Upgrade from 768kbps/128kbps to 1Mbps/386kbps? in Verizon Online DSL http://www.dslreports.com/forum/r21371339 en Sat, 05 Dec 2009 19:44:40 EDT Sat, 05 Dec 2009 19:44:40 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22099510 Ekard : Current speed test says 1732kbs down 348 upload.


Here are a couple more further away.

]]> http://www.dslreports.com/forum/remark,22099510 Fri, 20 Mar 2009 02:24:14 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22091898 Smith6612 : Congrats for that. Let us know how the upgrade and everything else goes once you get it :)]]> http://www.dslreports.com/forum/remark,22091898 Wed, 18 Mar 2009 20:48:57 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22091554 Ekard : An executive customer service rep contacted me today. The modem insurance should be gone from my bill forever now and not come back again. The only thing they could do about this dsl upgrades is a 1mbps plan for $19.99 which I accepted. The person I spoke with was not from India and actually knew what they were doing.]]> http://www.dslreports.com/forum/remark,22091554 Wed, 18 Mar 2009 19:58:23 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22058765 Ekard : Verizon wants to screw with me more now. Last month they ninjaed modem insurance onto my bill and I went though 2 people to get it removed now its back again. I just reported them to the PA public Utility commission today over it. This company is really starting too get on my nerves they won't give me any form of upgrade and now they want more money for their precious modem insurance I cancelled twice.]]> http://www.dslreports.com/forum/remark,22058765 Thu, 12 Mar 2009 15:57:47 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22009873 stalbanswva31 : Consider posting to the Verizon Direct forum. It is staffed by Verizon employees. They can do line tests, generate work orders, etc.

I just went through the same issues. I pay for 3/768, and was getting 600-1500/600.

After some back and forths, I'm getting 1500-2800/600.
Now Vz is send a new modem so I can try the 7.1/768 service.

Not perfect, but a lot better.]]> http://www.dslreports.com/forum/remark,22009873 Tue, 03 Mar 2009 20:42:40 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22009743 Smith6612 : Basically to grab the speeds. If Verizon can't give you reliable service in the first place, there's some troubleshooting that needs to be done first.]]> http://www.dslreports.com/forum/remark,22009743 Tue, 03 Mar 2009 20:23:10 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22008822 JohnA :
Billing is not in India. They make everyone deal with billing for upgrades.]]> http://www.dslreports.com/forum/remark,22008822 Tue, 03 Mar 2009 18:03:02 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22008066 anon : We are "trying out" the 1MB "upgrade" from 768k. It costs less, because of the 2 year comittment, but Verizon can't seem to deliver much better than 465K-525K reliably, so what's the point? ]]> http://www.dslreports.com/forum/remark,22008066 Tue, 03 Mar 2009 15:52:26 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22005197 Ekard : Like I said I am under agreement till July for 768k $18. I have local phone service and DSL no standalone product. The 1mbps service is fully available to me it seems if I PAY full price. Under my account page on verizon account it says.


Current Plan: Verizon High Speed Internet One Year Commitment - Expires 07/25/2009You might be eligible for an upgrade. Please click here to check
Click the offer link and we get
We're Sorry!


We're sorry. We are unable to complete your request at this time. Please call our Billing Department at 1-800-567-6789 for assistance.

This really has me pissed off. Sweet talk someone in India and get more speed for the same price.... This kind of crap must be borderline illegal. The sooner I am away from them the better I don't like playing price shell games with a utility company.]]> http://www.dslreports.com/forum/remark,22005197 Tue, 03 Mar 2009 08:30:43 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22005453 Ekard : I tried posting this reply once but the forums seem to be bugged.
I have local phone service and the dsl 768k for $17.99 no dry loop. My account page also has the click if you are eligible for upgrade link also which does not work.

I really makes me upset seeing how this company is doing this. Sweet talk the right person from India and get double the speed for the same price. This shady kind of crap seems borderline illegal to me. This seems like downright favoritism of certain customers. What verizon I am not good enough to get the speed upgrade? I know I am not the only one feeling this way. And yes the 1mbps is an option if I pay more....]]> http://www.dslreports.com/forum/remark,22005453 Tue, 03 Mar 2009 03:30:48 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22004002 Smith6612 : Hmm, then if I read that right, congrats on the upgrade and hope you are enjoying the new speeds.

@Ekard: Are you running a Dry Loop line or one running month to month? The last I checked, $19.99 was only offered to those who had a contract with Verizon for the service. Dry loop should have been $19.99, but I'm wondering if that may be for new customers though. If you are in fact running a dry-loop line, that would explain why Verizon is refusing to lower the cost.]]> http://www.dslreports.com/forum/remark,22004002 Mon, 02 Mar 2009 20:40:18 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22003964 anon : Smith6612: Sorry I missed your reply on Feb 11 to my post. I check this forum daily.

The agent *was* able to change my speed to the updated one. I don't recall checking the speed until the next day, but at that time it was in effect.]]> http://www.dslreports.com/forum/remark,22003964 Mon, 02 Mar 2009 20:32:40 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,22000043 Ekard : I tried this today and they flat out refused and said it would be $21.99 and bounced me around between 3-4 departments. I even got to the point I mentioned this very thread and even the prices posted on their very own website the 1mbps plan for $19.99. I am paying $18 for 768kbps. I am locked into it until July and they won't budge I was tempted to pay the $80 fee and cancel but I just filed a complaint with the Attorney General for my state of PA. I've seen the commercials on tv for the 1mbps plan for $17.99 and finding this thread answered my curiosity about was going on... I asked in my complaint for verizon to upgrade me or terminate my ALL my services without a fee. ]]> http://www.dslreports.com/forum/remark,22000043 Mon, 02 Mar 2009 09:21:18 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21902000 Smith6612 : Was that agent able to change your speed to the updated one for you? Just wondering as you never mentioned that. Also, Verizon's website is known for it's glitches. They just recently fixed the network status page after being broken for months.]]> http://www.dslreports.com/forum/remark,21902000 Wed, 11 Feb 2009 18:27:25 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21901892 anon : I'd like to report my experience with the upgrade. I previously had the 768/128 package for $19.99 per month with a one year contract (expiring in July). Today I phoned billing to request the free upgrade to 1000/384. I spoke with CSR "Singh". He was not aware of a free upgrade, so he briefly paused to check in to it. He offered to renew my one-year contract today (instead of July) with the upgraded speed, for the same price. I would have preferred to get the upgrade without having to prematurely renew my contract, but I accepted.

Before phoning billing, I checked if I could apply for the upgrade online. The "check your account" page at the Verizon.net web site instructed me to "click here" to see if I'm eligible for an upgrade. When I click, it says it is unable to retrive my account info, and I should phone billing. I've tried this several times per month since last November when this thread started.]]> http://www.dslreports.com/forum/remark,21901892 Wed, 11 Feb 2009 18:06:54 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21887943 Bullet2k4 : yessss.i got me the upgrade.although i called the rep and she said that she will give me the 3mbps package for 19.99?if i did get that speed it would have been a good deal but oh well.got the 1Mbps/386 instead.]]> http://www.dslreports.com/forum/remark,21887943 Mon, 09 Feb 2009 12:36:19 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21879458 Smith6612 : Jodokast typo'd the link for the transceiver stats. They're found at »192.168.1.1/transtat.htm . The proper sync rate for the line under ADSL/G.DMT mode is 1184/448 which is what I have under G.DMT, and my margins sit right now at 23dB. ADSL2 and ADSL2+, expect it to be a little lower, such as 1181/447.]]> http://www.dslreports.com/forum/remark,21879458 Sat, 07 Feb 2009 14:51:04 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21879361 Jodokast96 : »192.168.1.1/transtat.htm

Not sure of the exact sync rate, but it should be llxx/448.

