I've been having a speed problem occur during a majority of the month of October. The modem keeps saying the internet speeds are at 2400/768. The upload speed is correct, but the download speed is incorrect. This is sort of bugging me, because I don't want to pay $35 for internet and get 1/3 of the speed I'm paying for.
1) Which AT&T DSL Package do you have?
- I currently have the Elite Package (6.0 Mbps). Upgraded around March 2008.2) Which modem brand and model do you have? (if Speedstream 5100, does it have 4 or 5 lights)
- I have a Speedstream 5100 with 4 lights on green. I updated the software to 1.0.0.53.3) Are you using a router? If so, provide the brand and model.
- Yes, I am using a Netgear WPN824.4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software?
- It is entered in the modem.5) Describe the lights on the modem when the trouble occurs.
- They are all green.6) Confirm that youve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted.
- They all have filter fitted. Only one phone base station.7) Confirm that youve powered off the modem and started it again and whether or not that made any changes with your problem.
- I've done it many times during the month of October.8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms?
- No noise. No static. It is the usual telephone tone.9) Provide line stats as follows
Line State UP
Modulation ANSI
Data Path fast
To Modem To Internet
Max Allowed Speed (kbps) 2272 768
SN Margin (dB) 7.0 -
Line Attenuation (dB) 42.5 -
Loss of Signal 13 -
Loss of Frame 0 0
CRC Errors 2209 72
10) If you have a speed problem, use the AT&T Speed Test here -- »helpme.att.net/dsl/speedtest/ and post your results.
Your Throughput
Download = 856.12 kbps
Upload = 297.70 kbps