jane999
@comcast.net
| reply to anon_123498
Re: Does anyone know if Joi Phone has shutdown???
An added headache: with the JoiPhone adapter removed now, only one of my computers can connect to the Internet, the other one has "no or limited connectivity" and it can't seem to renew the IP address. Refreshed the modem, checked the cables, etc. still not working. Anyone else has similar problems? |
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joi_NY
| The web site is back up and I have dial tone on my phone.
I am able to make and receive calls.
Nothing posted on the site about the outage..  |
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beantown
@verizon.net | reply to anon_123498
my joi phone just came back. it is now working. boston ma |
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rekogniz1
@qwest.net | reply to anon_123498
There Back!!!!!my worst nightmare! I kinda wish they did just go away! |
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bostoncom
@verizon.net | reply to anon_123498
My phone is now working. maybe there system was down. |
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jane999
@comcast.net | reply to anon_123498
It's back online here in NOVA too. Thank goodness! However, I don't think I'm gonna renew my contract when it's due next year. |
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ITProfessional
@dslextreme.com
|  Website & Phones are back up for me in N. California. If you call the helpline @ 877-GET-JOI-8 there is a status message that mentions an outage. The outage took out my entire network this AM. I've now moved my VoIP-Router behind my Network-Router so that future problems won't take out my whole network (hopefully).
I called several other vendors earlier when I thought JOIPHONE had folded & the rumors of a shutdown were already there!
All's well that end's well I hope.
I printed this out for future reference: »www.joiphone.com/HelpDesk/featurescodes.htm |
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anon_123498
@verizon.net |  reply to anon_123498
My Joiphone is back up as well...wonder what the heck is going on... |
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drk42
join:2008-10-11
Brook Park, OH
| Ditto, I have my phone service back as well.
We were gone all day, I checked-in here to read the latest.
It was nice to read maybe things are OK.
Joiphone handles the billing and all messaging, the website and call center(s). Considering the actual "phone" system is handled on fiber by a large communications company, I have trouble understanding how everything just went "poof", all at once.
Ha-ha Maybe just a way to get it's current customers a bit scared and now we all insist on paying by the month instead of pre-pay? Lots of extra $$ that way.
I'd hate to see Joiphone and/or Hawk's demise.
On the other hand, I feel a complete explanation to the customers is in order.
Did anyone hear or get one?
TIA,
Dave |
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susar
@verizon.net
| Still waiting for one here as well. Everything going down, including websites with an IP that appears to be located in CA, is just fishy to me. I would have expected an updated posted on the website or sent via email to customers in addition to whatever explaination is on the phone line, which I haven't called, so I haven't heard it. I assumed the lines would be jammed, so I didn't bother calling.
It's ashame, I really had a great experience with Joi as my VoIP provider, but this is was alarming and strange that I'm not sticking around because I am afraid it is a sign of worse things to come. It's also just bad to not immediately try to inform all of your customers about what happen and apologize profusely for an outage that lasted almost a day. |
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anon_123498
@verizon.net
|  reply to anon_123498
Called into Joi Phone this morning 877-GET-JOI8, and asked the customer support people why Joi phone disappered for 24 hours over the weekend. The guy seemed completely confused and did not know anything about the Joi phone outage. He said he was putting in a request to management to find out what happened. I told them they really should post a message about this on their website before everyone leaves Joi phone. |
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JoiPhoney
| reply to anon_123498
I've been fighting with JoiPhone for 4 weeks now because my inbound call service went down on Sept 15th and is still down. Another co-worker of mine just switched over to Joiphone in July and had his inbound calls go down the exact same time (Sept 15th). Everytime we call support the only answer we get from them is: "the engineers are working on it."
Both of us are working hard to get a refund. I've been a customer of JoiPhone for 1.5 years and never had a problem before. I understand that there will be some minor outtages every now and again, but we've been out for 4 weeks straight now and still counting. Unacceptable. |
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qwe
@rr.com | reply to anon_123498
Florida phone down 10/14/2008 |
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vgherman
@cox.net
| reply to anon_123498
This company provide terrible costumer services. I'm still awaiting (more then 6 weeks) the migration of my existing VoIP phone number from TeleBlend to Joiphone.
Also several days ago I've subscribe their J.A.W. service and Joi phone company charged my credit card for $17 and show me that I have -$17.
After that I couldn't make any calls because when I call the Joi phone number from the list which they offer me to chose, the info voice informed me all the time, that I don't have sufficient funds. 2 days ago I called Joi phone support team by phone and a guy with name David promise me to solve this troubles. Forget about - still same shit.
I've tried to call again in Europe and I realise that I'cant use this fu... J.A.W. service because it doesn't work. I'm not scandalous and I'm patient person but this company should provide their services in Banana republics - not in USA.
I think will be a good motivation for THIS company if unhappy customers with super Joi phone services will publish in the Net a feedback about super Joi service and send a feedback to the Joiphone owners.
After tons of e-mails and calls I understood that I have to keep away myself from this company.
Do not deal with Joiphone services - it's not only my personal bad experience and impression. |
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