*EDIT* Fixed the link as noted below.]]> http://www.dslreports.com/forum/remark,21879361 Sat, 07 Feb 2009 14:27:05 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21879022 anon : I had 768 for about 3 years now @ $22 a month. I called and told CSR that I heard that they were giving free upgrades to 1M. She sounded confused about the whole thing. She put me on hold and came back a minute later and told me she can give me 1m for $19.99. She told me it would switch over by 12 midnight. I haven't noticed any difference in speed. Is there anyway to tell from the modem? I have a Westell 327W]]> http://www.dslreports.com/forum/remark,21879022 Sat, 07 Feb 2009 13:10:16 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21849630 Smith6612 : Yeah. But hey you can't complain really. However this one place I go to on a weekly basis, they have Verizon Business class and when Verizon got rid of the 768kbps plan, despite their old phone line which doesn't like DSL too much, and their long line length (Attenuation is 68.5dB), their line was boosted from 768kbps/128kbps to 1.5Mbps/384kbps for free, and somehow it is holding sync for days before static gets on the line and craps the DSL out.]]> http://www.dslreports.com/forum/remark,21849630 Mon, 02 Feb 2009 14:54:47 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21848889 roehrle06 : For what its worth,I just spent almost 1 hour on the phone and talked to 3 different people before I finally hit pay dirt. I was on 768/kbs and paying $29.95/month. I got my speed increased to 1mb/s and price dropped to $19.99/month.
I checked my speed and it was increased almost immediately
after getting off the phone. I guess I will have to wait for next month bill to see if I got the drop in dollars. Looks like I had a pretty good day.]]> http://www.dslreports.com/forum/remark,21848889 Mon, 02 Feb 2009 13:02:58 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21848083 JohnA :
They can do anything they want, but the 1.5M is part of the 3M tier. If your line can't handle 3M, they drop you back to 1.5M. For now, if you want 1.5M, you have to pay the higher price for that tier, and if your line can handle it, then you get 3M.]]> http://www.dslreports.com/forum/remark,21848083 Mon, 02 Feb 2009 10:36:10 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21848045 CUBS_FAN : You would think they could at least double your download speeds to 1.5megs since they tripled your upload. ]]> http://www.dslreports.com/forum/remark,21848045 Mon, 02 Feb 2009 10:27:21 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21845290 Smith6612 : Yes they can, but I won't say the price will hold though.]]> http://www.dslreports.com/forum/remark,21845290 Sun, 01 Feb 2009 18:43:17 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21843652 Siko : Could people still get the upgrade if they signed up for the offer 768/128 for $14.99 for life?]]> http://www.dslreports.com/forum/remark,21843652 Sun, 01 Feb 2009 11:58:56 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21840478 HarryH3 : lauraT, just call again. You'll get a different agent next time. :) I just asked them why I was still getting only 768k service when their website clearly showed that the slowest speed they currently offer is the 1024k service. The agent I spoke with upgraded my speed and managed to cut a few $$$ off of my bill each month. My modem was provisioned at the new speed while I was still on the phone with him. :o :)

Oh yeah, don't bother to mention the 1m-for-$17.99 deal, as it is indeed for new customers only. You want the speed first, then ask what they can do about your bill. They lowered my DSL bill AND my phone bill through some sort of bundle. ]]> http://www.dslreports.com/forum/remark,21840478 Sat, 31 Jan 2009 16:48:35 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21838080 Smith6612 : You can get the upgrade. I don't know why they told you it was only for new customers, unless you were trying to negotiate a cheaper price then I'd see why they'd say that. I've been a Verizon DSL user for roughly 4 years and the upgrade went for me without an issue. I just had to convince the billing rep that the package I was asking for did exist in my area.]]> http://www.dslreports.com/forum/remark,21838080 Sat, 31 Jan 2009 01:02:50 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21837805 anon : i live in central NJ i have 768 and called to get the upgrade to 1m for 17.99 and they told me it was only for new customers! What do i do now? Can i still get the upgrade?
Thanks]]> http://www.dslreports.com/forum/remark,21837805 Fri, 30 Jan 2009 23:33:04 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21829638 Smith6612 : Oh, ok. Let us know how the upgrade goes!]]> http://www.dslreports.com/forum/remark,21829638 Thu, 29 Jan 2009 18:33:02 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21829624 aaronwt :
said by Smith6612 See Profile :

It's available in all areas of Verizon's territory for DSL. Don't you have FiOS though aaronwt? :D
i do but my girlfriend has the 768kbs DSL. They haven't upgraded her so I'm checking it out since any speed increase would be welcome.]]> http://www.dslreports.com/forum/remark,21829624 Thu, 29 Jan 2009 18:30:38 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21829590 Smith6612 : It's available in all areas of Verizon's territory for DSL. Don't you have FiOS though aaronwt? :D]]> http://www.dslreports.com/forum/remark,21829590 Thu, 29 Jan 2009 18:24:17 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21829583 aaronwt : Is this Verizon upgrade available in all Verizon areas or only select areas?]]> http://www.dslreports.com/forum/remark,21829583 Thu, 29 Jan 2009 18:22:56 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21823864 Cora : Hello Smith6612,

Again, thank you and everyone for your assistance and the information. I was especially waiting for your last post since I certainly was going to give Verizon a call regarding the discrepancy in speeds! :) (Just kidding.)

Cora]]> http://www.dslreports.com/forum/remark,21823864 Wed, 28 Jan 2009 19:39:36 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21822050 Smith6612 : Yes, those are your speeds. The reason you won't get those speeds is due to ATM, PPPoE and transfer overhead on the line. Verizon over provisions the line to make up for the overhead loss.]]> http://www.dslreports.com/forum/remark,21822050 Wed, 28 Jan 2009 15:22:28 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21821868 Cora : Good afternoon,

I finally had to called Verizon to get assistance with accessing the modem. The password was password.

System Monitors did not lead to Advanced Monitors. However, just as System Monitors there is also an Advanced heading. Click Advanced, clicked through the prompt but there was no Transceiver stats. The only information under System Monitors is Modem Status which consists of the following.

Software Version: VER:4.04.03.00
Transceiver Revision: 7.2.3.0
Model Name: E90-610015-06
Serial Number: 07B403148780
Broadband Connection Status: UP
Broadband IP Address: 96.224.35.21
Broadband MAC Address: 00:18:3a:3e:5f:bd
Broadband Connection Type: PPP
Active Status: 1 10:13:44
Configuration: 096-900130-03 A

The information under Advanced contains the following:

Diagnostics
Restore Defaults
Reboot Modem
Users
Turbo TCP
Remote Administration
ATM Loopback
Detect WAN Configuration

DNS Server

Universal P&P

Configuration file

Firmware Upgrade

IP Address Distribution
Private LAN
Public LAN

The only place where there is a little DSL information is on the Main page under Modem Status:

Internet Status: Connected
DSL link: Connected
Speed (Down/Up): 1179 Kbits/sec by 447 Kbits/sec
Connection Type: PPP
Username: xxxxxxx

IP Address: xxxxxxx

Are those my connection speeds? None of the testers I used gave me those results.

Thank you all for your assistances,

Cora


]]> http://www.dslreports.com/forum/remark,21821868 Wed, 28 Jan 2009 14:57:36 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21821187 JohnA :
Try username, password1 or admin, admin.]]> http://www.dslreports.com/forum/remark,21821187 Wed, 28 Jan 2009 13:21:37 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21821058 Cora : Several times I received the 401 Authorization Required.

Cora]]> http://www.dslreports.com/forum/remark,21821058 Wed, 28 Jan 2009 13:03:17 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21820989 Cora : Hello,

I did. In fact the drop down box had several of my usernames. I tried them all and still did not get access.

