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leogab
join:2008-10-10
Chandler, AZ
1 edit | Re: [AZ] VERY slow speeds in Chandler since OnDemand Yes - I PM'd the tech and found out that my SNR is low and my modem is no longer on the approved list, although I fail to see why that should account for the snails pace of the last several weeks - it worked fine prior. Nevertheless, I willput in a trouble call to have the SNR resolved and if that doesn't improve things I will get a new modem (why cry over 50-75 bucks). Then will go from there.
Today's dismal results:
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Fubar
join:2001-02-20
Phoenix, AZ
| Re: [AZ] VERY slow speeds in Chandler since OnDemand said by leogab  :Yes - I PM'd the tech and found out that my SNR is low and my modem is no longer on the approved list, although I fail to see why that should account for the snails pace of the last several weeks - it worked fine prior. Nevertheless, I willput in a trouble call to have the SNR resolved and if that doesn't improve things I will get a new modem (why cry over 50-75 bucks). Then will go from there. Today's dismal results: Have the tech put a test modem on your line while he is there... | |
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CoxTOC1
join:2007-05-15
Newport News, VA
| said by leogab :Yes - I PM'd the tech and found out that my SNR is low and my modem is no longer on the approved list, although I fail to see why that should account for the snails pace of the last several weeks - it worked fine prior. Their is a reason it was taken off the approved list and you're experiencing one of them right now. As we make changes to out system to support the newer speed tiers you'll find that your modem will have more issues. Just because it worked fine last week does not mean that it will work fine today or even next week. | |
| | leogab
join:2008-10-10
Chandler, AZ
| Re: [AZ] VERY slow speeds in Chandler since OnDemand said by CoxTOC1 :said by leogab :Yes - I PM'd the tech and found out that my SNR is low and my modem is no longer on the approved list, although I fail to see why that should account for the snails pace of the last several weeks - it worked fine prior. Their is a reason it was taken off the approved list and you're experiencing one of them right now. As we make changes to out system to support the newer speed tiers you'll find that your modem will have more issues. Just because it worked fine last week does not mean that it will work fine today or even next week. I understand that my router is 7yrs old and may not be compatable with the new speed tiers, but what I do not understand is why I was not made aware of that when I upgraded to the premier package. Had I been made aware of that when I upgraded, I surely would have replaced the modem but instead they happily took my money without advising me that my current modem was not capable of the speed that I was paying for.
As I have said before, my experience with Cox service and tech has been very good once I get to level 2 or a field technician, but the gatekeepers leave quite a bit to be desired - both in the way of knowledge and their attitude with customers. If the quality of support at the higher levels were also available from the git-go, I believe there would be significantly less complaints about Cox service as many people tend to remember the initial contact instead of the final result. Again, I am referring to the phone support gatekeepers and not you guys here on the forum or at the higher levels. | |
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CoxTOC1
join:2007-05-15
Newport News, VA | Re: [AZ] VERY slow speeds in Chandler since OnDemand Honestly as long as the router has a 100M WAN port and you've flashed it to the latest firmware it should not be a bottleneck for speed. | |
| | | | daveinpoway
Premium
join:2006-07-03
Poway, CA | Re: [AZ] VERY slow speeds in Chandler since OnDemand Not always true, unfortunately. My old Netgear FR114P has a 100 Mbps WAN port, and I have the latest firmware, but the WAN-to-LAN throughput is only about 12 Mbps max. | |
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