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Forums » Up and Running » Security » Security » Can't connect to airfrance.com but everybody else can
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LaZZZy_bOi

join:2005-01-18
Brooklyn, NY

Can't connect to airfrance.com but everybody else can

I been encouraged by a member to post here...I'm using IE7 on WinXP Pro and I have to get to www.airfrance.com/us to get some claim forms and I just can't connect to the site. Air France says it works. So what's up? Can anyone check this out for me? Or is it something I'm doing wrong? I run Zone Alarm and Popupcop and had them turned off and then I tried Firefox and still can't get on there.
permalink · 2008-10-22 09:57:01 · Reply to this

amysheehan
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join:1999-12-21
Huntington Beach, CA
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Re: Can't connect to airfrance.com but everybody else can

Try: »www.airfrance.us/cgi-bin/AF/US/e···fndgig.0

That's where I was redirected.
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permalink · 2008-10-22 09:59:25 · Reply to this
LaZZZy_bOi

join:2005-01-18
Brooklyn, NY		 Nope don't work either.
permalink · 2008-10-22 10:00:39 · Reply to this

amysheehan
Premium,VIP,MVM
join:1999-12-21
Huntington Beach, CA

Re: Can't connect to airfrance.com but everybody else can

Try that link in IE and temporarily allow popups.
Thats what I had to do.
Just to clarify - what claim forms are you needing?
permalink · 2008-10-22 10:49:59 · Reply to this
LaZZZy_bOi

join:2005-01-18
Brooklyn, NY

Re: Can't connect to airfrance.com but everybody else can

said by amysheehan See Profile :

Try that link in IE and temporarily allow popups.
Thats what I had to do.
Just to clarify - what claim forms are you needing?

Well that link didn't work either and dunno what forms, I need to read excactly what to do since Air France damaged the s**** out of my luggages! So I need something for that.
permalink · 2008-10-22 10:51:53 · Print · Reply to this

Rhaps
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join:2001-02-23
New York, NY
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Re: Can't connect to airfrance.com but everybody else can

Taken from the AF site:
Damaged Baggage

If you find that your baggage is damaged upon arrival in USA:

Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you.

Once this report has been drawn up, contact the Baggage Service Department at the following address:

Air France Baggage Service
P.O. Box 459000
Sunrise, FL 33345-9000
Fax: (954) 835-2322

- If your baggage is damaged upon arrival in a country other than USA
Report this immediately to the Air France Baggage Service Department at the airport where you land.
A Damage Property Report (DPR) will be created and a file number given to you.
The local Baggage Service will explain the procedure to follow in order to carry out any repairs.

- If you discover that your baggage is damaged once you have left the airport

Submit a claim within 7 days of the date you received your baggage, attaching the originals of the following documents:
- ticket receipt,
- boarding passes
- baggage label(s)
- the Damage Property Report (DPR) created at the destination airport,
- expenditure documents.

Send this claim to the Air France Baggage Service at:
Air France Baggage Service
P.O. Box 459000
Sunrise, FL 33345-9000
Fax: (954) 835-2322
--
"If at first the idea is not absurd, then there is no hope for it" Albert Einstein.
permalink · 2008-10-22 11:08:13 · Print · Reply to this

amysheehan
Premium,VIP,MVM
join:1999-12-21
Huntington Beach, CA
·RoadRunner Cable

 The airfrance.com website is hopeless.
The airfrance.us website isn't much better.

Is there a number listed on your ticket envelope for the closest AirFrance airport location?

Try calling them and having the forms faxed or delivered to you if they can't get this info submitted online.

Sorry I couldn't help more. Their website[s] are a mess.

-amy-

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DSLR Phishtracker
permalink · 2008-10-22 11:08:35 · Print · Reply to this
LaZZZy_bOi

join:2005-01-18
Brooklyn, NY		 A member here told me to use a proxy site and that worked although some features on the site are limited, so dunno what this is.
permalink · 2008-10-22 10:48:05 · Reply to this

lilhurricane
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3 edits		 Damaged baggage

Edit: Rhaps See Profile has the info above

*see if the non - https addy works

»www.af-klm.com/passage/ecomplain···ance.com
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permalink · 2008-10-22 11:10:18 · Print · Reply to this
LaZZZy_bOi

join:2005-01-18
Brooklyn, NY		 Their whole airline sucks, I have a feeling I won't see a dime from them since I don't have all the stuff they want to get paid for the damage. But I used that claim form from lilhurricane (thanks btw) and will see what happens from then.
permalink · 2008-10-22 11:46:56 · Reply to this

Rhaps
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New York, NY
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Re: Can't connect to airfrance.com but everybody else can

I had once a luggage problem with Air France. The handle was broken and since it couldn't be repaired they offered to replace the luggage.
They gave me a store to go to in the city where I lived and I was able to choose a replacement suitcase that was worth double my original one.
If you have the flight ticket, boarding pass and luggage tag, you shouldn't have any problem.
--
"If at first the idea is not absurd, then there is no hope for it" Albert Einstein.
permalink · 2008-10-22 14:02:52 · Reply to this
LaZZZy_bOi

join:2005-01-18
Brooklyn, NY

Re: Can't connect to airfrance.com but everybody else can

said by Rhaps See Profile :

I had once a luggage problem with Air France. The handle was broken and since it couldn't be repaired they offered to replace the luggage.
They gave me a store to go to in the city where I lived and I was able to choose a replacement suitcase that was worth double my original one.
If you have the flight ticket, boarding pass and luggage tag, you shouldn't have any problem.
Well I don't have any of that and I threw the luggages out so what I'm doing is trying to get a letter from air france that they won't do anything and I can take it up with expedia and try there.
permalink · 2008-10-22 14:26:26 · Print · Reply to this

lilhurricane
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Re: Can't connect to airfrance.com but everybody else can

Good luck
permalink · 2008-10-22 14:32:32 · Reply to this
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