JohnAPremium
join:2003-09-16
Pittsburgh, PA | reply to jvmorris
Re: [southeast] What's involved in switching back?
20Mbps (speed) would yield 2.5MBps (download). Not important.
Have they tested your AT thoroughly? I'd point the finger there first, and next at CO equipment. If they haven't escalated you to network people on the phone, hopefully the direct forum people can force exposure of the cause. You do need a tech visit, if they haven't done that yet. |
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 jvmorrisI Am The Man Who Was Not There.Premium,MVM
join:2001-04-03
Reston, VA | said by JohnA:20Mbps (speed) would yield 2.5MBps (download). Not important. Okay, so you WERE using 2.5 MBps correctly. However, it's sort of important to me when, in fact, it's taking me ten minutes for a 10 MB download, not four seconds.
Have they tested your AT thoroughly? They say they have, they've even used Remote Access and reset the username/password in the process. I sat here and watched this run on this PC.
I'd point the finger there first, and next at CO equipment. If they haven't escalated you to network people on the phone, hopefully the direct forum people can force exposure of the cause. You do need a tech visit, if they haven't done that yet. There has been no obvious escalation to network people or second tier support. I've never ended up talking to a different person on the phone other than the person who started the conversation.
This downgrade of service is very difficult for me to cope with; there are times when the download speeds are no better than what I had on dial-up! This involves applications that I do not care to discuss publicly.
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Regards,
Joseph V. Morris |
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NJFIOS
join:2008-04-13
Point Pleasant Beach, NJ | dont give up on fios, this is not the norm, fios is never slower than dsl, keep calling and complaining, tell them you want to switch to ethernet could be a coax trble in the house or a co trble. point is don't give up. |
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jvmorrisI Am The Man Who Was Not There.Premium,MVM
join:2001-04-03
Reston, VA | The FIOS setup is becoming unusable. The wireless functionality in the ActionTec doesn't work anymore, not even if I bring the laptop downstairs and set it up right beside the router.
Speedtest.verizon doesn't work AT ALL anymore, never even starts up.
I was seeing occasional messages of excessive packet loss from the laptop (even when sitting beside the router); now it doesn't work at all, anywhere.
At the very least I need a replacement router.
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Regards,
Joseph V. Morris |
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jvmorrisI Am The Man Who Was Not There.Premium,MVM
join:2001-04-03
Reston, VA | reply to NJFIOS
said by NJFIOS:dont give up on fios, this is not the norm, fios is never slower than dsl, keep calling and complaining, tell them you want to switch to ethernet could be a coax trble in the house or a co trble. point is don't give up. I would keep calling and complaining, but it seems they've now got a solution for that -- don't take the phone calls (or maybe the phone connection is screwed up, too).
If Verizon FIOS is faster than Verizon DSL, I wouldn't know and would just have to take your word for it.
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Regards,
Joseph V. Morris |
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jvmorrisI Am The Man Who Was Not There.Premium,MVM
join:2001-04-03
Reston, VA | Well, I just got disconnected, so I guess I wasn't far off.
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Regards,
Joseph V. Morris |
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