 CMack join:2004-07-30 canada | If it's under warranty first try emailing Steve at NetEq support with your issue, give him all the info you have given us, he will also need login info to your NetEq, he's very good and will have a look for you and make changes if needed. If you get any push back from him come back to the board and we'll dig deeper. We've always had great support from NetEq, as long as the box wasn't purchased off Ebay etc... they will give 110% support. try Steve at support@apconnections.net
I'd be interested what he finds. CMack |