DrunkenClam
join:2008-09-29
 ·Cogeco Cable
edit:
October 12th, @11:46PM
| This Worries Me
I am about to sign up for teksavvy, but the one thing I don't like when I read these forums and the reviews, is that they always pass the buck to bell.
I understand that they use bells lines and as such they are powerless sometimes, but after calling up and talking to some "interesting" tech support guys about getting a dry loop service going, I can see this might be a headache.
Just asking about a dry loop service after having digital home phone, I got two different answers, one guy said "yes, bell will make sure the line works to the Demarc inside my place", second time I call back the sales guy starts saying that's not true, and that it's my responsibility if anything goes wrong with the line and Teksavvy does not care if I get service, only if their line stats shows it is working, so the billing day starts on the day I order with no exceptions even if my modem is not synced. Then he starts telling me that even the demarc is my responsibility and the Bell tech will not touch it.
So I get this conflicting info, and now I don't know what is the truth. So hopefully someone could PM if they know, or if Rocky do you know if Bell will make sure the Dry loop works if I order teksavvy, to the Demarc inside my place?
Otherwise if I order and hope for the best I might end up like this reviewer.
Thanks in advance. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
moderated:
October 13th, @11:18AM
| Guys,
The phone line services are blamed primarily on Bell as we are only resellers... We control nothing of the service itself. Our role is in trying to pass on some savings and try and give a little more leverage with our DSL should things go wrong with the lines. We are only brokering the relationship in this case....
Rocky |
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DrunkenClam
join:2008-09-29
·Cogeco Cable
| Oh, I didn't mean to slight anyone, I never saw those previous posts that I can see now. The only one I saw when I replied was rocky's saying to PM him details.
Anyway, I was just hoping someone would know the answer to my previous question (hopefully Rocky), as if I call bell they say to call teksavvy.
Just hoping for clarification in this situation. |
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TSI Scott
Premium,VIP
join:2007-04-25
Chatham, ON
edit:
October 13th, @11:27AM
| otmosziz : I just spoke to Rocky and am looking deeper into this one to find out where things have gone astray.
DrunkenClam : To clarify, Bell's responsibility is to bring service to the premises. The inside wiring would be that of the user. Generally when a technician installs digital service at a home they reroute the internal loop to their service box which is being fed by coaxial. Normally (in a home) its a simple disconnection of the copper at point of entry. So instead of having all your jacks meeting at one point to be connected out...they meet at one point and get plugged into the digital box. |
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DrunkenClam
join:2008-09-29
·Cogeco Cable
| said by TSI Scott  :DrunkenClam : To clarify, Bell's responsibility is to bring service to the premises. The inside wiring would be that of the user. Generally when a technician installs digital service at a home they reroute the internal loop to their service box which is being fed by coaxial. Normally (in a home) its a simple disconnection of the copper at point of entry. So instead of having all your jacks meeting at one point to be connected out...they meet at one point and get plugged into the digital box. Yes, thank you. So that is esentially my question, if the copper (POTS) wire is disconnected at the point of entry, will bell connect this back up if I order a dry loop with tech savvy? Basically, who's responsibility is it to hook it back up, if it prevents teksavvy from providing a service would it not be teksavvy, vis-à-vis, bell?
This seems like such an easy thing to do, I wouldn't see why a bell tech could not do it? |
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DJMASACRE
join:2008-05-27
Nepean, ON
 ·TekSavvy Solutions..
·Bell Sympatico
| reply to DrunkenClam
Re: This Worries Me
said by DrunkenClam :said by TSI Scott :DrunkenClam : To clarify, Bell's responsibility is to bring service to the premises. The inside wiring would be that of the user. Generally when a technician installs digital service at a home they reroute the internal loop to their service box which is being fed by coaxial. Normally (in a home) its a simple disconnection of the copper at point of entry. So instead of having all your jacks meeting at one point to be connected out...they meet at one point and get plugged into the digital box. Yes, thank you. So that is esentially my question, if the copper (POTS) wire is disconnected at the point of entry, will bell connect this back up if I order a dry loop with tech savvy? Basically, who's responsibility is it to hook it back up, if it prevents teksavvy from providing a service would it not be teksavvy, vis-à-vis, bell? This seems like such an easy thing to do, I wouldn't see why a bell tech could not do it? This is where i hate installation fees and activation fees, when it could be a simple reconnection of the wire.
