Embarq_Joey
VIP
join:2008-09-22
|  FYI: Embarq Extended Reach DSL
Extended Reach DSL is not offered through our regular customer service line. Customers that received a letter have a dedicated number they can call to request Extended Reach DSL.
If you have any questions regarding Extended Reach DSL, please send me an IM and I will answer accordingly.
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Joey H.
Embarq Reach Out
embarq_joey@embarq.com
Voice | Data | Internet | Wireless | Entertainment | |
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 robl27
Premium
join:2008-07-16
Mary Esther, FL
 ·Cox HSI
 ·Vonage
1 edit | Re: FYI: Embarq Extended Reach DSL I got a letter saying you did "UPGRADES" and went to my account and found out we can get 10 meg DSL (which i may do if cox raises their price)
is that what this is?
i'm glad your doing upgrades in the FWB area as Cox's 20/2 plan is $60.00 a month now.
also, how does the FWB routing go? does it still go from Orlando/Atlanta/Net or did you guys fix that?
-Rob
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»www.cband.info A great way to pass the time! Interactive (IRC) radio you won't find elsewhere!
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 | iansltx
join:2007-02-19
Golden, CO | Re: FYI: Embarq Extended Reach DSL Extended reach is 768k only. If you can get 10M, you're out of a CO or RT, with regularl ADSL/2+ service. | |
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| | robl27
Premium
join:2008-07-16
Mary Esther, FL | Re: FYI: Embarq Extended Reach DSL i'm in FL and it says i qualify for 10 meg service.
-Rob | |
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| | | Syncognition
join:2008-01-12
Winter Park, FL
| Re: FYI: Embarq Extended Reach DSL Then you are probably not extended reach (judging by the price you likely are not). It is more likely a remote was put in nearby, which would also explain why you can get 10M when you previously could get nothing. As far as I am aware, the extended reach program letters actually say "extended reach dsl" is being offered to the area. | |
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Hunter90
@earthlink.net
1 edit | Re: FYI: Embarq Extended Reach DSL My parents got the extended reach DSL information in the mail but didn't open it up until yesterday November 13th. We missed the deadline on the 8th, but I was wanting to know when it will be offered again?
Please E-mail me at SirJas90 [AT] aol.com
Thank you | |
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HR
@sbc.com | I called to place my order for extended reach as soon as I opened the letter, but they said they could not make my order due until Jan 12th. Why such a wait? If it isn't available until after the first of the year, why send out the letters now? | |
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bedpanbrian
@providence.org
| I live in an area where Embarq offers DSL to all the communities that surround me, yet offer NOTHING to people in my direct area.
I have made many phone calls to Embarq to ask them about DSL only to be given a different answer every time. This has been going on for a year and a half now, and when I call and ask about DSL becoming available I've received answers from "one month" to "never".
If you ask me, Embarq is digging themselves in a hole. The ONLY reason I've kept my land line is with the hopes that they will offere DSL. At this point I cannot get an answer as to if they will EVER offer DSL in my area.
So I'm going to kill my land line and go with my cell phone only. Seeing as how the phone company is becoming obsolete with regards to telephone service (when I can get unlimited calling plans with no long distance and roaming, internet, data, texting etc... via cell phone) I cannot believe that they are not working faster to provide high speed internet to more people.
My only option is to get dail up, or go with satillite internet. Neither of which I'm happy about.
As far as I'm concerned Embarq sucks and I hope it dies a slow painfull death, I'm tired of waiting and not even being able to get a straight answer. | |
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bedpanbrian
@gorge.net
| Re: FYI: Embarq Extended Reach DSL said by Hazy Arc  :said by bedpanbrian :
As far as I'm concerned Embarq sucks and I hope it dies a slow painfull death, I'm tired of waiting and not even being able to get a straight answer.
You are not in range of DSL...how much more of a straight answer do you need? It is humorous that you folks speak quite harshly about Embarq, but the fact of the matter is, you would be falling all over yourself to sign up if they were to bring DSL out to your remote areas.  As a matter of fact, I am in range of DSL, Embarq simply has not upgraded the equipment needed. Am I in a rural area - yes, but I'm a lot closer to the CO than many of the surrounding communities that have DSL. And you are correct, I would be falling over myself to sign up. Everyone around me screaming for DSL, yet they do nothing to bring it to us. I have a friend who works for them and she tried to get an answer as to when they were going to get it and the answer was "we're doing everything we can". Its simply a case of Embarq dragging their feet. They are starting to lose customers who are going cellular only, since there is no real benefit to keep a land line. Our options are dial up, satellite or Cellular broadband. Once thats done - why keep a land line at all? I think its just poor business, and very poor customer service. | |
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bedpanbrian
@gorge.net
| Re: FYI: Embarq Extended Reach DSL Hazy Arc,
I've never said I was guaranteed DSL. Go back to my original post. My frustration is not only from not having DSL, its also from not being able to get a straight answer from Embarq about it.
