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<title>Topic &#x27;Re: What a shame&#x27; in forum &#x27;&#x27; - dslreports.com</title>
<link>http://www.dslreports.com/forum/Re-What-a-shame-20930505</link>
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<pubDate>Fri, 10 Feb 2012 17:12:27 EDT</pubDate>
<lastBuildDate>Fri, 10 Feb 2012 17:12:27 EDT</lastBuildDate>

<item>
<title>Re: What a shame</title>
<link>http://www.dslreports.com/forum/Re-What-a-shame-21304022</link>
<description><![CDATA[madrhino posted :   What a disgrace that this is STILL going on. It's past the point where  it can be considered anything but company policy to treat their customers like this.<br><br> What a horrible company and experience verizon is.<br><br> The TRUEST shame is that it's been going on for so long  and no attempt has been made to fix what is clearly a widespread and ongoing issue.<br><br>   It's pretty darn scary when you think about it.They clearly don't care what the public thinks of them.<br><br>   <br><small>--<br>Get Verizon FIOS,The Anti-DIOS</small>]]></description>
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<pubDate>Tue, 21 Oct 2008 17:08:45 EDT</pubDate>
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<item>
<title>Re: What a shame</title>
<link>http://www.dslreports.com/forum/Re-What-a-shame-20930844</link>
<description><![CDATA[Dogfather posted : The problem is different departments handle different things.  You got one group that "build" the account, then you have a different one provisioning whatever, and then billing.  And even in HSI, the DSL guys are different that the FiOS guys. The problem isn't the "people' it's the overly divided up computer system and the people can't seem to get around these technical issues.  It gets "escalated" every month after a long run around and after explaining what is going on every month they swear every month it's fixed but it never is.<br><br>The technical aspect of the service itself are fine.  Speeds are good, latency is good.  It's just billing because of the problems with how the account was initially set up.  And those initial mistakes apparently can't be undone and according to one frank agent can only been easily fixed by canceling all services at the address and "rebuilding" the account which would take a week or more (to fully cancel and get those cancellation work orders cleared out).]]></description>
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<pubDate>Sun, 10 Aug 2008 21:32:01 EDT</pubDate>
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<item>
<title>What a shame</title>
<link>http://www.dslreports.com/forum/What-a-shame-20930505</link>
<description><![CDATA[supertech315 posted : I cant believe no one wants to fix it for good . tell em u want the email for a supervisor on the billing dep. and just email him/her if problem repeats . that's what i would do]]></description>
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<pubDate>Sun, 10 Aug 2008 20:18:03 EDT</pubDate>
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