Cora]]> http://www.dslreports.com/forum/remark,21820989 Wed, 28 Jan 2009 12:54:46 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21820882 Jodokast96 : User username/password at the prompt.]]> http://www.dslreports.com/forum/remark,21820882 Wed, 28 Jan 2009 12:39:30 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21820496 Cora : Good morning,

Thank you for the information.

I tried Jodokast suggestion and was asked for a username and password then I received a 401 error.

Smith6612,I would like to give your suggestion a try, but unfortunately you are dealing with an idiot. I do not know how to log into the modem. Can you also provide me with those instructions?

Thank you,

Cora]]> http://www.dslreports.com/forum/remark,21820496 Wed, 28 Jan 2009 11:40:19 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21820409 Smith6612 : IF the link Jodokast provided gives a 404 error (which it may if you have a newer modem), log into the modem and go to System Monitors, Advanced Monitors, click through the prompt, and then go to Transceiver stats. That page will have the DSL Line info. Post them up so we can see what the line is like.]]> http://www.dslreports.com/forum/remark,21820409 Wed, 28 Jan 2009 11:21:57 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21820282 Jodokast96 : »192.168.1.1/transtat.htm]]> http://www.dslreports.com/forum/remark,21820282 Wed, 28 Jan 2009 11:00:32 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21820085 Cora : Good morning Smith 6612,

As you stated, I also find my computer no longer buffers before viewing streaming videos. I watch HULU more than I watch television but my computer would start stuttering/buffering at the beginning of every show.

At first, last night, I did not notice it was no longer doing the stuttering thing since I have gotten so use to it. Then I noticed there were no delays in any of the shows I watched, from start to finish. Pretty good.

Regarding the different speeds, I thought it was caused by the different bandwidth testers I used. However, perhaps I should do more checking.

Can you tell me how to check the transceiver stats? I am using a Westell modem.

Thank you again for the feedback.

Cora

Also I have been spreading the word!]]> http://www.dslreports.com/forum/remark,21820085 Wed, 28 Jan 2009 10:26:58 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21815999 Cora : Hello bfollett,

We are now near the end of January '09 and had I not read the article here, I would not have known about the free upgrade.

I am in New York City and never received a postcard. After reading the information here yesterday, I chatted with Verizon last night and got the upgrade.

Also, I was told by the tech that it is not 1.5M, it is 1M. Looking closely at the offer on the Verizon's website, they are offering a 1M plan for 2 years at $17.99. The 1M is shown quite small. Nowhere is the 768k offered any longer. However, still they have not advertised a free upgrade.

I hope there is not anyone waiting for Verizon to send them a postcard. If you want the upgrade you should call/chat/email them as soon as possible!

For everyone that received a free upgrade of more than 1M, hurray for you!]]> http://www.dslreports.com/forum/remark,21815999 Tue, 27 Jan 2009 16:09:32 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21814037 Smith6612 : If your speeds are varying, it may just be worth it to check the transceiver stats to see if it's congestion or if it's the line or what not. Ever since I've gotten the boost roughly two months ago, the line has felt even better. In a matter of fact, our iPod Touch FINALLY does not need to pause to view a video now thanks to the increased bandwidth, and I can be uploading at 48.8KB/s and download at 122KB/s all at the same time. In a matter of fact, I did upload 700MB last night to a Garry's Mod game server one of my friends opened up :) I saved him a good 8 hours since he still has the 768kbps/128kbps speed.]]> http://www.dslreports.com/forum/remark,21814037 Tue, 27 Jan 2009 10:52:51 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21813231 Cora : Good Morning,

As promised, I have returned to report the outcome of my request to Verizon for a speed upgrade.

I chatted with a Verizon agent and w/o drama he immediately handled my request. He indicated that I should see an increase in speed within 2 days. I thanked him and waited 2 hours before I engaged another agent with the result of my first request. I wanted to make sure the request went through.

This time I was told by the agent that he did not have the tools to assist me with this matter. I typed backed that earlier another agent indicated he had taken care of my upgrade. By this time, due to all of the apologies, I realized it was obvious everything he was typing was coming from a standard pre-arranged text and it was futile going any further! I thanked him and hung up.

However, I happened across my request for an upgrade in my on line account. Everything was detailed just as the first agent had promised. (Good one for Verizon!)

I checked the work order again at 7 AM and found the upgrade had been completed! (Another one for Verizon!)

Now for the Bandwidth Tests. I did 6 bandwidth tests with 6 different testers and got 6 different speeds! The highest bandwidth was received using SpeakEasy: 1003/381. The lowest from Beeline: 80Ks! In the middle, Cnet: 894.9. Bandwidth Place 979.72/119. Bandwidth's upload of 119 is lower than the 131 I had before the upgrade.

However, so far I am satisfied with the results. I hope I can see the difference in my computer's performance. Also, I want to see if there is an increase in the $19.99 I now pay for internet service.

Thank you all again.]]> http://www.dslreports.com/forum/remark,21813231 Tue, 27 Jan 2009 08:05:30 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21809519 JoelWildtree :
said by CreativeDissent :

Update:I was paying $34 a month for 768Kbps. Now I'll pay $29 a month for 3Mbps. So I did get a speed boost for less money.
Simlar situation here! We were paying $46 for phone and $22 for 768 kbps DSL. I called about upgrading to a higher speed and they said that if I went for the 3 mbps speed the "bundle" price would be $70. So basically we increased our speed by 2 mbps for $2. That's a dollar per mbps!]]> http://www.dslreports.com/forum/remark,21809519 Mon, 26 Jan 2009 15:30:58 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21807077 Smith6612 : No problem. The download speed boost is certainly nice, but if you upload and send large files, the boost in upload is really nice :)]]> http://www.dslreports.com/forum/remark,21807077 Mon, 26 Jan 2009 06:25:44 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21806699 Cora : Good morning,

Is the upgrade 1Mbps, 1.5, or 3? I guess even 1Mbps is better than the 768kbps I now have.

I am grateful to Broadband and all of you for posting this information :). I live in New York City and had no idea that Verizon had begun to upgrade the DSL speeds until I read Broadband story on another site, with a link to this forum :o. You can bet I will be giving them a call first thing this morning. Of course first I want to have as much information as I can before I make the call.

I noticed, as someone here mentioned, the DSL speed of 768 is no longer being offered on Verizon's website. They are offering a 2 year plan for $17.99 and looking very closely I saw it was for a 1M plan. I would not have noticed this (or knew what it meant) had I not been informed by this community.

After my call tomorrow, I will post back with the outcome.

Again, I thank Broadband and all of you for this valuable information.

Cora]]> http://www.dslreports.com/forum/remark,21806699 Mon, 26 Jan 2009 01:00:15 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21804311 Smith6612 : Hey guys, I got my second bill since the speed upgrade, and my price is still the same. No billing problems here, so it's a good upgrade for anyone still interested.]]> http://www.dslreports.com/forum/remark,21804311 Sun, 25 Jan 2009 14:54:24 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21753754 Icy Mountain : I tried today and talked to someone local, speaking English and talking about our local scene. I'm in the middle of a 2 year contract for $14.99/month for 768/128. I can keep that going at that price just by remaining a customer. If they switch me to 1M/386, I get that at the same rate until my contract is up and then it goes to $25.99/month. No thanks. She said she would switch me on the spot but she couldn't stop it from hitting my bill in 12 months.]]> http://www.dslreports.com/forum/remark,21753754 Fri, 16 Jan 2009 15:06:06 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21727541 anon : Well it took a second call but I finally got 3Mbps (2.89Mbps actually).

