ProFiOSDude
Premium
join:2005-05-27
Chesapeake, VA
| reply to JohnnyY
Re: This is nuts-FIOS Internet is sloooooooow
Call the FSC and ask to see if your data connection was recently changed over to GIG-E. They may need to contact their Tier II to verify. If the changeover time frame is somewhat coincidental to when you started getting slow speeds, they may need to reboot their edge router in the middle of the night.
PFD |
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Rattler
join:2001-04-13
Havertown, PA
 ·Verizon Online DSL
 ·Verizon FIOS
| reply to JohnnyY
I have one 850 MHz, P-III machine that absolutely hates Flash based speed tests and gives me numbers similar to yours. It, however, does just fine on Java based tests.
On the myspeed Dulles server, I consistently get 14.7/1.9 on my 15/2 conection.
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons |
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Smith6612
Premium
join:2008-02-01
united state | Heh. Try running that kind of speed test on a 500Mhz Pentium III laptop. I have one that handles 3Mbps DSL fine on flash tests, even speedtest.net, though has horrible ping and maxes out at 6Mbps (haven't found a big enough pipe to tweak it with). |
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JohnnyY
Premium
join:2008-10-16
Redlands, CA
| reply to Rattler
I'm not too fond of these speed test site anyway. Testing on the Phoenix, AZ server shows my speed are just fine.
However, as posted before, below are the real world download speed I'm getting:
XP SP3 ISO from Microsoft.com @ 68KB/Sec
Drivers from ati.com @ 85KB/Sec
JAVA from java.com @ 75KB/Sec
Acrobat reader from Adobe.com @ 80KB/Sec
Binary download from news.giganews.com @ 45KB/Sec
But strangely it's not across the board. The download speed of the two following site are just as perfect as before this mess happened:
Drivers from Nvidia.com @ 2.3MB/Sec
Drivers from downloads.trendnet.com @ 2.3MB/Sec
I'm going to call tech support again and do what ProFiOSDude has suggested. I'm running out of options here and it's making me very irritated. |
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JohnnyY
Premium
join:2008-10-16
Redlands, CA
1 edit | Just got off the phone with the tech support and they again suggested it could be my computer. I told them I have three computers and all have the same results. I even put together a 4th one using my spare parts and install XP on it because a week or so earlier one of the other tech support told me it's because I'm using VISTA and it doesn't support FIOS optimizer (I didn't want to argue with him). And how do you explain the same computer can download files @ only 80KB/Sec from Adobe.com while @ 2.3MB/Sec from Nvidia.com?
Anyway, a higher level tech check my line again and told her there is nothing wrong with it. So she then asked me to bypass the router and connect my PC to the ONT directly and see if that changes anything. If not, she said it could be the ONT and she'll have someone coming over to replace it. Well, what the heck, I'll do that when I get home tonight (at work right now) and try it. But for some reason I just don't think the ONT is the problem. I mean if it is, it should be slow across the board but I'm getting great download speed from a couple of websites and speed testing servers. I hope I'm wrong. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| They can reset and test the ONT from Tech Support; did it for me last Friday. The problem is most likely outside your house and your local people don't know how to find and fix it or can't be bothered.
When the problem here was corrected, they'd never entered the house and they were sure that it had been corrected, because they called and informed me.
--
Regards,
Joseph V. Morris |
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dentatus
join:2008-10-19
Ambler, PA
| I have had the same exact issue for the past few weeks. Tech had me directly connect my computer to the ONT with the same results. My local speed test at speedtest.net says I am getting the full 20/20, but anything a distance away crawls. Must be something outside of the house, as it happens on both my Mac and PC. YouTube videos are very choppy, and downloads crawl whereas a few weeks ago I was at full speed.
I have posted in the VZW direct forum...and am waiting to hear a reply from them. Needless to say, it is very frustrating! |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA | Well, you've got all the symptoms.
Someone knows what's involved in solving it; it would be nice if they spread the word around.
--
Regards,
Joseph V. Morris |
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JohnnyY
Premium
join:2008-10-16
Redlands, CA
2 edits | Went home and connected my box directly to the ONT and guess what? Nothing changed, download is still slowwwwwwww.
I didn't want to wait until tomorrow so I call tech support again and invited the tech guy to do whatever tests he wished to do on my computer remotely. So he ran a whole bunch of tests, (feels like deja vu all over again), and said definitely there's something wrong somewhere in the network and he'll issue a trouble ticket. I told him I've heard that line at least three times already. He said don't worry because He had taken down a lot of notes and that someone will give me a call tomorrow. And he added that there's nothing wrong with the ONT. I then asked him to put in his notes that "there is nothing wrong with my computer" so that whoever I'll be talking to next time won't be making that suggestion again.
