[Vista] Media Center Guide Issue in Microsoft Help http://www.dslreports.com/forum/r21248266 en Fri, 04 Dec 2009 01:16:51 EDT Fri, 04 Dec 2009 01:16:51 EDT Re: [Vista] Media Center Guide Issue http://www.dslreports.com/forum/remark,21251939 jaa : Yes, that is what I did - I deleted the EPG folder, then renamed the MachineKeys folder and created a new one and set permissions.

I think I'm going to give up on this one. Maybe there is a way to manually download the guide outside of Media Center...
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.]]> http://www.dslreports.com/forum/remark,21251939 Sat, 11 Oct 2008 17:58:29 EDT Re: [Vista] Media Center Guide Issue http://www.dslreports.com/forum/remark,21250857 Tel :
said by jaa See Profile :

I had some problems including the Media Center guide issue, so yesterday I did a clean install of Vista on my 5-day-old Dell.

The problem I have is "Error 21" trying to update the guide. The full error message from Media Center is:
The Guide could not be downloaded for the following reason: Guide server error (Code: 21).

After the reinstall, it could retrieve the guide. So I started installing other software (Office, Adobe, etc). After each install, I would test the guide retrieval and it worked.

Today, it stopped working. No changes. I tried system restore - still would not work. I did a system restore all the way back to the clean install, and it would not work.

Searching the internet, I tried these potential fixes:
1. Delete the programdata\microsoft\eHome folder.
2. Rename programdata\microsoft\crypto\rsa\MachineKeys folder and create an empty one.

Neither worked.

I have attached the trace from programdata\microsoft\ehome\EPG\tracehelper which seems to indicate that the file is downloaded ok, but cannot be decrypted/expanded.

Any ideas? Dell support is of course no help.
To expand on that fix a little, the orginal directory should have been renamed MachineKeysold instead of deleted, then you should try running the tv/guide setup in Media Center after you did the fix above?

Then, after you do the setup, exit Media Center copy the newly generated key from the new MachineKeys directory to the MachineKeysOld directory

Remove the new directory MachineKeys.

Rename MachineKeysOld back to MachineKeys.

All of the above should be done under your Administrator account and the permissions should be set for Everyone on that folder.]]> http://www.dslreports.com/forum/remark,21250857 Sat, 11 Oct 2008 12:33:35 EDT Re: [Vista] Media Center Guide Issue http://www.dslreports.com/forum/remark,21250419 jaa : Thanks!! I posted over there - but my post is held pending review. Not sure why - I posted another question about Media Center that did not get held, and got a great answer.

Perhaps they filter out the tough questions??
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.]]> http://www.dslreports.com/forum/remark,21250419 Sat, 11 Oct 2008 10:23:38 EDT Re: [Vista] Media Center Guide Issue http://www.dslreports.com/forum/remark,21250065 Kanebrake : jaa ... have you ask over at The Green Button?

»thegreenbutton.com/forums/default.aspx

They were bought out by Microsoft so should get a answer. (YMMV)
--
It may be that your sole purpose in life is simple to serve as a warning to others.]]> http://www.dslreports.com/forum/remark,21250065 Sat, 11 Oct 2008 07:44:42 EDT [Vista] Media Center Guide Issue http://www.dslreports.com/forum/remark,21248266 jaa : I had some problems including the Media Center guide issue, so yesterday I did a clean install of Vista on my 5-day-old Dell.

The problem I have is "Error 21" trying to update the guide. The full error message from Media Center is:
The Guide could not be downloaded for the following reason: Guide server error (Code: 21).

After the reinstall, it could retrieve the guide. So I started installing other software (Office, Adobe, etc). After each install, I would test the guide retrieval and it worked.

Today, it stopped working. No changes. I tried system restore - still would not work. I did a system restore all the way back to the clean install, and it would not work.

Searching the internet, I tried these potential fixes:
1. Delete the programdata\microsoft\eHome folder.
2. Rename programdata\microsoft\crypto\rsa\MachineKeys folder and create an empty one.

Neither worked.

I have attached the trace from programdata\microsoft\ehome\EPG\tracehelper which seems to indicate that the file is downloaded ok, but cannot be decrypted/expanded.

Any ideas? Dell support is of course no help.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.
trace.xml.zip 2,649 bytes
]]> http://www.dslreports.com/forum/remark,21248266 Fri, 10 Oct 2008 20:08:58 EDT