Endeavor to persevere.]]> http://www.dslreports.com/forum/remark,21727541 Mon, 12 Jan 2009 13:26:43 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21719495 anon : That's so funny. The guy in sales said it would be immediate. Then tech support said 2 days. I give up. Endevor to persevere. That should be Verizon's moto.]]> http://www.dslreports.com/forum/remark,21719495 Sat, 10 Jan 2009 23:48:25 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21718150 HarryH3 : I forgot to mention that I had my modem status screen up while I was chatting with the Verizon rep. The modem provisioned at the higher speed while we were still on the phone! :o He said that there are no humans involved in that process in most places these days. As soon as the order is entered, the systems make the change automagically. :)]]> http://www.dslreports.com/forum/remark,21718150 Sat, 10 Jan 2009 20:10:37 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21715748 anon : Update:I was paying $34 a month for 768Kbps. Now I'll pay $29 a month for 3Mbps. So I did get a speed boost for less money. I coulda got 768Kbps for $17 but since I was used to $34 I figured WTH. Whether I actually see it we'll see. A tech did test my line recently and said it could go up to 7.1Mbps but at the time I was like "what ever...".]]> http://www.dslreports.com/forum/remark,21715748 Sat, 10 Jan 2009 13:03:57 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21713125 HarryH3 : I finally called the billing department yesterday. I mentioned a bundle that the local cable co. was offering and asked if there was any way to lower my bill. I also asked why the Verizon website no longer lists the 768k/128k plan that I was paying for. I now have the 1024k/384k plan and my monthly bill dropped by $10. :)]]> http://www.dslreports.com/forum/remark,21713125 Fri, 09 Jan 2009 21:39:09 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21711194 Jodokast96 : The speed fluctuations are most likely caused by a Juniper combined with an RWIN that is too high. Lowering the RWIN should do the trick. All that's needed to verify is a Line Quality Test and a Tweak Test. Any changes can be made with DrTcp. All of that can be found in the Tools section.]]> http://www.dslreports.com/forum/remark,21711194 Fri, 09 Jan 2009 16:21:31 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21710746 44402812 : I have a program to tweak the connection if ya would like it, just PM me. Also remember 3mbps is under ideal conditions, that is why they say up to 3mbps!]]> http://www.dslreports.com/forum/remark,21710746 Fri, 09 Jan 2009 15:11:55 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21710720 Smith6612 : That's good to hear :) The reps probably appreciate it just as much when someone isn't yelling into the phone.]]> http://www.dslreports.com/forum/remark,21710720 Fri, 09 Jan 2009 15:07:40 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21710019 Jodokast96 : Probably just need to tweak the connection.]]> http://www.dslreports.com/forum/remark,21710019 Fri, 09 Jan 2009 13:16:33 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21709999 anon : yes,
i disconnected my verizon home phone and went with dry-loop for $24.99 which was for 1yr. the contract ended dec 08 so i called again and now they gave me 3mbps/$26.99 for 1 yr
my frustration is i dont get sustained 3mbps download. the speed varies all the time. the lowest I got was 1.5mbps & highest was 2.9mbps
dont know if I should complain or live with it]]> http://www.dslreports.com/forum/remark,21709999 Fri, 09 Jan 2009 13:14:22 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21708425 Rattler :
said by Smith6612 See Profile :

Of course, remind your friend to be polite. Me, I was able to get the speed by insisting that the speed was there. For your friend, it sounds like he needs to insist that the cost is the same.
Smith...

He is polite to a fault. I have never met such an even-keeled individual. Sometimes I think he needs to pop off to get ppl to pay attention but he doesn't.
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons]]> http://www.dslreports.com/forum/remark,21708425 Fri, 09 Jan 2009 08:50:16 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21708131 C54H : CreativeDissent, You said you have 768Kpbs now and they sent you a letter to upgrade to 3Mbps is this upgrade free?]]> http://www.dslreports.com/forum/remark,21708131 Fri, 09 Jan 2009 06:55:08 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21707320 anon : I have 768Kbps.]]> http://www.dslreports.com/forum/remark,21707320 Thu, 08 Jan 2009 23:55:12 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21706563 C54H : Creative Dissent, What speed do you have now? and If you upgrade to 3Mbps how much will you be paying for the DSL service a month.]]> http://www.dslreports.com/forum/remark,21706563 Thu, 08 Jan 2009 21:54:26 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21706519 anon : @C54H yep it said 3Mbs cause I was a valued customer LOL.]]> http://www.dslreports.com/forum/remark,21706519 Thu, 08 Jan 2009 21:47:11 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21705828 Smith6612 : It shouldn't cost any more if he's at the current 19.99 price. If anything, he needs to visit the Verizon Online website, and while on the phone with tech support, since it sounds like the billing agents are finding the package there that whenever they say it's going to cost him more, if he is paying the current price ($19.99), that the Verizon website says his upgrade is the same cost as what he is paying now. Of course, remind your friend to be polite. Me, I was able to get the speed by insisting that the speed was there. For your friend, it sounds like he needs to insist that the cost is the same.]]> http://www.dslreports.com/forum/remark,21705828 Thu, 08 Jan 2009 19:51:36 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21704704 Packeteers :
said by JohnA See Profile :

Dry loop is always $5 more.
It must be $10 more here in NYC.

I pay $30 for 3000/768 fastpath
then $10 more for the dry loop.]]> http://www.dslreports.com/forum/remark,21704704 Thu, 08 Jan 2009 16:43:38 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21701987 Rattler : This is bloody annoying!

I have a friend, who lives in Woodbury, NJ, who has 768/128 right now for something like $18/mo. I told him about the speed increase and he called - twice! The CSRs said that it would cost him an extra 4$ to get the speed upgrade.

When he pointed out that the website advertises 1000/384 for $17.99 (w/ 2 year agreement) the idiots said they knew nothing about that price and were unmovable about the increased $$$.

Is there anyone here, in the Woodbury area (848 exchange), that has upgraded and not been given the royal run-around?
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons]]> http://www.dslreports.com/forum/remark,21701987 Thu, 08 Jan 2009 08:58:19 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21701968 JohnA :
If you have 1.5M service now, free is a relative term. 1.5M and 3M are the same price.]]> http://www.dslreports.com/forum/remark,21701968 Thu, 08 Jan 2009 08:54:12 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21701871 C54H : Are you sure It is a 3Mbps upgrade? I know I just got a 1Mbps upgrade from 768Mbps. The 1Mbps upgrade is free. It is 1Mbps/384Kbps. I got this a month ago.]]> http://www.dslreports.com/forum/remark,21701871 Thu, 08 Jan 2009 08:25:41 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21701012 anon : I got a post card saying I'll get a 3Mb upgrade but nothing yet. Verizon giving something for free, hmmm I think the universe will implode.]]> http://www.dslreports.com/forum/remark,21701012 Thu, 08 Jan 2009 00:31:25 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21641832 44402812 : Um, no not where I am at. No extra fees for Dry Loop for me :) I just ported my number over to PhonePower since it is FCC required now for Verizon to cancel your DSL service. So I was able to sweat talk my way into a new modem and no extra fees!]]> http://www.dslreports.com/forum/remark,21641832 Sat, 27 Dec 2008 09:22:44 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21641579 C54H : Hey Smith6612, I got my bill this Friday and noticed some sort of credit was added then subtracted was $12.66 was a prorate thing. Now it says $19.99 a month for the Verizon DSL. My entire bill every month including the calls and the caller ID is around $32.53.]]> http://www.dslreports.com/forum/remark,21641579 Sat, 27 Dec 2008 06:06:04 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21641120 Smith6612 : Hey guys, my bill arrived for the DSL and my charge was correct. No billing issues here and everything has gone smoothly. :)]]> http://www.dslreports.com/forum/remark,21641120 Sat, 27 Dec 2008 00:43:01 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21639369 KevNYC : Just called for my moms account. Mentioned that I saw in an article Verizon was upgrading speeds and was curious if my account was eligible, rep put me on hold for a min and came back saying account was eligible and she put in a request. Five minutes later the modem synced up at 1088/488!

