Stoic
@verizon.net
| This is nuts-FIOS Internet is sloooooooow
It's really only been in the last couple of weeks I've noticed my youtube vids loading really slow. So I got on speedtest.net to check the speed and got this
I've made two calls to FIOS Internet support and got the runaround both times. The last time I asked if they could check the speed and the guy told me he couldn't/was unable to do that. When I had Comcast, they could always check the line speed.
Really, up until just recently, I've been really happy with the service.
Oh, btw, when I go to speedtest.net the little yellow pyramid indicating my "home base" is located in Kansas City whereas I live in Ellicott City, Maryland.
I've told them this too and it didn't seem to make a difference.
I think I've got my setup is majorly misconfigured by Verizon and the techs I've been dealing with don't have a clue.
I'm about to drop it and go back to Comcast. |
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stoicjim
join:2008-10-16
Ellicott City, MD | Oh, I should have mentioned I have the 20/5 service. |
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JohnA
Premium
join:2003-09-16
Pittsburgh, PA
2 edits | »[southeast] What's involved in switching back?
Register at this site, and post your issue in the »/forum/vzdirect You guys have twin problems |
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fiosphilly
@verizon.net | reply to Stoic
That's exactly the same problem I am having. I have 20M/5M and my download speed is less than 2M. I called Verizon twice and they couldn't fix it. I am about to drop Verizon Fios because of their incompetent customer service. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA | The problem, in my opinion, is not the customer support reps; it's something in their hardware and, given the number of people now experiencing problems, I think it's 'outside the house'.
--
Regards,
Joseph V. Morris |
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mikepd
Discovery
Premium,MVM
join:2000-10-26
New Port Richey, FL
clubs: | reply to Stoic
You may be hitting a bottleneck outside of Verizon's network. Run a trace route and see where the problem is located as you may be dropping packets at some router at a particular point.
--
Always Reach Beyond Your Grasp |
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ossysprog
join:2007-11-20
Santa Fe Springs, CA |  |
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guppy_fish
Premium
join:2003-12-09
Lakeland, FL
 ·Verizon FIOS
 ·ViaTalk
| Speedtest.net uses many different ISP for testing, there is no load balancing and its a complete crap shoot what you will get for reported performance. I doubt most of the speed test servers used can handle FIOS speeds with any accuracy
try a www.speakeasy.net/speedtest and select a location near you |
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JohnnyY
Premium
join:2008-10-16
Redlands, CA
1 edit | Count me in. I've had FIOS for two years now and since 10/4 I've been getting horrible download speed. Called tech support and a couple of trouble tickets were issued but I'm not even sure if the higher level tech even bother checking into it because everytime I called in I was told there's no updates. The following are the actual speed I'm getting:
XP SP3 ISO from Microsoft.com @ 68KB/Sec
Drivers from ati.com @ 85KB/Sec
JAVA from java.com @ 75KB/Sec
Acrobat reader from Adobe.com @ 80KB/Sec
Binary download from news.giganews.com @ 45KB/Sec
But strangely it's not across the board. I did manage to find a couple of download sites where I'm downloading at my max:
Drivers from Nvidia.com @ 2.3MB/Sec
Drivers from downloads.trendnet.com @ 2.3MB/Sec
I have the 20 down / 20 up plan by the way.
Update 10/18/08:
Downloading drivers from Nvidia.com is now at only about 30KB/Sec
I agreed totally with jvmorris that it must be something wrong within the Verizon network. |
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AmandaWalker
@verizon.net
| Same here, in Reston, VA. 50/20 service, which has worked great since install on 9/29 until 10/17. Starting 10/17, upload speed is still 20, download speed is 0.3Mbps according to Verizon's own speed test (and is about what I'm getting from the rest of the Internet). Rebooted the router and ONT, no change.
For the first two weeks, I've been very impressed with FIOS, but this is pretty craptastic. |
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houkouonchi
join:2002-07-22
Japan
clubs:
 ·Pacific Bell - SBC
 ·Charter Pipeline
·DSL EXTREME
| reply to guppy_fish
said by guppy_fish  :Speedtest.net uses many different ISP for testing, there is no load balancing and its a complete crap shoot what you will get for reported performance. I doubt most of the speed test servers used can handle FIOS speeds with any accuracy try a www.speakeasy.net/speedtest and select a location near you Most of the speedtest.net servers are on gigabit and can easily handle FIOS speeds.
Stoic, speedtest.net is a good test site IMHO but it doesn't really give you any info for troubleshooting. Can you run a traceroute to ndt.dhspeedtest.com and go to »ndt.dhspeedtest.com and run a speed test there and paste the results as well as what you get by cliking "more details" and "statistics"?