If you can, find a friend of a friend who knows what they are doing and save yourself the 100$+ installation fee, and then simply pay for the activation fee.
but either way, youll be paying to get that stuff done. I havent done it through TSI, but I imagine, TSI will be putting a ticket through to Bell to get a van there to re-connect they, and youll be billed 100$ for a 5 min deal.
Dont quote me on it, but its going to be something like that  |
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oxymoron69
join:2004-11-10
Belleville, ON
·TekSavvy Solutions..
| reply to DrunkenClam
When I signed up for TSI phone, Bell came and installed a NEW demarc point, NEW internal wiring and placed a jack beside my network gear. FOR FREE!
Worst case scenario... if it's hooked up right to the demarc but not at the premises side, we could help you.
It is really not at all that hard to wire one up, if you hooked up the pc you're using now or even a stereo, than this is not outside your technical ability. |
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DrunkenClam
join:2008-09-29
·Cogeco Cable
edit:
October 14th, @09:30AM
| It's not the process of physically hooking the wires up that is the problem. It's finding where it was disconnected in my building. I live in a four plex condo, that is brand new. With the main room that all the cable and Tel come together that is locked off. The part inside my place looks fine as it looks connected and good to go.
The thing is I don't even know if it is disconnected, I am just kind of going by what the Teksavvy "tech" said over the phone.
It seems like there is no set rule to this, one person posts, yes you will have to pay, and the very next post is saying no bell will hook it all up for you to the jack.
Seems like it might be up to the individual bell tech. |
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rslamslut
@bell.ca
| reply to DrunkenClam
Bell will only bring the line to the demarc, they will not go in you're house and bring the line to the jack , and if the demarc is in the house they will most of the time install a nid outside you're house. GAS= up to the demarc ONLY. Now if you were a bell customer and lucky to get a tech like me it's a different story, I would come in the house install a pots splitter bring the line to the jack and resolve any issue you had inside the house, I think it's worth the extra couple of bucks. |
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BryceS
join:2007-09-17
Woodstock, ON
| reply to DrunkenClam
said by DrunkenClam :It's not the process of physically hooking the wires up that is the problem. It's finding where it was disconnected in my building. I live in a four plex condo, that is brand new. With the main room that all the cable and Tel come together that is locked off. The part inside my place looks fine as it looks connected and good to go. The thing is I don't even know if it is disconnected, I am just kind of going by what the Teksavvy "tech" said over the phone. It seems like there is no set rule to this, one person posts, yes you will have to pay, and the very next post is saying no bell will hook it all up for you to the jack. Seems like it might be up to the individual bell tech. They're supposed to charge you but many techs do a lot of extra work for free.
Expect to be charged and if you're not bonus. |
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DrunkenClam
join:2008-09-29
edit:
October 14th, @11:31AM
| reply to DrunkenClam
That's cool, thanks everyone. |
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Doctor
Premium
join:2008-06-05
Toronto
·TekSavvy Solutions..
edit:
October 14th, @12:02PM
| I believe I've said this in the past but I will say it again.
Bell and TekSavvy are business partners whether they like it or not.
If I had a business and I used UPS to ship out my packages I wouldn't tell customers who have complaints "Sorry, I use UPS and it's their problem." and get really defensive about it. (Much like how TSI employees are always so defensive of criticisms if anyone brings one to their attention)
You made your bed and now you have to lay in it. You could of chosen to be a reseller of Rogers instead of Bell. Or you could of forked out the money yourselves and built entirely new lines allover Canada. |
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Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
·Colbanet
·TekSavvy Solutions..
| No. They couldn't have. They're reselling Bell telephone service to get more control over the DSL lines. Rogers doesn't own Bell's telephone lines.
In addition, Rogers is mainly VoIP in Ontario, not landline; they're under no obligation to allow it to be resold. Bell has to.
Building out a new telephone system is impossible for a company TekSavvy's size.