I've had several phone calls with Embarq. I simply want to know "When, if ever, do they plan on bringing DSL to my area". If they don't ever plan on doing - fine, just say so. If the CS reps don't have that info - fine, say "I don't have access to that info". The problem is every time I call I get a different answer. I moved a year and half ago (about three miles) from where I did have Embarq DSL, and was perfectly happy with it. When I first moved I was told by Embarq it would be available in one month, and in fact continued to pay for the service for a few months thinking it would become available. Several months later I was told it would be a year, the next time I called I had to argue with the person that it was in fact NOT available where I live (since half the town has it and has had it for years). Then I was told they were currently working on it and it would be "any time now". Then I was told they don't have info on it. Its frustrating to call in to Embarq, talk to someone who is in Kansas City, who has no idea about the area I live in and get a different answer each time. Each time the person acts concerned, apologizes for my concern and lets me know that if and when its available to me, I'll receive a letter. There is a giant regional Embarq office fifteen minutes from where I live - yet its impossible to speak to anyone who knows.
This is what I'm tired of - not knowing. If they plan on 2009, fine, say so. 2010, fine, say so. Never - fine, just tell me. I'm frustrated with not knowing if it will ever be available to me.
So please, don't make it seem like I'm crying and whining because I feel I'm owed something by Embarq - I know they owe me nothing. I understand about the cost versus benefit of upgrading equipment. I understand they have the right to forgo DSL in any area they want. I simply have said its poor customer service to not let us (current customers) know if they will ever be offering expanded services that we are desperate for. In the day and age when the old land lines are in fact becoming obsolete, DSL is one thing that can keep them from losing customers. So to have their agents give out differing information to everyone that calls (think I'm the only one around here who has called? Think I'm the only one who's frustrated? Very wrong.) every time, is poor customer service. THIS is the source of my frustration. I'm willing to accept whatever the answer is - assuming they would give a straight answer and stick to it. But it seems as if nobody has any idea, but nobody is willing to admit that and say so. Instead we get the run around. | |
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DSL anywhere
@embarqhsd.net
| Re: FYI: Embarq Extended Reach DSL The CSR's do not necessarily have that information therefore they come up with an answer that THEY think will pacify you.
All Embarq employees are being told that they're rolling out DSL to cover XX percentage of an area. Sales people get all hyped up and have even gone so far as to call customers.
I know of a few instances where they scheduled and put a DSL shelf into a switch but the fiber transport (another department) was delayed by months. The local techs were told they were going to turn up the DSLAM on such and such date, but it came and went and no one could answer the question until one day somebody says "did they fix the bandwidth problem on that fiber?"
Yes, its a "Hello right hand this is the left hand" issue and with the corporate office doing forced reduction in all the different areas sometimes the "goto person" is no longer there (I've sent 8 emails and left 8 voice messages to a state engineer that I need info from, to find out just a couple of days ago that he'd been laid off three weeks ago).
Anyway, it boils down to the CSR looks at the screen and if your MEDR says 00000 then you can't get DSL, even if you lived directly across the street from a DSLAM and a tech banged on your door and told you he just hooked up the first DSL and for you to call. Why, because they're not local, have no idea of the area you're in and rely 100% on that computer screen to give them info. Anything else that CSR is baffling you with BS | |
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what the hell
@embarqhsd.net
| I thought this thread was about the new extended reach DSL that adds about 8K more feet to the max distance from the DSLAM.
Instead it looks like a hijacked thread on bitching that you can't get DSL.