Located in Jamaica, NY.]]> http://www.dslreports.com/forum/remark,21639369 Fri, 26 Dec 2008 15:50:11 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21638567 C54H : I do not understand why so many people are having problems with this upgrade. I live in Flushing,Queens,NY. I called them once and okay it was not available yet so I waited and called back in one month and the Rep told me yes its now available in your area and they wanted to know if I would like them to do it right now So they went ahead and did the upgrade. In three hours it was upgraded this was in November 2008. I guess the Rep was on the ball and she knew what I was talking about. I called 1-800-567-6789. My speed is now 1014/378 it varies during out the day.]]> http://www.dslreports.com/forum/remark,21638567 Fri, 26 Dec 2008 12:27:42 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21638025 Siko : Arg, everytime I call it is someone that is Indian. Probably it is that Holiday time. I will try again next week. ]]> http://www.dslreports.com/forum/remark,21638025 Fri, 26 Dec 2008 09:19:02 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21633405 anon : Verizon is so unbelieveable. I currently have the 768k dry loop plan @ $23.99/month with no contract. After 75 minutes on the phone, being transfered 6-8 times, losing connection 1 time, given 4 different phone numbers to call, I'm told 1M is $26.99/month with a 1yr contract. I tried to explain that per the web-site if I canceled and re-ordered I could get it for $19.99/month. I explained I didn't mind paying the $23.99 or even $26.99, but if I had to start a contract I might as well cancel and re-order for $19.99. Doesn't make sense to me, but the sales rep said they would be happy to help me cancel and re-order. I hung up.]]> http://www.dslreports.com/forum/remark,21633405 Wed, 24 Dec 2008 18:40:47 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21620242 Smith6612 : I've found that if you explain to them on certain things or show them that other sources they own are saying what you want to get, they'll follow through and will place the order. That's how I did it. The rep said at first that there was no 1Mbps plan in my area, but then after I explained to her that my line was good enough and that their website said that my plan had been updated, she checked and there was the speed, and she switched me to the higher speed.]]> http://www.dslreports.com/forum/remark,21620242 Mon, 22 Dec 2008 09:36:57 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21620224 ericjwill : No luck. I have tried 3 or 4 times now for my parents here in central PA. The first try almost had it, but when the USA rep who I was redirected to (and was fulfilling my request!) put me on hold I had my call drop from their end. My most recent attempt at calling billing had the rep in India try to sell me the 1mbit plan for $31.99; he would not budge.

I am calling the 800-567-6789 number, is this the one everyone who is having luck is using?

The company I work for also has outsourced tech support and to have any shred of success, one needs a script going into the Frey to come out with results. Does anyone have the magic combination words to open this treasure of faster speed?]]> http://www.dslreports.com/forum/remark,21620224 Mon, 22 Dec 2008 09:33:07 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21599681 dataice :
said by Smith6612 See Profile :

Mine doesn't come in until the 23rd.
Mine comes in around the 23rd as well, it cycles on the 17th of the month.]]> http://www.dslreports.com/forum/remark,21599681 Wed, 17 Dec 2008 22:09:59 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21592673 Smith6612 : Mine doesn't come in until the 23rd.]]> http://www.dslreports.com/forum/remark,21592673 Tue, 16 Dec 2008 18:24:24 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21592664 C54H : Hey Smith6612 did you also noticed on your next Verizon bill they will add a prorate of $12.66. When I asked for the free upgrade they said it will say at 19.99. So When I get my next Bill which will be around the 25th of Dec. I am going to call them and say hey what the hell is this sneaky charge.]]> http://www.dslreports.com/forum/remark,21592664 Tue, 16 Dec 2008 18:23:38 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21592602 Smith6612 : Hey guys, I noticed today that Verizon has now boosted the speeds for the Business Class DSL on the 768kbps plan. It's now the same speed as the Residential plan. How I found out? Well, for those of you who remember me posting a topic a while back about asking for a DSL line at this one place I help out with the computer work with, and getting their upload boosted, I VNC'd into their network today, and running a speed test I pulled out 1.5Mbps/384kbps consistently, and got a download speed of 190KB/s and upload of 47.2KB/s. One thing I find odd though, is that somehow their line is synced at that speed. Their Westell 2200 was reporting an attenuation of 63.5dB and a margin of 12 on the downstream, and a margin of 9 on the upstream back on the old speed, running under ADSL and Interleaved mode. It must be barely hanging on to the new speed, but I'll have to find out. I know for a fact that they did not do anything to the line. It just happened to sync at a higher speed at 2AM this morning.

As for my line, here are my stats. Haven't lost the connection once.

quote:

Transceiver Revision: 4.2.0.11
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 22.0 21.0
Line Attenuation (dB) 44.5 22.5
Transmit Power (dBm) 5.1 9.3


So yeah, for those of you with 768kbps Business connections, go get your upgrades :)]]> http://www.dslreports.com/forum/remark,21592602 Tue, 16 Dec 2008 18:09:33 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21556573 anon : From College Point (Flushing) NY - I called the 800 # yesterday and got my billings reviewed, placed on hold & verified with DSL support that the higher speed is available for my grandfathered 768/128 plan for life of $17.99/mo. My loop length is around 17,000 ft. from CO and they said 1.5/384 is available but my price would go to $29.99/mo. I declined and rep. managed to confirm free upgrade to 1.0/384 and keeping my price plan for life. This morning, my order was completed as my upload speed is just above 1.1 with download close to 450 (3x faster than yesterday) - this is good enough for me until FIOS come around, something that VZ said was coming 2 years ago. ]]> http://www.dslreports.com/forum/remark,21556573 Wed, 10 Dec 2008 00:15:07 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21542253 JohnA :
If 3.0 is available, then 1.5 is available. They are the same tier. You get 1.5, if you can't hold sync at 3.0. The price is the same for both speeds.]]> http://www.dslreports.com/forum/remark,21542253 Sun, 07 Dec 2008 14:07:41 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21542218 C54H : I had the 3000/786 but wanted to save 10.00 a month because i do not need all that speed not that its a lot. Thats why I lowered my speed to 768/128 then i got the free upgrade to 1000/384. But it will not change automaticly you have to call them to get the free upgrade. The other speed 1.5 is not available in my area and neither is FIOS.]]> http://www.dslreports.com/forum/remark,21542218 Sun, 07 Dec 2008 13:58:12 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21532169 CommSoft8086 :
said by bfollett See Profile :

Just wondering if others who do not qualify for the 3Mbps service are getting offered the 1Mbps or 1.5Mbps upgrade.
Nope!

I was paying for the 3Mb service for years, and only getting 1.5 (I'm 14,900 feet from the CO, no RT, dry loop).

When they changed the teirs, I called to downgrade to 1Mb, which I'm still at.

