys - from mid 2000 to mid 2003, I had 3 Linksys routers die on me - a BEFSR41 and two BEFSR81s. I then bought the Netgear FVS318 and have not had any problems with it (until now, and it really isn't a problem but a limitation of the 2003 technology). I am looking at the Netgear FVS338 - anyone here have any experience with that model?]]> http://www.dslreports.com/forum/remark,21271554 Wed, 15 Oct 2008 14:00:14 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21271487 CoxTOC1 : If I was in the market to but a new router I would go for one of the linksys routers listed as supported here: »wiki.openwrt.org/Hardware/Linksys

Probably one of the 8M models as they traditionally preform a bit better. ]]> http://www.dslreports.com/forum/remark,21271487 Wed, 15 Oct 2008 13:49:59 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21271455 Fubar : I would look at:

»Optimum Online FAQ »What Routers are Compatible with OOL's 15/2 and 30/5 (BOOST) Plans?]]> http://www.dslreports.com/forum/remark,21271455 Wed, 15 Oct 2008 13:45:13 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21271419 leogab : OK - here is my result after a new modem and signals are all straightened out:



Many thanks to Greg, the contractor that came out for Cox.
I have now learned that my router is the limiting factor because it only has a 10m WAN port. Currently using a Netgear FVS318v1. I am now looking for a replacement and am considering the Netgear FVG318 which has a 10/100 WAN port and built in wireless G.

If anybody is currently using a router and has any recommendations, I would appreciate hearing them before I make a purchase. I can live with the speed I'm getting until I make an informed decision, but directly into the modem the speed was 24m down and 5m up, so I will definitely be upgrading that router soon.]]> http://www.dslreports.com/forum/remark,21271419 Wed, 15 Oct 2008 13:37:06 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21270351 CoxTOC1 : Honestly as long as the router has a 100M WAN port and you've flashed it to the latest firmware it should not be a bottleneck for speed.]]> http://www.dslreports.com/forum/remark,21270351 Wed, 15 Oct 2008 10:46:20 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21270039 leogab :
said by CoxTOC1 See Profile :

said by leogab See Profile :

Yes - I PM'd the tech and found out that my SNR is low and my modem is no longer on the approved list, although I fail to see why that should account for the snails pace of the last several weeks - it worked fine prior.
Their is a reason it was taken off the approved list and you're experiencing one of them right now. As we make changes to out system to support the newer speed tiers you'll find that your modem will have more issues. Just because it worked fine last week does not mean that it will work fine today or even next week.
I understand that my router is 7yrs old and may not be compatable with the new speed tiers, but what I do not understand is why I was not made aware of that when I upgraded to the premier package. Had I been made aware of that when I upgraded, I surely would have replaced the modem but instead they happily took my money without advising me that my current modem was not capable of the speed that I was paying for.

As I have said before, my experience with Cox service and tech has been very good once I get to level 2 or a field technician, but the gatekeepers leave quite a bit to be desired - both in the way of knowledge and their attitude with customers. If the quality of support at the higher levels were also available from the git-go, I believe there would be significantly less complaints about Cox service as many people tend to remember the initial contact instead of the final result. Again, I am referring to the phone support gatekeepers and not you guys here on the forum or at the higher levels.]]> http://www.dslreports.com/forum/remark,21270039 Wed, 15 Oct 2008 09:54:05 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21269317 CoxTOC1 :
said by leogab See Profile :

Yes - I PM'd the tech and found out that my SNR is low and my modem is no longer on the approved list, although I fail to see why that should account for the snails pace of the last several weeks - it worked fine prior.
Their is a reason it was taken off the approved list and you're experiencing one of them right now. As we make changes to out system to support the newer speed tiers you'll find that your modem will have more issues. Just because it worked fine last week does not mean that it will work fine today or even next week.]]> http://www.dslreports.com/forum/remark,21269317 Wed, 15 Oct 2008 05:10:37 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21263604 leogab : I just put in a call for service. After going through the complete automated idiot, I then had the pleasure of speaking to a snotty rep, who insisted that my router was part of the problem. After connecting directly to the modem, here is the test result:



Indeed, slower than with the router attached. She also wouldn't acknowledge the fact that my SNR is low as one of the techs here advised. Why do these minimum wage gatekeepers insist on treating people like idiots? In any case, I have a tech coming out tomorrow morning and if he/she is as good as they have been in the past, I feel pretty confident that the problem will get resolved.

Sorry for the rant, but had to vent.

