 RhapsPremium
join:2001-02-23
New York, NY | Taken from the AF site:
Damaged Baggage
If you find that your baggage is damaged upon arrival in USA:
Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you.
Once this report has been drawn up, contact the Baggage Service Department at the following address:
Air France Baggage Service
P.O. Box 459000
Sunrise, FL 33345-9000
Fax: (954) 835-2322
- If your baggage is damaged upon arrival in a country other than USA
Report this immediately to the Air France Baggage Service Department at the airport where you land.
A Damage Property Report (DPR) will be created and a file number given to you.
The local Baggage Service will explain the procedure to follow in order to carry out any repairs.
- If you discover that your baggage is damaged once you have left the airport
Submit a claim within 7 days of the date you received your baggage, attaching the originals of the following documents:
- ticket receipt,
- boarding passes
- baggage label(s)
- the Damage Property Report (DPR) created at the destination airport,
- expenditure documents.
Send this claim to the Air France Baggage Service at:
Air France Baggage Service
P.O. Box 459000
Sunrise, FL 33345-9000
Fax: (954) 835-2322
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"If at first the idea is not absurd, then there is no hope for it" Albert Einstein. |
 amysheehanPremium,VIP,MVM
join:1999-12-21
Huntington Beach, CA
kudos:9
 ·RoadRunner Cable
| reply to LaZZZy_bOi
The airfrance.com website is hopeless.
The airfrance.us website isn't much better.
Is there a number listed on your ticket envelope for the closest AirFrance airport location?
Try calling them and having the forms faxed or delivered to you if they can't get this info submitted online.
Sorry I couldn't help more. Their website[s] are a mess.
-amy-
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