Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA
 ·Verizon FIOS
2 edits | reply to jmn1207
Re: [northeast] My Jaw Will Drop, My Pulse Will Race....
said by jmn1207  :Moving from Comcast with 16/2 HSI and Powerboost with their highest tier TV package to the 20/5 FiOS service which is bundled with the HD Extreme TV package for $79.99. Paying an additional $30/mo for all of the premium movie and sports channels. Also, they are providing one free HD-DVR for a year. I'm in nearly the same boat as you with my install scheduled for the 21st of November. Only difference is I'm switching from Time Warner and don't subscribe to the additional premium movie and sports channels.
I initially ordered online, set the date for the 21st with an install time between 8AM-Noon. I get a confirmation e-mail from Verizon showing an install window of 8AM-5PM. So already I'm having to correct this multi-billion dollar corporation's mistake. So the guy I speak with is very helpful, but in addition he informs about the $79.99 15/2/Extreme HD package that is mentioned nowhere on the web site. So my order gets updated (still includes the 1 year free DVR, 1st month free on both Internet and TV) and I get a new order number. I'm told about the web site to check the status »www.verizon.net/whatsnext/.
Later that day I go to this site and enter the 7 digit order number the rep gave me. Wait, seven digits? It says right on the site that it should be 9 digits. On the phone for the second time, maybe 10 minutes on hold, I get what sounds like some stoner teenager who informs me that the other rep forgot to give me the first two characters, "0C". I try again and it works.
So I'm glad the install window was wrong because I got into the bundle promo and now have a new install window of 7AM-9AM (the web site only offers install windows of 8AM-Noon, Noon-5PM or 8AM-5PM. One has to call to get 2 hour install windows).
All of this will ultimiately be going into my FiOS review. |
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InterestedInFios
@rr.com
| said by Phil :So the guy I speak with is very helpful, but in addition he informs about the $79.99 15/2/Extreme HD package that is mentioned nowhere on the web site. WOW thats sounds too good to be true.. but didn't Verizon replace 15/2 with 20/5?? I'm really interested in that package. |
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Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA
·Verizon FIOS
| said by InterestedInFios :said by Phil :So the guy I speak with is very helpful, but in addition he informs about the $79.99 15/2/Extreme HD package that is mentioned nowhere on the web site. WOW thats sounds too good to be true.. but didn't Verizon replace 15/2 with 20/5?? I'm really interested in that package. Sorry, it is the 20/5 package. 15/2 is what I have now. |
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