Big Earl
@algx.net
| DO NOT work with XO
We made the horrific mistake of signing a 3 year contract with XO. Despite sales promises of letting us out of our contract if we were dissatisified and lofty SLAs, we're now stuck with the WORST customer service I have EVER experienced and only moderately reliable internet service with terrible VOIP voice quality.
The 2 T-1s we got had problems immediately and despite many calls it took several weeks to get a tech onsite to evaluate the issue. They took our connectivity down for 2.5 hours in the middle of the day and had no information as to the issues we experienced.
We asked to upgrade our service to 10Mb and it has taken over 2 months to get it installed, and then we found out when the tech was leaving today that additional hardware is required that they would happily lease us for another $150/month or we have to provide it ourselves.
I would never EVER EVER work with them again. From the bad salesmanship to the poor customer service all the way to the mediocre core internet and voice service they provide, you should STAY AWAY from this provider. |
|
superunknown
Premium
join:2003-05-21
Spring, TX
| You can get away with using a cisco 26xx router that are widely available on eBay for the 10Mbit, assuming its their hybrid ethernet solution. We have a 100Mbit ethernet solution here in Houston that I am running off of a cisco 3640 with no trouble at all. Most sites you go to won't go near that fast anyway. I can't say that I have had your kind of experience with XO in any of our 14 offices serviced by XO but keep on them about it. Many times they have to deal with other telcos such as at&t and others to get issues fixed, so they have to wait as well before they can do anything. |
|
utahluge
join:2004-10-14
Draper, UT
 ·Comcast
| reply to Big Earl
Big Earl,
Are you sure your lines are owned by XO? The lines to my workplace are owned by Qwest so I am sure that if we had a problem (Qwest side of things), XO would have to fight with Qwest and could only tell us 'they are working on it'. Now that may not be acceptable to you but keep in mind that if you had gone through the company that owns the cables, you would be in the exact same situation; probably worse off cuz to them you are only a customer and XO would be a reseller with higher priority.
As for the tech, it is a problem with the tech. Take it up with a manager from XO and explain what he did in a clear, calm voice (anger will get you nowhere with anyone). Explain the downtime you had and that you would like to have credit on your account for the wrong-doing. Also have the manager put a note on the tech's record. That way instead of the tech being a constant problem for the company, at least they have a start on getting rid of a 'problem'. |
|
Karlos2121
join:2005-09-23
Spokane, WA
|  
Proof XO is a rip off |
My company has been with XO for about 10 yrs...from our early internet days. We also have our phone service via XO. And yes they are using Qwest lines.
We've grown. So we moved to a new building...added lines, so a new 3 yr contract was made. 1 up 1 down dsl for $300+ a month...(I was not involved in the setup). see attachment for proof.
So 3 yrs later...we've upgraded our computers, added a high end server so our Colorado and Montana office can tap into the customer database. Obviously a 1M up 1M down internet package was not sufficient. We call XO (me and the new manager guy) about other internet options available to us, and the fastest option was 4 d/4 up...for guess what? $1300 something a month (just the internet portion). A lower option would be 3 d/3 up for $900 something. CRAZY!!!!
How can this Be? my home internet is $40 and it's faster than the $300 XO plan!!!! WTF are they thinking?
So obviously we researched other options. We had Comcast install a line and we're on their 16d/2u plan for about $90 a month. BUT period speed tests (speedtest.net usually) clock us at 22 down and 6 to 8 M up. Crazy good (especially compared to the 1/1 plan).
So we don't disconnect XO right away, because we want to go a few weeks on Comcast to make sure there are no problems. There are none (minus that one idiot downstairs that turned the circuit breaker off, cutting power to the router and screwing up the settings...sorry i'll get back on track).
After a month on Comcast we call TODAY to cancel XO...just the internet portion anyway. Well...apparently when our contract came up and we did not supply them a written notice 30 days prior to the end of our contract that we wanted changes made, it was auto renewed. Now they say we are locked into another 3 yr contract. We're still searching our contract to find out if this "auto renewal" thing is valid...and we've asked them to show us in the contract where it states that. They're suppose to email us....nothing yet as i type this.
So in order to break the contract...we either have to find a similarly priced product ($300+/mo) to replace the internet portion of our bundle, or pay 36 months of the internet portion (~$12,000!!!!!) to disconnect the 1d/1u dsl line.
Shitty. How can a company treat it's customers (10 year customers) like this and get away with it?
I'm thinking it would be cheaper to pay a lawyer 3 grand or so to file something against XO for whatever we can.
That's my story so far.... |
|
