Your speed test is showing the same slow speeds that other people have been getting around this site. Can you give us the first digit if your IP address like 172.***.***.***?
Here's first few lines from trace route that was missing.
1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1] 2 2 ms 1 ms 1 ms 96.231.199.1 3 3 ms 3 ms 2 ms G11-1-661.LCR-06.WASHDC.verizon-gni.net [130.81. 104.180] 4 3 ms 3 ms 3 ms P15-3.LCR-01.PTLDOR.verizon-gni.net [130.81.28.1 46]