PS: Reconnected router - results below:
]]> http://www.dslreports.com/forum/remark,21263604 Tue, 14 Oct 2008 10:06:46 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21260995 Fubar :
said by leogab See Profile :

Yes - I PM'd the tech and found out that my SNR is low and my modem is no longer on the approved list, although I fail to see why that should account for the snails pace of the last several weeks - it worked fine prior. Nevertheless, I willput in a trouble call to have the SNR resolved and if that doesn't improve things I will get a new modem (why cry over 50-75 bucks). Then will go from there.

Today's dismal results:

Have the tech put a test modem on your line while he is there...]]> http://www.dslreports.com/forum/remark,21260995 Mon, 13 Oct 2008 19:30:00 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21260713 leogab : Yes - I PM'd the tech and found out that my SNR is low and my modem is no longer on the approved list, although I fail to see why that should account for the snails pace of the last several weeks - it worked fine prior. Nevertheless, I willput in a trouble call to have the SNR resolved and if that doesn't improve things I will get a new modem (why cry over 50-75 bucks). Then will go from there.

Today's dismal results:
]]> http://www.dslreports.com/forum/remark,21260713 Mon, 13 Oct 2008 18:29:05 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21255347 robl27 : did you send a private message to the AZ tech support?

-Rob]]> http://www.dslreports.com/forum/remark,21255347 Sun, 12 Oct 2008 16:18:39 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21251785 needforspeed59 : I would suggest you do as Wldcat suggests and call into cable TV repair. If you get them to fix the digital TV problem your Internet problem as resolve.
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Great success! High five!]]> http://www.dslreports.com/forum/remark,21251785 Sat, 11 Oct 2008 17:13:26 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21251768 leogab : Here is my test today - pretty sad, huh?

]]> http://www.dslreports.com/forum/remark,21251768 Sat, 11 Oct 2008 17:06:07 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21251588 Fubar : I would call TV support and have a TV tech out.... the problems they will find will also be related to your HSI connection....]]> http://www.dslreports.com/forum/remark,21251588 Sat, 11 Oct 2008 16:02:14 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21251113 leogab : CulDeSac,

I'm near Pecos and Cooper - not sure where you are, but in any case my service has been unacceptable for 6 weeks or so. In addition, most TV stations have regular "blips" where they will cut out sompletely for a few seconds and pop back on. This has been occurring most of this year - indeed well before InDemand became available in this area.

Prior to this year, I've had very little problem with Cox service and they were always quick to address anything that did come up. Thats why I'm asking politely for some assistance and insight before I have a technician come out. The phone support staff seem trained to give "canned" answers or follow a troubleshooting flow chart without REALLY listening to the customer concerns. I've found that once you get past the "front line" support, they do get down to business and correct any problems there may be.]]> http://www.dslreports.com/forum/remark,21251113 Sat, 11 Oct 2008 13:34:41 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21251088 CoxTOC1 : I would recommend that you send a PM to either AZHSISupport See Profile, AZHSISUPPRT2 See Profile or CoxTech1 See Profile with the MAC address of your cable modem. If you see this before 4:00 EST you can also send it to me (If you send it to me after 4:00 EST I will not be able to look at it until Wednesday). ]]> http://www.dslreports.com/forum/remark,21251088 Sat, 11 Oct 2008 13:30:22 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21250715 CulDeSac : Not here SE Chandler.

]]> http://www.dslreports.com/forum/remark,21250715 Sat, 11 Oct 2008 11:54:12 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21249051 dvd536 : you too?]]> http://www.dslreports.com/forum/remark,21249051 Fri, 10 Oct 2008 22:43:26 EDT Re: [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21247855 leogab : Here is an example:

]]> http://www.dslreports.com/forum/remark,21247855 Fri, 10 Oct 2008 18:37:45 EDT [AZ] VERY slow speeds in Chandler since OnDemand http://www.dslreports.com/forum/remark,21247690 leogab : I have been a Cox customer for almost 9 years and have been completely satisfied with the service until approx 6 weeks ago. I subscribe to the "Premier" service level, and had always been able to attain download speeds in the area of 10Mbps. In the last 6 weeks, that has dropped to an average of 2Mbps, and sometimes as low as 0.8Mbps. I understand that the advertised speeds will not always be attainable, but certainly I should be able to achieve half advertised speed at a minimum. As it stands now, I'm paying premium pricing for minimum speed. I should also mention that there have been absolutely no changes to my hardware. Any help from Cox will be appreciated. Thanks.]]> http://www.dslreports.com/forum/remark,21247690 Fri, 10 Oct 2008 18:03:23 EDT