jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| reply to gordonw
Re: [southeast] What's involved in switching back?
said by gordonw  :. .. . You mentioned you have multiple computers connected to the router. Are they all running at the same time, and are you doing any peer to peer? You might be running into the limitations of the Verizon branded router. If you do a search, you'll find many complaints about their router and people bridging it to overcome its limitation. So I have to buy a new router rather than use the Verizon router if I want to get as good speeds as I got when on Verizon DSL? Something sounds wrong here.
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Regards,
Joseph V. Morris |
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NJFIOS
join:2008-04-13
Point Pleasant Beach, NJ | reply to jvmorris
dont give up on fios, this is not the norm, fios is never slower than dsl, keep calling and complaining, tell them you want to switch to ethernet could be a coax trble in the house or a co trble. point is don't give up. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| The FIOS setup is becoming unusable. The wireless functionality in the ActionTec doesn't work anymore, not even if I bring the laptop downstairs and set it up right beside the router.
Speedtest.verizon doesn't work AT ALL anymore, never even starts up.
I was seeing occasional messages of excessive packet loss from the laptop (even when sitting beside the router); now it doesn't work at all, anywhere.
At the very least I need a replacement router.
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Regards,
Joseph V. Morris |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA | reply to jvmorris
Is there some sort of massive failure in FIOS in the DC Metro area? I've been on hold for an hour now and all I hear is scrambled music and snippets of other conversations.
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Regards,
Joseph V. Morris |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| reply to NJFIOS
said by NJFIOS :dont give up on fios, this is not the norm, fios is never slower than dsl, keep calling and complaining, tell them you want to switch to ethernet could be a coax trble in the house or a co trble. point is don't give up. I would keep calling and complaining, but it seems they've now got a solution for that -- don't take the phone calls (or maybe the phone connection is screwed up, too).
If Verizon FIOS is faster than Verizon DSL, I wouldn't know and would just have to take your word for it.
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Regards,
Joseph V. Morris |
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More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
 ·Bay Area Internet ..
| reply to jvmorris
Try the following in order:
1) Power down the Actiontec.
2) Remove AC power from the Power Supply for the ONT.
3) Remove one of the battery leads.
4) Wait 15 seconds.
5) Reconnect the battery.
6) Reconnect the power supply to AC.
7) Power up the Actiontec.
8) Wait for it to settle down.
9) Check the lights on the LAN power. Are they flickering quickly, with no traffic present? If yes, router probably fried.
10) If LAN lights are OK, check connectivity and speed. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA | reply to jvmorris
Well, I just got disconnected, so I guess I wasn't far off.
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Regards,
Joseph V. Morris |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA | reply to More Fiber
Since I'm rather new to this, just what is the ONT?
I think I've gone through this process already with a Verizon tech online. About six hours ago.
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Regards,
Joseph V. Morris |
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More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
·Bay Area Internet ..
| The ONT is the Optical Network Terminal. That is the box where the fiber terminates and breaks out into coax, POTS, and optionally cat5. It is usually mounted outside, but can also be mounted inside. Inside, you have the Battery Backup Unit (BBU) and Power Supply (PS) which provide power to the ONT.
Do check the lights on the LAN ports of the Actiontec. If they are flashing rapidly with no apparent traffic, that is a common failure mode of the Actiontec. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| Okay, yeah, that's outside here (and it's sorta dark at the moment).
Lights on the LAN ports on the Actiontec only blink rapidly when I'm transmitting; otherwise pretty stable.
Hmm, are there any built-in diagnostics for the Actiontec that I can access through the browser interface?
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Regards,
Joseph V. Morris |
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More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
·Bay Area Internet ..
| said by jvmorris :Hmm, are there any built-in diagnostics for the Actiontec that I can access through the browser interface? Nothing that is particularly useful. Under ADVANCED, there is a DIAGNOSTICS entry, but that is only a ping test for connectivity. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| reply to More Fiber
said by More Fiber :Try the following in order: 1) Power down the Actiontec. 2) Remove AC power from the Power Supply for the ONT. 3) Remove one of the battery leads. 4) Wait 15 seconds. 5) Reconnect the battery. 6) Reconnect the power supply to AC. 7) Power up the Actiontec. 8) Wait for it to settle down. 9) Check the lights on the LAN power. Are they flickering quickly, with no traffic present? If yes, router probably fried. 10) If LAN lights are OK, check connectivity and speed. Okay, I had a Verizon CSR do this about two hours ago. No joy.
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Regards,
Joseph V. Morris |
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