So again I will find out tomorrow if it'll get fix and if someone will actually call.
Hey dentatus, is your upload speed just as bad? All of my testing showed that for whatever reason my upload is not affected, no matter where I'm doing the speed test at, all came out pretty decent. |
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LUCC
join:2008-10-21
Trenton, NJ
| reply to Stoic
I am having the same issues as described in this thread. On Saturday 10/18 I noticed everything was downloading extremely slow. It felt like I was back on dial-up. I ran a speed test and the speeds were 1.5mb down and 4.5mb up. I have the 20mb down and 5mb up FiOS service. I called and FiOS tech support told me to contact Microsoft because it is probably an issue with SP3. I then backed out the SP3 update and I am having the same problem. I was actually going to reinstall XP but after seeing this thread I strongly believe it's an issue with FiOS.
I live in central NJ, zip is 08619. |
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AnnoyedUser7691
@verizon.net
| reply to Stoic
I'm having a similar issue, but instead of my download speed its been my upload speed(which for me is a more pressing concern).
I went from this a week ago:
to this:
And I also live in new jersey like the poster above me. |
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dentatus
join:2008-10-19
Ambler, PA | reply to JohnnyY
Hi JohnnyY....we are having the exact same issue, as my upload speeds are fine. I am still waiting to hear back from Verizon as to where the problem is. I will keep you posted... |
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ramell
join:2002-02-12
Carrollton, TX | reply to Stoic
I am having a similar issue with slower speed but not as drastic.
I am on the 15/2 plan in TX and am getting speeds of around 11/1.4.
--
Ricardo
"What does this button do?"
Me |
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hpfalcon
join:2008-10-19
Flushing, NY
1 edit | reply to Stoic
I seem to be having similar issues (slow download, normal upload)
download speeds range from 400-1000 ish :\
im on 20/20 plan |
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protecyon
join:2004-09-14
Needham, MA
3 edits | reply to Stoic
I am having the same exact issue in Massachusetts on the 20/5 plan. Download speed is slow at around 1.5mbps, but upload speed is perfect at 4.6mbps.
Fios tech came up today, and replaced the ONT but it didn't fix the issue. He said it was most likely a problem on Verizon's end, and they will be working to fix it.
Now the interesting case is that if I test using the New York server I get this result:
Testing using a Maine server yields this result:
So, it looks like its something wrong with the Fios network that's region specific.
Also, for some reason the speed tests think that I'm in London. |
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JohnnyY
Premium
join:2008-10-16
Redlands, CA
| Why do I have a feeling that I'm going to be end up like protecyon? Meaning that the Verizon network techician will be unable to find the problem yet again today and will decide to send out a techician, and after whatever this techician does doesn't fix the problem, he will say it's most likely a problem on Verizon's end. Going in circles.
Anyway, protecyon, what are your real world download speed from sites like Microsoft, Nvidia, ATI, etc? I'm just curious. |
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protecyon
join:2004-09-14
Needham, MA
| said by JohnnyY  :Anyway, protecyon, what are your real world download speed from sites like Microsoft, Nvidia, ATI, etc? I'm just curious. Nvidia: 20KB/s
Microsoft: 52KB/s
Fileshack: 50KB/s |
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JohnnyY
Premium
join:2008-10-16
Redlands, CA
1 edit | WOW, very similar to mine. Sadly I've been enjoying this kind of download speed since 10/04.
It's a little bit of a relief though knowing that I'm not the only one. At least you, dentatus, hpfalcon, LUCC, and others seem to have similar problem. But I think I'm the only one from the west coast. |
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JohnnyY
Premium
join:2008-10-16
Redlands, CA
| So jvmorris, till now you still don't know what Verizon did to fix your problem, right? It may not help at all but surely would be nice to know what they actually did. Anyway, anyone who got his/her problem fixed please share it here.
And as for my third trouble ticket from last night, I'm supposed to be getting a call from the network techician today but still no one call yet. I doubt anyone will which means I'll have to call in again tomorrow. |
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protecyon
join:2004-09-14
Needham, MA
| I called up tech support, and when talking on the phone with them they said they would have the network specialists run some tests. As a result of the tests my router lost connection. After I restarted the router the problem was fixed. I don't know what they did, but it fixed the problem.
I know that there definitely was nothing wrong with the router, because when the tech who replaced the ONT tested the connection he did it straight through the ONT thus bypassing my router.
Anyway, I'm happy that my 20/5 service is back to normal. |
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