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Forums » CLEC Support » Covad / covad.net » VOIP phone service down
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KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
·Verizon FIOS
·Speakeasy

VOIP phone service down

All Covad phone service seems to be down. We have an 'integrated T1'. Net access still works, fortunately, but cannot call out nor receive calls. Went out about 10am EST and still out.
LAME.
KM
--
Don't Lie - Be Kind - Realize your Potential
permalink · 2008-10-17 12:42:01 · Reply to this

LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI

2 edits

Re: VOIP phone service down

It may (Not sure) be connected with a backhaul outage out of the VA PoP.

I stress may, as I don't have any info on the VoIP side of Covad's network. However the backhaul outage was reported at 9:41am EDT

EDIT: most recent update: Problem isolated to ATM card failure. Field tech is onsite and working with NOC/Engineering to restore. No ETR Available
--
Lightning Bolt Technologies
permalink · 2008-10-17 12:45:38 · Reply to this

KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:

Re: VOIP phone service down

Phones seem to be up now.
Thank you for your addition, LB, at least nice to know maybe why since there was a 30min phone wait and they never replied to my ticket (why oh why do they not have a REAL ticket system in place?).
KM
permalink · 2008-10-17 14:00:05 · Reply to this

LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI

Re: VOIP phone service down

The master ticket was marked as restored @ 1:53pm EDT, so they must have been connected.
--
Lightning Bolt Technologies
permalink · 2008-10-17 14:13:23 · Reply to this
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