Let's please get this thread back on track and create a new thread about how the CSRs cannot tell you anthing
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Knoxville
join:2007-11-17
Knox, IN | I found out by word of mouth from a a Neighbor down the road. about 3/4 of a mile down the road. I just want to Say thank you Embarq! Your 5 Meg is great after having to live on satellite internet since moving out of the city 4 years ago. | |
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bedpanbrian
@providence.org
| Yes, I admitt it did somewhat get hijacked. I do apologize for that and take accountability for it. It is just frustrating to not be able to get answers when more and more they are getting people broadband and I live in one little pocket that seems to be left for dead. So, I do apologize for hijacking the thread.  | |
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| robl27
Premium
join:2008-07-16
Mary Esther, FL | Re: FYI: Embarq Extended Reach DSL what will happen when century tell merges? will embarq becomes centurytel? | |
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MAMA
@mn.us
| I am extremely frustrated with Embarq! On 10/30/08 I schedule an Extended Reach install date of 11/28/08. I confirmed this on 11/26/08. When no one arrived on the 28th I called in and eventually got back to the original
specialist involved in the scheduling. She guaranteed she would call me back on 12/01/08 to explain why the service is no longer available. It took until today for me to talk directly with her - she happened to answer her phone after I had left several voice mails that she did not return. The bottom line is that the technician decided there were no more lines in our area and he emailed someone who was supposed to notify me that they were not coming out. So if you are scheduled to receive Extended Outreach do not count on it until they actually show up and do the install and most certainly do not anticipate that it is going to occur and buy a router or new computer or the like! | |
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Embarq_Joey
VIP
join:2008-09-22 | Re: FYI: Embarq Extended Reach DSL Mama,
Send me your phone number via IM and let me investigate this for you.
Joey | |
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AspersPen
@sgasd.org
| Was scheduled for Embarq Extended reach service install yesterday 12-17-08 between the hours of 10am and 2pm. At 2:10 when no one arrived I called the number from the extended reach flyer. The response, "we're sorry no one called to cancel the appointment. Some parts are on back order but we hope to have them next week. Someone will call to confirm when the parts arrive and we can connect service". I was able to wrangle a $29.95 credit on my bill (at least that's what they told me, I'll have to check the bill this month to make sure) since I took a vacation day to wait at home for installation. This is SO frustrating. Earlier in the year I had received notification that the BFRR I had submitted was being acted on and DSL would be available in my area..... later, I find out that Embarq only upgraded a portion of the area and that I would need to get more neighbors from my area to fill out BFRR's and that since Embarq has met it's statutory requirements in PA DSL service won't be available for at least 2 years even if I get the required number of neighbors to submitt BFRR's too. The best part is neighbors less than a mile in either direction of my house have DSL. I'm aware of the distance limitations involved in providing service but why upgrade 3/4 of the customers in my area and leave the rest of us with no advanced services. | |
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Gene G
@msn.com
| Embarq mailed me a notice for me to sign up for DSL. There was a date set for 31 March "08 to install. When that date arrived, nothing happened. No one at Embarq called to say that the installation would not happen. I had to call them. I was told that there had been a mistake and that DSL was not available to my area.
Next, I get a call that I should call them and set up an appointment to install. That was on the 15th of Nov. "08. I called and they set me p with a date of 12 Dec. "08. When no one showed up I called Embarq again and asked what was the reason no one showed up. I was told again that DSL is not available to my area.
In my opinion Embarq is good at offering services and reneging. This is a sorry way to treat customers. And I guarantee that if I am behind on payment, by just one day, they will be after me immediately. All the bad publicity I read on the internet about Embarq is well deserved. | |
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WaitingupforEm
@earthlink.net
| I have recently run the same gambit as a few of the posters. Got the flyer, signed up for the ER DSL, and waited the 2 months for my appt. I had my poor mother stay the "day" after i was assured that Embarq does not schedule in blocks and my 10am appt. would be just that. When I found that they were late, i phoned the listed number and was told that they were running a little late and asked my mom to stay a little longer since I was working. 3 hours later I phoned again to find that the young lady i spoke to that morning, they didn't know if she was there? ever but were sorry if this inconvenienced me. What crap is this? They then gave me a customer status line that put me on hold for 25 minutes. I was then told that the high speed coils were not installed as of yet in my area and noone knows when they will be or why i was not phoned. 2 of my neighbors reported similar difficulties that week and one was told that it would be available in a month. Can't say im holding my breath on this one. Since when is it OK to lie to customers and not phone them to cancel an appointment? Lets just say that options are limited in my area but when given the chance, the bad PR of Embarq will come to my recollection. If the business isn't good enough to keep upgrades coming on time then please keep the advertising budget for the obvious needs of your existing customers. | |
