Typical Cogent My office has a 100mbps/$1000 McBandwidth connection and it follows the old addage:
Fast, cheap, reliable: Pick 2 out of 3.
The line is fast and cheap. It's about as reliable as a 1986 Yugo. At least once a week we have a serious issue requiring support to reboot our port on their L3 switch.
Maintenance happens on a whim with no reports on their site. It's only after calling up support do we find out something is going on. I guess if it's maintenance, the line is not "down" and subject to the SLA.
Their salesman are typical of most in sales. They promise you the world and once the ink is dry, disappears off the face of the Earth.
The depeering with Telia last year caused some headaches as we had to bounce a lot of traffic through a slower link. This incident has finally made our beancounters see the light on why cheap does not always save money.