|
Is anybody with Acanac on fast path?quote: Hello,
Sorry, we do not offer fasthpath [sic].
Please let us know if you have another request. Best Regards, Acanac Inc.
|
|
zadigre Premium Member join:2006-10-02 Montreal, QC |
zadigre
Premium Member
2008-Oct-13 4:43 pm
I asked 3 times to be on fastpath... but I got the same response...
I think we can get better results if you call technical support directly... |
|
bridge join:2008-08-11 Montreal, QC |
bridge
Member
2008-Oct-13 5:26 pm
i am on fast path so i don't know why they say that cause if they can change fast to interleave they can do the opposite |
|
|
I called up and she said I'm on fast path. DMT tells me clearly it's interleaved. What gives? |
|
bridge join:2008-08-11 Montreal, QC |
bridge
Member
2008-Oct-14 12:08 pm
can you post your modem status to do so you have to connect the modem directly on your computer you enter in ie or firefox 192.168.1.1 if it's a acanac modem if it's not and your with xp you can go to start--connection--show your connection--local connection--right click--status--support--default that's the IP you have to enter or you can come to » community.acanac.com/aca ··· ndex.php and post your stat there it's faster to get answer than here it's free |
|
Canaca Premium Member join:2007-03-05 Mississauga, ON |
to Last Parade
Hello, Please contact technical support and have them verify. The bell portal could be giving us one result and your modem another. I would trust your modem results more then the bell portal. Call support and tell them the issue. They will make sure you are moved to fast path and your ping times will be reduced. Sorry for the inconvenience. Sandro H. » www.acanac.ca |
|
1 edit |
Spoke with James (?) and he said "it's set for AL2 which means Interleaved which means the customer should have Fast Path". That doesn't make any sense to me.
edit: a quick Google of "interleave AL2" determines that fastpath is AL1 and interleave is AL2. |
|
bridge join:2008-08-11 Montreal, QC 2 edits |
bridge
Member
2008-Oct-14 2:21 pm
like i said on my other post, post your modem stat here it's the only way we can make sure that you are in fast path if your not all you'll have to do is send them an email with your modem stat so they can see for themself that you are not on fast path |
|
|
said by bridge:like i said on my other post, post your modem stat here it's the only way we can make sure that you are in fast path if your not all you'll have to do is send them an email with your modem stat so they can see for themself that you are not on fast path |
|
bridge join:2008-08-11 Montreal, QC 1 edit |
bridge
Member
2008-Oct-14 3:03 pm
your not in fast path send those stat to them so they can see by themself
for the rest of your stat everything look great |
|
1 edit |
Where? If I send it through the form, the guy's gonna tell me they don't support "fasthpath". |
|
|
bridge join:2008-08-11 Montreal, QC 4 edits |
bridge
Member
2008-Oct-14 5:13 pm
it's in ADSL performance and line Quality between the green and blue line you have ADSL interleave path here's the email: dslsupport@acanac.com (i don't know if it's the email you use the first time) and by the way here's something you should know before you ask them : Fast Path is not necessarily the best thing for all profiles, if there are very few errors it might help a bit.(this is from someone here » community.acanac.com |
|
|
emailed 7:18pm EDT 14/10/08 with attachment of screenshot, await reply. |
|
bridge join:2008-08-11 Montreal, QC 1 edit |
bridge
Member
2008-Oct-14 7:26 pm
if they give you the same answer i'll pm paul(he's the owner and president of acanac and talk to him about it |
|
|
OK thx
(I've been with Acanac for about 1 year) |
|
|
to Last Parade
I'm with Acanac on Fast Path, someone's feeding you rubbish. |
|
|
status of ticket is "On Hold" ?? |
|
Last Parade |
quote: Hi
Bell sets the setting on fastpath by default.If your setting is currently on Interleaved,it means your line can not handle fastpath setting and we can not do any specific action regarding this issue. Best Regards, Acanac Inc.
Is that for real? Is the hardware on their end somehow limited? Because the line sure as hell can take it. |
|
bridge join:2008-08-11 Montreal, QC 3 edits |
bridge
Member
2008-Oct-15 12:27 pm
here's what someone in acanac community said about fast path
fast path can cause other problems on some connections.
If he does change the one biggest change will be in his "Peak Cell Rate" This is one we normally ignore but it is very important for certain applications. (also causes the most errors)
Said it before: Sometimes you have to settle for a tradeoff.
whiteman |
|
1 edit |
OK, well someone at Acanac is now looking into it so we'll see what happens.
btw, if you're quoting someone please use the quote tags |
|
bridge join:2008-08-11 Montreal, QC |
to Last Parade
sorry about that i was in a hurry and wanted to be sure you get this message today |
|
|
ok thx |
|
zadigre Premium Member join:2006-10-02 Montreal, QC |
to Last Parade
I asked (again) to be put on fastpath... here is the response I got: *********** Hi
Bell sets the setting on fastpath by default.If your setting is currently on Interleaved,it means your line can not handle fastpath setting and we can not do any specific action regarding this issue.
Best Regards, Acanac Inc. ***********
So I asked again to have my line set to fastpath... I told them that my line works fine now... I got some problem at the beginning, but it was fixed by bell... I'm still waiting |
|
|
evidently i can't get on fast path without getting knocked down to 5 meg, so screw it. |
|
bridge join:2008-08-11 Montreal, QC 1 edit |
bridge
Member
2008-Oct-16 1:56 pm
i just want to know out of curiosity did you have any problem with your connection or speed cause according to your stat your line doesn't have any problem, i can't see any wiring problem either and your not too far from the CO
here some indication for the noise margin and attenuation :
SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio) Relative strength of the DSL signal to Noise ratio: 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. The higher the number the better for this measurement. 6dB or below is bad and will experience no synch or intermittent synch problems 7dB-10dB is fair but does not leave much room for variances in conditions 11dB-20dB is good with no synch problems 20dB-28dB is excellent 29dB or above is outstanding
Line Attenuation Measure of how much the signal has degraded between the DSLAM and the modem: maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement. 20dB and below is outstanding 20dB-30dB is excellent 30dB-40dB is very good 40dB-50dB is good 50dB-60dB is poor and may experience connectivity issues 60dB or above is bad and will experience connectivity issues
yours ds margin 24 us margin is 12
and your ds attenuation is 19 and us attenuation is 13 |
|
|
Yeah my upstream is about right where it should be but my downstream could be bumped up a notch or 6! I was trying to get the best line possible, reducing latency on the line for things like VoIP. |
|
bridge join:2008-08-11 Montreal, QC 1 edit |
bridge
Member
2008-Oct-17 6:44 am
if your talking about ds margin is 6 not good according to this 6dB or below is bad and will experience no synch or intermittent synch problems but if your talking about attenuation ds your right but the attenuation is telling us if you are far or near the CO so you are not to far from it so you should be able to get the speed you got on your profil
for the latency if you do speedtest don't use opera cause it will be a lot more than what you really got i did it with opera once just for fun and my latency was 306 but when i did it with firefox it was at 34 lolll |
|
|
said by bridge:if your talking about ds margin is 6 not good according to this 6dB or below is bad and will experience no synch or intermittent synch problems No, I was using an arbitrary number to make a joke. |
|
bridge join:2008-08-11 Montreal, QC |
bridge
Member
2008-Oct-18 6:02 pm
ok loll i didn't see the emo when iread it that's what happen when you got to many thing on your mind |
|