said by plumerya :

Note: i had to translate it from french to english using google.

Disclaimer
Position now available at the office of Montreal:
Systems analyst in office support for our Information Technology (IT)

Functional description:

There is an immediate opening for a systems analyst in office support level for our IT department office in Montreal. Working closely with the Helpdesk, the person will assist staff in the office and will also travel occasionally in other offices in the region of Quebec. The responsibilities of this position include, but are not limited to:

• Conduct on-site diagnostic tests to order to solve the problems of users and recommend and implement corrective measures;
• Respond to requests promptly and efficiently;
• Providing general advice, both to users and staff of the department, and ensure, if necessary, liaison with third parties for support and purchase of equipment;
• Install, configure, update, test, maintain, monitor and diagnose problems (software and / or equipment) computer workstations so that users can be fully operational;
• To monitor, manage and respond to alerts relating to reserve systems, ensure a rotation of tapes and retrieve files as needed;
• Participate, according to a principle of rotation within the department, meetings Helpdesk;
• Assist in monitoring the fleet of laptops belonging to the company (updates and reformatting);
• Develop and maintain an inventory of desktops and laptops as well as all related equipment associated with them;
• Document accurately all cases of failure and malfunction of equipment and repairs, installations, withdrawals or travel;
• Provide assistance to senior specialists of the department on certain projects to maintain and / or improve the services available.

Requirements
Qualifications and skills:

• Degree college or university in computer science or equivalent;
• Have five (5) years of experience in office support would be highly desirable;
• Bilingualism essential;
• Technical skills to good days and expertise of Microsoft Office software;
• A focus on customer satisfaction;
• Ability to work collaboratively in an environment emphasizing teamwork while adhering to standards of business;
• Ability to solve problems, combined with a great eye for detail;
• Respect and reliability in terms of confidentiality;
• Experience to intervene and solve problems related to hardware / equipment;
• Strong communication skills, organization and time management;
• Ability to work in both team and independently;
• Willingness to work outside normal hours, when required;
• Valid driver's license.