unamusedinMD
@usuhs.edu
|  [Connectivity] Does this sound like BS?
Yesterday from work I noticed my internet at home was down. After getting home I see the equipment is fine but any attempt at web browsing only takes me to Comcast's 'new customer' website. So I call support and have my modem's MAC re-added. Somehow it was gone from my account.
This fixed it for about an hour, then the same thing happened.
I call again, wait as the support rep has trouble getting into my account, then finally go through the usual troubleshooting gyrations. Eventually she figures out that I'm one of the customers whose account was somehow messed up when it was transitioned to the new Smartzone email system. I couldn't get a straight answer on whether my modem was still registered or not.
So she set up a service call for tomorrow, and I gathered the tech just has to go through the steps as if I was a new install job. Last time I checked, once there's a cable signal all that entails is MAKING SURE THE MODEM IS REGISTERED.
So, has anyone heard of silliness like this? |
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willp1
Premium
join:2003-12-19
Las Cruces, NM |
It is quarterly event here Las Cruces NM or my cable get disconnect because error line number. What can you expect from company relies on lies and trues distortion. I am hoping the fios gods will come and visits us as soon as possible. |
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Michael2
Comcast Employee
Premium,VIP
join:2003-04-01
Nottingham, MD
| reply to unamusedinMD
It does sound like this should be able to be corrected without a tech visit. If possible, please send me your account info (moderator_michael@comcast.net) and I will have someone take a look. Alternately, you can register here at BBR (or sign in) and IM the info to me.
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Comcast.net Help Forum Administrator. |
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rlh_115
@dofsubsea.us
| reply to unamusedinMD
sounds like something similer to what I went through earlier in the year
I was changing to a new cable modem and it took them three months
(and when I got through to a person that knew what they were doing some other tech in his office kept undoing it for 5hours)
so ya it can happen it shouldn't but some comcast admins play games with you(total waste of time) |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to willp1
said by willp1  :I am hoping the fios gods will come and visits us as soon as possible. Does Verizon service New Mexico? If you have Embarq, or Qwest as your ILEC, you will never get FiOS.
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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JahsDisciple
Living my life like it's golden
Premium
join:2007-07-07
Baltimore, MD | reply to unamusedinMD
definitely an issue within the system and not at the home IMO. |
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