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 ChucklesPremium
join:2006-03-04
Saint Paul, MN | Good! Working for Comcast I don't see a tad of what anyone above front line employees do except talk about weekends, bullshit and dress nice. We don't need managers, admin, blah blah blah, people dictating customer first... We need smart people answering the phones who can solve a problem on the first call! | | |
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Re: Good! said by Chuckles:Working for Comcast I don't see a tad of what anyone above front line employees do except talk about weekends, bullshit and dress nice. We don't need managers, admin, blah blah blah, people dictating customer first... We need smart people answering the phones who can solve a problem on the first call! Honestly, like a lot of jobs, I can see how there is a group of people who are above the front line employees that the fact you can't see what they do is a good thing. Think about the server admins, network engineers, and even the headend techs, whose job it is to maintain the network and keep everything working smoothly.
The fact that they can do their job and keep any problems or issues transparent to the customer is amazing (ever had a fiber line get knicked by a hunter's stray bullet?). On top of the daily maintenance, I'd assume it's also those guys who are the ones who make room on the network to get us those new features we like to see like DOCSIS3, Tru2Way, More HD channels, etc.
Obviously, smart people on the phones is something that is desperately needed, but what are a bunch of smart people on the phone going to do when you have a major fiber break out in west bumblefuck? or have a laser go out at a remote hub site? | |
ChucklesPremium
join:2006-03-04
Saint Paul, MN | Well of course I don't mean all people above frontline employees. A lot of them don't do squat. It's like unnecessary changes are always made just so they look busy. My favorite is when a supervisor tells me "I just work here." when I ask a question. I think I'll just start telling customers that. ANY time you go into HR they're just standing around chatting and don't even acknowledge you entered the office. DOWNSIZE these 'tards Comcast! | |
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