I'm in the same region as you, and would love to be provisioned at 1.5 again (without the $42 bill) -- so I don't think it's a regional thing...]]> http://www.dslreports.com/forum/remark,21532169 Fri, 05 Dec 2008 11:29:57 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21531946 bfollett : I'm still wondering why I was upgraded for free to 1.5Mbps service, when so many others are only getting bumped up to the 1Mbps service. I wonder if it has something to do with distance from the CO. I'm way too far to get the 3Mbps service, and I would imagine most wouldn't pay the price hike to go from the 1 to 1.5Mbps service. Maybe if you're too far for the 3Mbps service, they will offer the 1.5Mbps instead of just the 1Mbps???, or maybe I'm just lucky and they are simply upgrading everyone in my region of the country to 1.5Mbps? Just wondering if others who do not qualify for the 3Mbps service are getting offered the 1Mbps or 1.5Mbps upgrade.]]> http://www.dslreports.com/forum/remark,21531946 Fri, 05 Dec 2008 10:47:16 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21528270 JohnA :
Any change you initiate to the service under your plan, will open you up to new pricing. ]]> http://www.dslreports.com/forum/remark,21528270 Thu, 04 Dec 2008 16:59:44 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21526627 anon : fyi, I am on the 14.99 768 plan for life. DSL dept told me that upgrading to 1M will result in an increase to 19.99/month and I would lose the "for life" pricing. This is on Long Island NY]]> http://www.dslreports.com/forum/remark,21526627 Thu, 04 Dec 2008 12:29:53 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21525976 Jodokast96 : Exactly which plan is that? $24 sounds like 768 Dryloop, or 768 with no contract pricing.]]> http://www.dslreports.com/forum/remark,21525976 Thu, 04 Dec 2008 10:47:18 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21525671 anon : so what are people on the existing $24 plan getting? 1.5?]]> http://www.dslreports.com/forum/remark,21525671 Thu, 04 Dec 2008 09:58:34 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21524267 C54H : I do not know why so many people have problems with this new upgrade. I called and spoke with them and it got done in three hours. My new speed here in Flushing Queens NY last night was 1025/378. I am very happy with it. Sometimes its a little higher.]]> http://www.dslreports.com/forum/remark,21524267 Wed, 03 Dec 2008 23:24:04 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21523436 St0ney : well, i called verizon billing today, told the rep my friends at DSLreports have gotten free upgrades

the rep fdidnt give me a hard time, as soon as i ended my sentence , there was no hesitation, she immediately said Yes we can upgrade your line. all in all it took 5 minutes over the phone

this was during lunchtime today, i came home right now and did speed test, not i am getting ~750/38, so i still have an issue with download speed being about 200 kb below what i usually get .]]> http://www.dslreports.com/forum/remark,21523436 Wed, 03 Dec 2008 20:35:33 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21517001 C54H : Nathanbrand I think you better call again a lot of them reps do not know what they are talking about. When I called them two weeks ago I waited no more than five min to connect with a rep. My contract expires next year in July 2009 I did not have to wait to renew to get this upgrade to 1000/386. I guess the rep was on the ball when i called.]]> http://www.dslreports.com/forum/remark,21517001 Tue, 02 Dec 2008 18:52:22 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21515826 anon : Wow! Verizon really is a nightmare to deal with.

I've tried getting the answer to the "Upgrade from 768kbps/128kbps to 1Mbps/386kbps" question for about a month now. I sent half a dozen emails of which my only response was from an automated responder that was totally irrelevant to the question. I also tried opening up a chat session, and they informed that they could not provide those answers, and I would have to call Verizon. OK, I give up and make the dreaded phone call to Customer Service.

After the usual 30 minute wait time, I finally get someone on the phone. I ask about the upgrade and am told that they are delayed in rolling it out, and they can give me no idea when it's going to happen. The rep said it should have already occurred, and they are clueless as to when it will be completed, but "any day now."

I then ask if there is anything I can do on my end to speed up the process. I'm told, that indeed they could process this immediately, but that I would have to sign a new contract for one year and the cost would be $24.95 a month, up from the $19.99 a month I pay now. Great. I then ask what other speed options they may offer since I renewed my service last spring. I was told that the only other option I have is to upgrade to 3Mbs at $39.99 a month. I explained that the price she just gave me is $10.00 more a month than the price I was quoted of $29.00 a month for 3Mbs last April. It's also $10.00 more a month than is currently (meaning today!) listed on their Verizon DSL web site.

Verizon's response to this: the web site currently has deals that we are not authorized to make over the phone. If you try to order it on-line, you get the following message, "We’re sorry, but if you already have Verizon High Speed Internet Service, we are unable to take your order on-line." Of course if you try and upgrade over the phone, they quote you higher prices. Apparently, there is no possible way to upgrade your service on-line. This is a joke for a company that is an Internet Service Provider.

It appears that the only upgrade option I have is to wait until my contract expires next spring, and then order the new service, and start a new contract, so that I can get the $29.00 pricing. Is this any way to treat existing customers and to grow your ISP service? With this business model I'm amazed Verizon survives in the ISP industry at all. It's almost as if they're trying to fool their existing customers into paying higher prices. I also find it almost unbelievable how difficult they make it to upgrade your service and make them more money.

I'm now wondering if the rep I spoke to knew what she was talking about. I may try calling again at some other time to see if another rep will tell me the same thing. I also think there are probably different plans based on the market your in. I get service in eastern Massachusetts. If anyone has been told something similar, I'd like to hear about it. ]]> http://www.dslreports.com/forum/remark,21515826 Tue, 02 Dec 2008 15:18:00 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21514859 anon : Well i called billing they said i am at the base speed if i want to upgrade to 3mb i can. I how ever stated i am only seeing 768.When the base speed on the web sights its 1m So billing sends me to the next agent. Then we do modem and pc re boot test. Line tests. They tell me everything is fine that speeds are not guaranteed. How ever they will be sending some out in 3 weeks to check my line. That's more or a less a collation of dates when verizon has some one free and i am off from work. I think they tried to keep this hush hush to old customers. Making us have to jump through hoops to get what new customer are getting. Heck i remember well bell atlantic upped my speed from 500 to 768 and i did not have to do any work like this. I have been a customer so long i still have that bell atlantic modem. ]]> http://www.dslreports.com/forum/remark,21514859 Tue, 02 Dec 2008 12:39:43 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21514341 C54H : If you want the free upgrade you have to call Verizon they are not going to do it automatically.You will need to contact the billing/sales dept. directly at Verizon online at 1-800-567-6789. That dept. is open from 8am - 6pm (eastern time) Monday-Friday. Good luck]]> http://www.dslreports.com/forum/remark,21514341 Tue, 02 Dec 2008 11:09:42 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21513782 anon : No signs of this free upgrade in eastern MA. Has anyone in Massachusetts received this? Is there a way we can break this down geographically to see who is getting upgraded? I'm starting to think that this upgrade is dependent upon where you live, or whether you have FIOS available. I do not have FIOS in my community, and as of today, December 2nd, no upgrade seems to be forthcoming. There is also no mention of this free upgrade on the Verizon web site or by Verizon email. ]]> http://www.dslreports.com/forum/remark,21513782 Tue, 02 Dec 2008 09:34:20 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21511837 St0ney : hmm good thing i came to this forum...\

i have 768/128 and my speeds dropped to ~500 for the past 3 months

i havent gotten around to calling verizon until now and i was gonna ask them to get it back to 768 speeds.]]> http://www.dslreports.com/forum/remark,21511837 Mon, 01 Dec 2008 21:16:20 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21510736 dataice :
said by Smith6612 See Profile :

Hey guys, looks like Verizon turned on my higher speed overnight, about 3 hours ago is when my modem resynced! I guess it's time to try out this new speed. Thanks Verizon!

Here's a line quality test. That boost also shaved a bit of latency off of my line, about 6ms of time, even though I had FastPath before :). Now I ping 1ms to my first hop, or 9 ms in command promt during a trace.

»/linequality/nil/2459243
Congrats on the speed upgrade, finally! :-) I see you are pulling in your full speed even after overhead. Not bad at all. Wish I was pulling in my full 7.1 megs, but it appears the higher your speed, the more you lose to overhead. ]]> http://www.dslreports.com/forum/remark,21510736 Mon, 01 Dec 2008 18:00:18 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21510438 Smith6612 : Talk to billing. If at first they say there isn't any 1Mbps/384kbps package, tell them what the website says and have them recheck the system for the speed. I did this and after telling the billing representative that the 1Mbps speed was there, they looked around, and there it was. So she applied the new settings for me .Of course, I thanked them and now here I am with the speed.

