| Comcast customer satisfaction at all time low - J.D. Power a recently published survey by J.D. Power & Associates shows that Comcast customer satisfaction is ranked at all all time low among its 9 biggest competitiors, including dead last in the northeast.
»news.ecoustics.com/bbs/messages/···826.html |
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 sansri88digital is herePremium
join:2005-12-17
New York, NY
kudos:1 | Well of course! Their service sucks in New Jersey! |
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| they suck everywhere. I just got off the phone with Comcast CSR because CNN HD keeps pixelating and the problem is still occurring. |
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rody_44Premium
join:2004-02-20
Quakertown, PA | you mean they wouldnt wave the magic wan over the phone and make the pixilation go away. how dare they. |
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ak3883
join:2005-08-20
Portsmouth, RI | reply to TomCat4680
Perhaps if they got a billing system that didn't screw up changes of service... every time I change service they manage to screw it up somehow. Plus I think they charge installs two times on purpose, many people simply don't read their bill and just pay it. More than once they have charged me twice for a change of service when a truck roll is required, and they do not hesitate at all to remove the 2nd duplicate charge, saying it was a "mistake". Uh huh. Sure it was.
IMO it's not the CSR on the phone's fault my area is so far behind in HD channels, they screwed up my bill, etc so personally I feel I don't need to raise my voice and get all angry at them. I'll even tell them I'm not happy but that I understand it is not their fault personally. |
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rob316
join:2005-10-17
Carteret, NJ | reply to sansri88
I agree Sansri Comcast in our area is the worst. |
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Fewer linear channels than satellite or FiOS, monopoly corporate attitude, equipment that breaks frequently. Throw in the fact that they're raising prices during a time when people are suffering and you get a bad opinion of a company.
Comcast embodies what people hate about corporate America - poor service and price gouging. |
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 wolves01Premium
join:2002-11-21
Crystal Lake, IL | reply to TomCat4680
Comcast customer service is so bad, that I honestly believe it would improve if they outsourced it to India. It's that bad IMO. |
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 DaveDudeNo Fear
join:1999-09-01
New Jersey
kudos:1
 ·Vonage
·ViaTalk
1 edit | reply to TomCat4680
1. There reps are rude.
2. Cablecards, they cant get them to work in under 6 tries
3. Pixelation.
4. Attitude of employees, how dare you ask for something.
i could go on for hours, but comcast doesnt care.
--
“Say no to fear. Don’t let anxiety crush your life. Live life free and unfettered.”
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I finally talked my landlord into letting me put up a DirecTV dish. Good bye forever, evil price gouging no quality corporation! Hello 130 HD channels and the latest technology! |
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rob316
join:2005-10-17
Carteret, NJ | TomCat welcome to the wonderful world of Direct TV you won't regret the switch. I love to hear Comcast customers switching to D TV, I get a warm fuzzy feeling in my heart. |
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| Yeah I'm getting Choice Xtra HD DVR Plus with Sports Pack. and free HBO, Starz and Showtime for 3 months! I can't wait! |
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rob316
join:2005-10-17
Carteret, NJ | I have the same package it is great enjoy the wonder of True HD not COMPRESSIONCAST. It is truely wonderful to watch almost every single channel in HD. |
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1 edit | Well therye still 1080i and not 1080p but thats not DTV's fault I guess. Apparently no provider or broadcaster has linear channels in 1080p yet and its my understanding they won't for a few more years. Correct me if I'm wrong though. |
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rob316
join:2005-10-17
Carteret, NJ | No station Broadcasts in 1080P, and they won't for a long time. These stations just upgraded their equiptment to 720p/1080i. |
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