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Jumbojeepman
@embarqhsd.net
| Got my Extended Reach DSL installed yesterday. Quite the surprise, as my appt. was for Jan 27! Woke up and found a box on my front door. Note attached said DSL working at my house, and the box contained the modem. I hooked it into my router, and was up and running within seconds. A bit slow for a couple of hours, but it's flying today.  | |
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AspersPen
@sgasd.org
| Well, I vented when things didn't go my way. Now the follow up. I had an Embarq field tech at my home until 7pm checking the line a few days before the new year, very, very commendable service. The line wasn't picking up the ADSL signal so he told me he would have to check the main office in the morning. By 10am the next day that field tech had a DSL modem in my hand and my service was complete. It's not as fast as the true DSL I had before but it's hands down better than the Satellite service on cost and performance we had before. The service has been running fine for almost two weeks now, no interruptions or needing to restart the modem like I've read on a few other posts. | |
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technodialga9175
@Level3.net
| I am displeased with Embarq's customer service over the fact that my neighbors up the road are going to be getting the Extended Reach DSL around Feb. 27th, while we have to wait until March 26th. We are all within a mile of each other, and I see no reason why we can't get the service within a reasonable time length of late February. Another reason of why I am displeased with Embarq service is why they would initially tell us that we were going to have the service installed on Feb. 16th, and then get a phone call delaying it for a month, even though we signed up for the service around late December. I do believe that we will end up with the service, but waiting an extra month added on to two months of notification is a little much in my opinion. I'm sorry if it just seems as if I am whining, because I feel that I am, but I think that some other people feel the same way as I do. | |
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Embarq_Joey
VIP
join:2008-09-22
| Re: FYI: Embarq Extended Reach DSL Technodial,
Sorry to hear about the issues with your ER DSL install. I'm sure you've read about the delays we've faced from the equipment vendor. If you IM me your number I can investigate and hopefully make sure it's not delayed again.
Thx,
Joey H.
Embarq Customer Outreach
reachout@embarq.com | |
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technodialga9175
@embarqhsd.net | Re: FYI: Embarq Extended Reach DSL Yes, I have heard about the equipment hangups with the vendors. Thanks for the help Joey. | |
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| | td9175
join:2009-02-16
Syracuse, MO
| As it turns out, there was just a slight records error - we had the DSL installed on Feb. 27th as was everyone else in out area. I'm sorry about my previous post - I was just venting to some degree. I am now very pleased with our Extended Reach Service - we end up getting about 480 Kbps and 50 - 60 KB/sec download speeds. | |
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| | | comitatus1
join:2008-10-31 | Re: FYI: Embarq Extended Reach DSL Reboot your modem and see if the speed improves.
Chris | |
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Edom_Joe
@swbell.net
| My neighbor got the service (through you or you helped)I am about 300 feet from his house and I just had phone service installed as it is a new house...but they told me no internet service....I really need it as I run my business through that medium...can you help????? I am in Edom, Texas
joe | |
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rroberts3
join:2009-02-19
Salem, MO
| I had an appointment for today, February 19th from 9am -> 11am. Called my brother, who I had asked to stay home, at 2pm to see if they had been out yet. No truck roll, nothing other than some odd static and clicking on the line (but that seems to be typical lately). Customer service will be recieving a nastygram tomorrow morning, and if that doesn't work, I'll send Joey a PM with the details.
All in all, sounds like someone's aligator mouth overloading their hummingbird deriere.
BTW our signup deadline in Missouri was Jan 10, I recieved the letter Jan 4 or Jan 5. Almost too late. | |
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| rroberts3
join:2009-02-19
Salem, MO
| Re: FYI: Embarq Extended Reach DSL As an update, as of today Embarq has still not installed ERDSL. I called Feb 23, talked to a lady who said they were waiting on a shipment of equipment that didn't arrive on time. Almost a month later, I wonder, did Embarq even ORDER the equipment? Or was it just something she said to make me feel better at the time?
I'll keep waiting, but at this point, I could almost care less. | |
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Embarq_Joey
VIP
join:2008-09-22 | Re: FYI: Embarq Extended Reach DSL There was a major delay with the equipment vendor. If you want me to look into this for you I'll be glad to. Just IM your phone #. Thx.
Joey H.
Embarq Customer Outreach
reachout@embarq.com | |
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dmelling
join:2009-02-26
New Paris, OH
| Just got off the phone checking for Extended Reach in my area and the customer rep. told me that they got slammed in the areas that they offered it, that they are not rolling out any other areas right now. Do you think they are waiting for the Centurytel deal to be finished before rolling out more Extended Reach? | |
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