I think that would help to see if the problem is on Verizon's end or not.
--
Chugging along on 2x 6016/768k DSL Extreme DSL lines and one 6016/768 ATT DSL DIrect line as well as one 10mb/1mb Charter cable line for a combined total of just over 26 meg download and 3 meg up (after overhead). yay! |
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Heritageguy
@verizon.net
| reply to AmandaWalker
Re: This is nuts-FIOS Internet is sloooooooow - Router Down
I'm having the same problem. Very slow downloads to some locations and normal service to others for the past 3 days. Verizon support was clueless. I found and ran Internet Traffic Report (»www.internettrafficreport.com/namerica.htm) and found that there is a router down in Vienna, VA (mae-east.wenet.com). I'm guessing that any local or national traffic that normally uses that router from my location (near Vienna) is being rerouted and delayed.
As an example, any access north, west, and far south is normal speed. Any local access is delayed. For some reason upload speeds do not seem to be affected.
The site is currently showing router outages or slowdowns in Vienna VA, Wisconsin, and Colorado (Greenwood Village). |
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HerbW
join:2008-10-18
Herndon, VA
| reply to houkouonchi
Re: This is nuts-FIOS Internet is sloooooooow
C:\>tracert ndt.dhspeedtest.com
Tracing route to ndt.dhspeedtest.com [208.97.141.21] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 2 ms 1 ms 1 ms 96.231.199.1
3 3 ms 3 ms 2 ms G11-1-661.LCR-06.WASHDC.verizon-gni.net [130.81.104.180]
4 4 ms 3 ms 3 ms P15-3.LCR-01.PTLDOR.verizon-gni.net [130.81.28.146]
5 * 5 ms 5 ms 0.so-5-1-0.XT2.DCA5.ALTER.NET [152.63.36.213]
6 83 ms 79 ms 83 ms 0.so-6-0-0.XL2.LAX15.ALTER.NET [152.63.112.61]
7 82 ms 78 ms 82 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
8 80 ms 83 ms 80 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
9 83 ms 79 ms 80 ms border20.po1-20g-bbnet1.lax.pnap.net [216.52.255.37]
10 140 ms 241 ms 166 ms newdream-8.border20.lax.pnap.net [216.52.220.146]
11 83 ms 79 ms 83 ms gameserver.houkouonchi.jp [208.97.141.21]
Trace complete. |
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phillyfios
join:2008-10-15
Bryn Mawr, PA | reply to Stoic
Anybody having this slow download speed issue resolved? Mine have not after more than a week and 3 calls to Verizon. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| I think mine got resolved sometime on Sunday, but I won't be positive until I've had at least 24 hours during the week to test.
Whatever they did was outside the house and further out than the ONT. They haven't told me what the problem was or what was required to fix it.
Currently, checking Verizon e-mail using Outlook (with no incoming mail pending) takes about two seconds as compared to two minutes previously.
For the most part, videos are streaming smoothly again. Earlier, I would experience at least six pauses in the first minute of play. (And, no, this was not popular streaming videos; I immediately started testing with less popular, non-topical videos.)
--
Regards,
Joseph V. Morris |
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heritageguy
Premium
join:2008-10-18
Herndon, VA
1 edit | Mine seems to be fixed also. Must have happened after midnight on Sunday. E-mail and local access seem to be working at normal speeds. Speakeasy speeds from the DC server are back to normal for me.
Seems like the server down in Vienna that I reported previously had nothing to do with the problem. That server is still down. |
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JohnnyY
Premium
join:2008-10-16
Redlands, CA | reply to Stoic
Man, you guys are lucky. My download is still crawling at about 90KB/Sec max since 10/04/08 if I'm lucky and webpages takes forever to load up completely. I think I'll call tech support again tomorrow and see if there's any update. |
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Hosehead
join:2005-01-26
Camp Hill, PA
·Verizon FIOS
| reply to Stoic
I noticed that the DC server is slower than others lately. Wirelessly in my house this is DC:
On the Newark, DE site:
Clifton NJ:
I was recently upgraded from 15/2 to 20/5 and I have never had a problem here in Central PA...
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Wormleysburg, PA |
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HerbW
join:2008-10-18
Herndon, VA
| My speed in the Herndon, VA area is back to normal again, after being very slow for about 4 days. Speedtest to Washington DC is 20 Mbps again (it was around 0.5 Mbps - but only for Washington, DC). Speedtest to other areas, such as Delaware, was normal during the slow down period. Just Washington DC was bad for whatever reason. |
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JohnnyY
Premium
join:2008-10-16
Redlands, CA
| Below are my pathetic results from speedtest.net:
San Diego, CA
San Jose, CA
Los Angeles, CA
 |
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