 RobIn Deo speramus, God Bless the USAPremium
join:2001-08-25
Kendall, FL
kudos:2
1 edit | IMO, more job cuts are needed.. IMO, Comcast should cut more jobs than 300 from their division and regional management line. Most of them have no clue what the hell they are doing there. It's their ignorance on issues that gets passed down to the frontline workers that causes Comcast to have such poor ratings.
A big issue at Comcast is that everything is so micromanaged that the left and the right hand have no clue what is going on. Add to the fact that frontline workers are restricted to so many things, than more than half of the time, are unable to resolve customer problems over the phone because another department has to handle it.
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