By the way, the quickest way to get to a rep is to say "Agent" when it asks you what options you want to get to billing. It'll ask you again the same things, but press 0 or say Agent and you'll be sent right to a rep.]]> http://www.dslreports.com/forum/remark,21510438 Mon, 01 Dec 2008 17:01:28 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21510363 JohnA :
Why call India, when you need to talk to billing?]]> http://www.dslreports.com/forum/remark,21510363 Mon, 01 Dec 2008 16:46:51 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21510214 anon : upgrade what upgrade????



I was on the phone with India for 3 hours the only upgrade they said i can have is 3m. She also stated there are no currently no free upgrades in speed in my prefix number (609) 265 from 768 to 1m. Granted I have not seen any post cards. The only thing verizon has sent is an offer join the triple freedom plan for 79.99 a month. What in find funny is that plan has listed a base speed of 1m. ]]> http://www.dslreports.com/forum/remark,21510214 Mon, 01 Dec 2008 16:19:43 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21507786 C54H : If you want premium faster speeds it will cost $29.99 a month that is for 3000/768. I am very happy with the 1000/384 upgrade. Like I said in my last review they upgraded me in three hours.]]> http://www.dslreports.com/forum/remark,21507786 Mon, 01 Dec 2008 08:07:14 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21507595 Smith6612 : Hey guys, looks like Verizon turned on my higher speed overnight, about 3 hours ago is when my modem resynced! I guess it's time to try out this new speed. Thanks Verizon!

Here's a line quality test. That boost also shaved a bit of latency off of my line, about 6ms of time, even though I had FastPath before :). Now I ping 1ms to my first hop, or 9 ms in command promt during a trace.

»/linequality/nil/2459243
Click for full size
]]> http://www.dslreports.com/forum/remark,21507595 Mon, 01 Dec 2008 05:55:37 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21505299 anon : Didn't know you had to pay a premium to want faster speeds.]]> http://www.dslreports.com/forum/remark,21505299 Sun, 30 Nov 2008 17:04:22 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21505081 Jodokast96 :
said by oc48fiber See Profile :

Verizon needs to keep up with the times. 1M is the bare minimum.
Imagine that. Bare minimum speeds on a bare minimum plan.]]> http://www.dslreports.com/forum/remark,21505081 Sun, 30 Nov 2008 16:07:27 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21504487 oc48fiber : Verizon needs to keep up with the times. 1M is the bare minimum. ]]> http://www.dslreports.com/forum/remark,21504487 Sun, 30 Nov 2008 13:14:01 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21504415 Smith6612 : I renewed my contract here as well, to keep from another price hike that occured because I left my contract non-renewed. That's probably causing the delay or it's just lots of orders/work in the CO. Who knows. Hopefully it comes soon. I'm anxious for that extra upload! The download will be useful as well, especially with HQ/HD video on YouTube now.]]> http://www.dslreports.com/forum/remark,21504415 Sun, 30 Nov 2008 12:54:38 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21504401 oc48fiber : It really does stink. My contract expired on the 28th. So I called on the 27 to renew my contact. I asked if it was the 1M rate, she said yes. I'm still seeing 768, even with modem resync. ]]> http://www.dslreports.com/forum/remark,21504401 Sun, 30 Nov 2008 12:51:55 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21504338 Smith6612 : It stinks how you guys get the upgrade within hours. I have to wait an entire week here :P. Should be coming on Tuesday though.]]> http://www.dslreports.com/forum/remark,21504338 Sun, 30 Nov 2008 12:37:19 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21503763 C54H : I called Verizon a few weeks ago and asked for that upgrade. They checked my account and said that i am qualified. The rep asked me would you like me to take care of it right now I said yes of cause In three hours i had that upgrade. I called at 10am at 1pm I was upgraded. I was upgraded from 768/128 to 1000/384. The 1000 sometimes goes a little higher.They also send me a E Mail and told me the upgrade was completed]]> http://www.dslreports.com/forum/remark,21503763 Sun, 30 Nov 2008 09:55:57 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21502888 anon : Wow. Verizon really lied. It's the end of the month and still no sign of the upgrade. ]]> http://www.dslreports.com/forum/remark,21502888 Sat, 29 Nov 2008 23:31:37 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21485675 dataice : The reps they have manning the phone lines in billing, which is outsourced to India, are totally clueless. When Verizon first rolls out anything new, it sometimes takes several months before the reps in India are made aware of the changes. Obviously poor communication exists in that company on a large scale. Unfortunately if you are an existing customer, most of the time you are unable to order an upgrade online, as it reports that you are an existing customer, and must contact billing to place an order. The vast majority of people that were able to place an order for one of their new speed tiers did so online and were customers that didn't currently have service with them. I had to wait 6 months before I could place a order for the new 7 meg tier,( have had dsl with Verizon since 2004) as support in India kept saying that no such tier exists, even though their home page clearly stated differently. That rep shouldn't have told you that you had to pay more to upgrade to 1.5mbit, since that tier dosen't really exist as a package of its own. 1.5 is only offered to customers who order the 3 meg package, but because of distance from the nearest central office, don't qualify for the full 3 megs, and instead are automatically provisioned for 1.5 megs at the same 3 meg price. Their official speed tiers are 1/384,3/768, and 7.1/768. If you are too far from your local central office for 7.1 they drop you back to 5 megs instead, at the same 7.1 price. Here is a screenshot of their home-page outlining the various tiers.
Click for full size
]]> http://www.dslreports.com/forum/remark,21485675 Tue, 25 Nov 2008 22:54:18 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21485536 braveranger : Called billing dept. The rep told me there is no free upgrade to 1M. She told me I have to pay to upgrade to 1.5M]]> http://www.dslreports.com/forum/remark,21485536 Tue, 25 Nov 2008 22:28:04 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21481045 Smith6612 : No speed as of yet showing up after a modem reboot, so they've probably not made the change at the CO yet. Otherwise, I do qualify for 3Mbps. A neighbor across the street from me has 3Mbps and holds it reliably from the same RT, and we're on the same line from the street as well.

EDIT: Just got an automated call from Verizon stating that my order should be completed on the 2nd of December. I'll let you guys know how it goes.]]> http://www.dslreports.com/forum/remark,21481045 Tue, 25 Nov 2008 06:20:49 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21480585 dataice : Congrats on the speed upgrade Smith6612! :-) I take it for some reason you didn't qualify for the 3mbit plan? I remember you saying you were only 2 miles from your RT? Still, congratulations on the bump up to 1mbit, for what you were already paying for 768k, that's better than what you had. Let us know how the upgrade went.]]> http://www.dslreports.com/forum/remark,21480585 Tue, 25 Nov 2008 00:36:17 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21477993 Smith6612 : My guess is your speed is set unless you get a flyer in the mail or they boost speeds once more. I'm going to try calling Verizon again and see what shows up.

EDIT: Good news guys! The billing rep I spoke to was able to find the 1Mbps/384kbps speed, and the order has been placed and I should be seeing my speed boost soon. I'll sound off as soon as it comes.]]> http://www.dslreports.com/forum/remark,21477993 Mon, 24 Nov 2008 15:26:08 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21477377 FishNET : I have the 1M / 384K and got that after calling the day before this deal to upgrade from the 768K/128K plan. Am I going to EVER see 1.5M if I call or wait, or am I never seeing this?]]> http://www.dslreports.com/forum/remark,21477377 Mon, 24 Nov 2008 13:16:13 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21476520 Rattler : Yeah, John...

