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justinicm
join:2008-07-10
Ottawa, ON
edit:
October 24th, @10:56AM
| Help me understand what's going on
Please note, this problem is already being dealt with and I have a thread going in the direct forum. I just want to know what could be the possible reasons for my troubles.
Ok, here's my situation:
I was browsing the web on Tuesday evening and my internet just stopped working.
My setup: ST516 modem in bridge mode, WRT54GL with MLPPP single link on.
So I looked at my modem and the dsl and internet lights were both on (which makes sense because it's in bridge mode right?)
I called support and they said that sync seemed fine so they were opening a ticket with Bell.
From what I understand bell/Teksavvy sees a "User disconnected"
So in the mean time I've tried:
Plugging in directly to the modem rather than through the WRT54GL.
- in Windows with the modem in bridge mode and trying a PPPoE session with XP. No luck (error 678)
- in Windows with the modem in bridge mode and a PPPoE session connecting to test@test. No luck (error 678)
- Setting the modem to use PPPoE rather than bridge mode. No luck, can't connect.
I've lost count of the times I've unplugged everything for more than 15 minutes, plugged back in and tried again.
I checked all the connections to make sure nothing was loose.
Please note that I had changed nothing in my set up when this problem started. It had been working without flaw for almost a month.
Anyway on the techsupport front Bell closed my first ticket because it said that sync was fine. Another one was opened and with this ticket I actually spoke with Bell they said they ran 3 tests and everything seems fine on their end and they think it's a problem with my modem. I said that I doubt it because on my end everything seems to be working fine. Also of note at this point is that this exact same thing happened about a month ago! (I've been with TSI since the beginning of September.) Everything was exactly the same on my end as it is now and it took two tickets for it to get fixed. I never found out what the problem was. So I told this to the Bell guy and he said he'd pass it on to the tech people and that if I didn't have working internet by 9 that night (last night) then it was problem a modem problem on my end.
As of now, no internet.
So I have a few questions.
What could be causing my lack of internet?
Is it likely that it's my modem? I've only had it for two months with no problems. I can log in and change the settings no problem. All the lights seem to work and I still encounter the problem whether I set it to bridge mode or PPPoE. On top of that, from my point of view, this exact situation happened about a month ago!
The only place in town (Ottawa) that I've found that sells dsl modems has a restocking fee for returns. I was thinking of buying another modem just to test and return it if it didn't help but I don't want to lose money doing so.
I'm going crazy here having no idea what's going on. Plus my girlfriend is getting increasingly irritated and saying that she wants to switch to cable. I want to stay with Teksavvy but I can't convince her it's better when we keep losing our internet for no (apparent) reason. | |
TSI Mike
TSI Mike
Premium
join:2007-10-09
Chatham, ON
| Do you have a neighbour or friend's modem we can borrow for a few minutes to test? That way, at the very least, we can eliminate the modem as a possibility.
I found your ticket in the direct forum, and it looks like we're seeing two-way traffic on the line, which isn't usually the case when it's a timeout issue on the Bell side. In this case, I'd have to agree with testing a different modem, if only to be able to say that it's not the modem.
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TSI Mike - TekSavvy Solutions Inc.
Authorized TSI employee (»TekSavvy FAQ »Official support in the forum) | |
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