said by TKJunkMail 
:The Attorney General is right in holding AT&T to state law on repair time for phones.
quote:
By state law, 90 percent of all phones must be repaired within 24 hours. The average wait time for AT&T to respond is two days, Blumenthal said.
But having a call center in state is out of his jurisdiction. That complaint is pure politics and his response to union voting solidarity.
"Dispatchers in Michigan cannot do troubleshooting and direct repair service in Connecticut homes," Blumenthal told affected workers. "They do not know Connecticut and cannot properly prioritize work and provide equal, adequate levels of service."
Obviously he never heard of maps or google maps service. Whether the cust svc center is in Ct or Mi, the workers at the svc center don't go out in the field anyway and never see the field workers in person. They can direct svc as easily from Mi as they can from Ct.
In case you are unfamiliar with AT&T working practices; AT&T will not invest to supply their employees with internet services such as google maps or anything extra to assist with their job performance or helping the customer. Archaic and inferior equipment constantly breaks down and they will not replace or upgrade it continuously focusing on the bottom line.