Stop making up such nonsense and saying that they should have done the nonsense instead. |
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Gokuu
join:2001-08-27
| reply to Doctor
Flawed.
Your shipping analogy is flawed. Most of the time, the end-user pays for shipping and as a result the risk and liability shifts from the seller to the buyer once the shipper picks up the item for delivery. If your package is late and/or damaged, it is your responsibility to deal with the shipping company and NOT the seller. These conditions/policies are typically displayed but are ignored by shoppers who quickly want their order completed. I suggest looking into the term FOB and shipping policies offered by common companies such as Dell, Amazon etc.
So yes, if UPS screws up, it IS UPS's problem.
said by Doctor :I believe I've said this in the past but I will say it again. Bell and TekSavvy are business partners whether they like it or not. If I had a business and I used UPS to ship out my packages I wouldn't tell customers who have complaints "Sorry, I use UPS and it's their problem." and get really defensive about it. (Much like how TSI employees are always so defensive of criticisms if anyone brings one to their attention) You made your bed and now you have to lay in it. You could of chosen to be a reseller of Rogers instead of Bell. Or you could of forked out the money yourselves and built entirely new lines allover Canada. |
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powersavvy
join:2008-10-13
canada
| reply to Doctor
Re: This Worries Me
said by Doctor :I believe I've said this in the past but I will say it again. Bell and TekSavvy are business partners whether they like it or not. If I had a business and I used UPS to ship out my packages I wouldn't tell customers who have complaints "Sorry, I use UPS and it's their problem." and get really defensive about it. (Much like how TSI employees are always so defensive of criticisms if anyone brings one to their attention) You made your bed and now you have to lay in it. You could of chosen to be a reseller of Rogers instead of Bell. Or you could of forked out the money yourselves and built entirely new lines allover Canada. But you are wrong. It would be UPS's problem, the package was shipped if UPS screws up then it is a UPS problem. Same with Bell, the order was placed but they screwed it up so Bell is to blame. You seem to have little or no grasp about how business works, you keep making comments if I RAN A BUSINESS which means you never have and if/when you do there will be a big change is how you post and I hope that comes soon.
FYI: You ship with UPS it may turn out to be a Purolator problem, figure that out. |
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jfmezei
Premium
join:2007-01-03
·TekSavvy Solutions..
| reply to DrunkenClam
Suggestion to Teksavvy:
Get the official policy from Bell on what the installers are mandated to do for various types of installs, with the various questions asked here.
(aka: for dry line, will they just ensure it works at the NID, or will they reconnect wires from NID to the home, or will they provide at least 1 indoor plug if this is a new line ? etc etc etc).
Then, with this documented, it would be less of a random response to your potential new customers, and your techs could alway say "this is Bell,s policy, some installers might do a bit more iuf you are nice with them" type of arrangement. |
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Radar73
join:2008-01-20
Ajax, ON
| reply to Doctor
said by Doctor :Bell and TekSavvy are business partners whether they like it or not. Bell is a different kind of business partner to TSI than your analogy shows. Bell doesn't really want to be in this partnership but has been mandated by the governemnt to sell these services at regulated prices to foster competition. As such, there's little incentive for Bell to make sure they do things right for installations or line quality issues, even though they get compensated by the wholesalers.
The problem TSI has is that most people don't understand (or care) what that relationship is that the CRTC has set-up. Most of the problems are due to Bell as I'm sure they would prefer to still be the only choice for consumers.
It does get annoying though when all you hear is Bell getting blamed for everything, but the blame is rightly targetted for most things, except those important issues like paper weights. |
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kbray
join:2005-01-08
Etobicoke, ON
·TekSavvy Solutions..
 ·Primus Talkbroadband
| reply to DrunkenClam
Also, Teksavvy and other 3rd parties have little or NO CHOICE but to use this CRTC setup relationship with Bell. So unlike your shipping idea... If the shipping company you use is bad, you switch companies.... 3rd party ISP's don't exactly have this ability. It's a Monopoly system.
Rogers Homephone via analog, is using Bell lines, so in the end there's no avoiding Bell unless a totally new network is built. Rogers had/has the funds and customer base with their other products to pay for this... Teksavvy and other 3rd parties simply do not. |
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