jaw2012
join:2008-08-01
019405
| Downgrading HD DVR 7216 to 6416?
I am having a major issue with my 7216 "channel unavailable" BSoD. I am thinking about asking for a 6416 since most reports are that the black "channel unavailable" issue is only found on the new 7216. I know their trying to phase out the 6416 so I'm not sure if I can actually even attain one.
Verizon says this is due Samsung's faulty HDMI input. Who knows when this will actually get fixed by either Verizon or Samsung. And no, I don't consider using component a solution.
What do you guys think?
Thanks guys! |
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CMO
join:2008-10-21
Beaverton, OR | I switched from HDMI to component on my 7216 and I still get the same issue with channels "currently unavailable". Unplugging and replugging in is the only cure as tech support has not figured out a solution for me. |
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matcarl
join:2007-03-09
Franklin Square, NY
1 edit | reply to jaw2012
Channel Unavailable usually means a signal problem, call a tech and have them look at it. |
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jsrore
@verizon.net
| reply to jaw2012
I have had the same problem...i had a 7216 i went through 3 units same problem they have checked EVERYTHING finally the installers and tech admitted that they are having MAJOR problems with the 7216 they gave me a 6416 its been 3 weeks of no issues...only had the service for 3 months and finally they got it right....
good luck |
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CMO
join:2008-10-21
Beaverton, OR | reply to matcarl
All the techs will do for me is a reset and refresh. What's the magic word to get someone to come out and take a look at things. |
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matcarl
join:2007-03-09
Franklin Square, NY | Do what the poster above you wrote, if they can't find any signal problems then they have to give you another box, keep calling, don't put up with it. |
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jaw2012
join:2008-08-01
019405 | reply to jaw2012
So basically ALL Verizon's HD DVR boxes are faulty. 6416 users want the 7216 and the 7216 users want the 6416! UNBELIEVABLE.
Who deserves the most blame....Verizon? Motorola? |
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SparkChaser
BURY BECK
Premium
join:2000-06-06
Downingtown, PA
1 edit | reply to jaw2012
 NOoooooooo!
I'm waiting to get a 7216
I don't want to hear about problems  |
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lets456
join:2008-01-21
Hainesport, NJ
| said by SparkChaser  ::D NOoooooooo! I'm waiting to get a 7216 I don't want to hear about problems Then don't look at your 401K
This thread convinced me to hold off on the 7XXX series box. I'll wait. |
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CMO
join:2008-10-21
Beaverton, OR
| reply to jaw2012
I just spoke to an install tech that came out to the house on a different issue. He said that Verizon is aware of the problem and that while it IS a problem with only the 7216, there is nothing that can be done at this time other than unplugging the box and plugging it back in. Now if only I can get a fix for the message "Unable to locate DVR hub" on my 6200, I would be happy. |
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jaw2012
join:2008-08-01
019405 | reply to jaw2012
Are there any users that are having this same BSoD issue "currently unavailable" on TV's other than Samsung? If that's true then Verizon's claim that it's Samsung's fault is baloney. |
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CMO
join:2008-10-21
Beaverton, OR | My TV is a Toshiba RPHDTV. |
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lets456
join:2008-01-21
Hainesport, NJ
| said by CMO :My TV is a Toshiba RPHDTV. Component or HDMI? If it's component then it's not a handshake issue it's the box or F/W!!!!! |
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CMO
join:2008-10-21
Beaverton, OR
1 edit | said by lets456 :said by CMO :My TV is a Toshiba RPHDTV. Component or HDMI? If it's component then it's not a handshake issue it's the box or F/W!!!!! Component. I switched to component last week and had this issue pop up yesterday. The installer also confirmed it is not and HDMI/Component issue. He said it had to do with the way the 7216 processes the signal coming from Verizon. |
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lets456
join:2008-01-21
Hainesport, NJ | That tells me it's the STB or signal....this "Samsung" BS is becoming their "staple" excuse for every HDMI issue and it's getting old! |
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SparkChaser
BURY BECK
Premium
join:2000-06-06
Downingtown, PA
 ·Verizon FIOS
 ·Comcast
| reply to lets456
said by lets456 :Then don't look at your 401K My 401K is fine, isn't it?  Oh No!!!
If I do manage to get a 7XXX box. I'll do I a test and return the worst of the lot. That should give the billing department something to work on 
--
"Facts do not cease to exist because they are ignored." - Aldous Huxley
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CMO
join:2008-10-21
Beaverton, OR
| The only thing is that at least on my end, the "currently unavailable" message is not a constant thing. If I do the unplug/plug routine, it will work for about 2-3 days before having to redo it. So you may not see the result until later. |
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jaw2012
join:2008-08-01
019405 | reply to jaw2012
Is the fact that a STB reset fixes the issue for a couple days indicate that it's the STB or a signal issue? I mean the "Samsung" never gets reset yet the issue goes away for awhile. Does this make sense? |
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jaw2012
join:2008-08-01
019405
| reply to CMO
said by CMO :The only thing is that at least on my end, the "currently unavailable" message is not a constant thing. If I do the unplug/plug routine, it will work for about 2-3 days before having to redo it. So you may not see the result until later. Exactly....and when it starts to happen again it snowballs and happens more and more often. |
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CMO
join:2008-10-21
Beaverton, OR
| reply to jaw2012
said by jaw2012 :Is the fact that a STB reset fixes the issue for a couple days indicate that it's the STB or a signal issue? I mean the "Samsung" never gets reset yet the issue goes away for awhile. Does this make sense? No it doesn't. I submitted my question to the direct forum and either they get a lot of requests for that issue, or they ignored it. |
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