dslreports logo
 
    All Forums Hot Topics Gallery
spc
uniqs
32
JohnnyY
Premium Member
join:2008-10-16
Redlands, CA

2 edits

JohnnyY to ProFiOSDude

Premium Member

to ProFiOSDude

Re: This is nuts-FIOS Internet is sloooooooow

said by ProFiOSDude:

Call the FSC and ask to see if your data connection was recently changed over to GIG-E. They may need to contact their Tier II to verify. If the changeover time frame is somewhat coincidental to when you started getting slow speeds, they may need to reboot their edge router in the middle of the night.

PFD
ProFIOSDude, do you work for Verizon or do you just know a lot about networking?

I mentioned your suggestion to the tech support on 10/21 and she totally ignored me and asked me to skip the router and connect my box to the ONT directly. That didn't help. So she said the ONT might need to be replaced which I was told by other tech supports that it was fine.

So on 10/22 I called again, this time I was put on hold for like 10 minutes or so while the network specialist was checking my line again. While waiting, I asked the middle man to find out if my data connection was recently changed over to the gigabit ethernet, he confirmed it was changed on 9/30. I told him I couldn't pinpoint the exact date but my problem did started around 10/01 or so but waited to call Verizon until the 4th and then I told him to tell the specialist what ProFIOSDude had suggested. THEN the specialist just asked me to wait 24 to 48 hours and if it's still not fixed, call them again. Well, guess what? The next morning (10/23), I checked my download speed and it's back to normal.

This is unbelieveable. Verizon couldn't figure out what my problem was for three weeks and it was fixed only because I mentioned to them a solution provided by ProFIOSDude.

But please people, don't start flooding Verizon with calls asking them to do a reboot just because you're downloading at 18Mbps instead of 20Mbps. This is for extreme cases similar to mine and may or may not be the solution.

jvmorris
I Am The Man Who Was Not There.
MVM
join:2001-04-03
Reston, VA

jvmorris

MVM

According to Forrest Gump, stuff happens.

panda0
Visualize Whirled Peas
join:2000-01-08
Largo, FL

panda0 to JohnnyY

Member

to JohnnyY
If what ProFIOSDude suggested is what actually corrected the issue, then it might have been the buffers on the card(s) needed to be flushed.

Flushing is a good thing at times.