After I posted that "melded" comment, I realized that the 1.5/384 disappeared, as a tier, quite a while ago and is now a sub-tier of 3/768. Your point is well taken.

I have a relative who lives in Woodbury, NJ who is on the 768/128 plan and we were both interested in seeing if the upgrade would be automatic or if he had to call to get it.
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons]]> http://www.dslreports.com/forum/remark,21476520 Mon, 24 Nov 2008 10:32:44 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21476209 JohnA :
1.5M is still a lower provisioning option of the 3M plan. The 768K is morphing into 1M/384. Try not to make it more confusing than it already is. No indication where the 5M/768 fits in, unless that is to be a lower provisioning option of the 7M plan. Price for the 5M thing has been hard to come by.

The 768K to 1M upgrade is supposed to be automatic, which is unheard of with Verizon, as it comes online in each CO.]]> http://www.dslreports.com/forum/remark,21476209 Mon, 24 Nov 2008 09:17:31 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21476168 Rattler :
said by HarryH3 See Profile :

It's November 23rd and I still haven't received a notification about the new speed increase. Is this supposed to be across all Verizon areas? :(
You know how it is with V* and letting customers know about no cost upgrades... I just went onto their website and they list three plans (did not have to enter any of my info to get the list): 1/384, 3/768 & now 7/768!.

Link: »www22.verizon.com/Residential/Hi···lans.htm

Looks like the 1.5/384 & 768/128 tiers have been melded together. Makes you wonder why they just don't automatically upgrade customers when the speeds are increased (when there's no price increase) without having to call and ask.
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons]]> http://www.dslreports.com/forum/remark,21476168 Mon, 24 Nov 2008 09:09:18 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21474900 HarryH3 : It's November 23rd and I still haven't received a notification about the new speed increase. Is this supposed to be across all Verizon areas? :(]]> http://www.dslreports.com/forum/remark,21474900 Sun, 23 Nov 2008 21:59:35 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21437961 Smith6612 : Thanks, and don't worry, I'll ask about that speed upgrade again as soon as I can.]]> http://www.dslreports.com/forum/remark,21437961 Sun, 16 Nov 2008 20:54:52 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21437557 dataice : Smith6612, If I were you I would contact Verizon as soon as you get the chance. The sooner you contact them, the quicker you will be up and running with a faster tier, possibly even the 3 Mbit tier. I don't understand why you didn't contact them sooner about going up to 3 megs, unless costs was an issue ( I can understand that) in todays economy. I'll keep my fingers crossed for you,that everything goes ok. Hopefully you won't have an ordeal like I did. You will need to contact the billing/sales dept. directly at Verizon online at 1-800-567-6789. That dept. is open from 8am - 6pm (eastern time) Monday-Friday. Good luck. :-)]]> http://www.dslreports.com/forum/remark,21437557 Sun, 16 Nov 2008 19:16:15 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21431516 JohnA :
The direct forum can not do speed changes. Billing or Sales, however you see it, are the only ones that can upgrade your speeds.]]> http://www.dslreports.com/forum/remark,21431516 Sat, 15 Nov 2008 08:24:55 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21430666 dataice : From what I have been able to research online, you can get up to 3 Mbits if you are within 12,000 feet from the nearest central office or RT. Since you claim to be 2 miles away (give or take), you are definitely within that range to get the full 3 megs. ]]> http://www.dslreports.com/forum/remark,21430666 Fri, 14 Nov 2008 23:27:04 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21430660 dataice : That's not unusual. Verizon is so clueless. You can load up their home page and it clearly says they have a starter plan at 1Mbit/384 for $9.99 for first 6 months, then $19.99 a month thereafter. They list the 3/768 tier for $19.99 for first 6 months, then $29.99 for months 7-12. That's pretty bad when their customers know what's going on more than their own employees. I had to wait for nearly 6 months after they rolled out the new 7.1 Mbit tier before I could successfully order it from the CSR's, and even then they totally screwed up my upgrade, and it took nearly six weeks to get that mess cleared up. I asked the CSR in India to load up their home page to check out the speed packages available, and he said I don't have internet access here sir, now that makes alot of damn sense! That company has to be one of the poorest managed communications companies around. The left hand dosen't know what the right is doing]]> http://www.dslreports.com/forum/remark,21430660 Fri, 14 Nov 2008 23:24:37 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21430512 Smith6612 : I'm 2 miles from the RT (fiber fed), I am close enough to get 3Mbps service with FastPath. I called in once before and was told that there was no 1Mbps/384kbps package, and that there was only a 3Mbps/1.5Mbps package for 19.99 a month. I'll wait until the end of the month to see if I get upgraded. If not, I'll call in and ask about it again. I'm also wondering, does the Verizon Direct forum here handle speed upgrades at all? I'm wondering if I can get my speed turned up by them.

But oh yeah, I have a lot of devotion and patience. Everything from waiting 2 days for uploads to finish, to an entire day waiting for Steam games to download, and waiting 2 hours for a half hour HD video to load up. I've had some game demos take 7 hours before they fully finish downloading at a sustained rate of 92.3KB/s before.]]> http://www.dslreports.com/forum/remark,21430512 Fri, 14 Nov 2008 22:46:50 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21429790 dataice : Now that's devotion, waiting 4 1/2 hours for a game demo. :-) Did you contact Verizon yet to see if you qualify for the upgrade to 1Mbit? From what I have been following online, they won't give it to you automatically. People are having to contact them and request it. Do you know your distance from your nearest central office?]]> http://www.dslreports.com/forum/remark,21429790 Fri, 14 Nov 2008 20:10:58 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21426227 Smith6612 : I downloaded the Left 4 Dead Demo on my 768kbps line. It took 4 1/2 hours of solid downloading to open the game.]]> http://www.dslreports.com/forum/remark,21426227 Fri, 14 Nov 2008 06:56:52 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21425415 dataice : I just downloaded the Left 4 Dead demo as well. It took about 30 minutes to download. I'm loving this new 7.1 Mbit speed package. :-)]]> http://www.dslreports.com/forum/remark,21425415 Thu, 13 Nov 2008 23:24:18 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21425103 a333 : Yea, the price stays the same.

a333]]> http://www.dslreports.com/forum/remark,21425103 Thu, 13 Nov 2008 22:10:48 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21424008 Jodokast96 : »Verizon DSL Customers Getting Free Upgrades

All DSL markets are expected to be updated by the end of the month.
]]> http://www.dslreports.com/forum/remark,21424008 Thu, 13 Nov 2008 18:48:05 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21423548 oc48fiber : Do we have to beg them for this upgrade? I called two weeks ago and they told me it will upgrade auto soon. Still nothing. They won't upgrade me manually unless they change my rate. Sigh]]> http://www.dslreports.com/forum/remark,21423548 Thu, 13 Nov 2008 17:11:42 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21421515 bfollett : It's weird that different areas are being offered different speed upgrades. I swear I read that someone got a free upgrade to 3Mbps. I wonder if I would have if I wasn't so darn far from the CO. Still I'll gladly take the 1.5Mbps they gave me.

Bob
Click for full size
]]> http://www.dslreports.com/forum/remark,21421515 Thu, 13 Nov 2008 10:39:00 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21421077 anon :
said by a333 See Profile :

Yay just got the upgrade. Called in yesterday, was told the speed'd be upgraded today..lo and behold, here it is:



Stats:
Transceiver Revision: 4.2.0.11
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Fast
Transceiver Information Down Stream Up Stream Path
DSL Speed (Kbits/Sec) 1180 447
Margin (dB) 31.0 25.0
Line Attenuation (dB) 23.0 11.5
Transmit Power (dBm) 15.4 11.9

So far, so good... the extra upload in particular is a godsend for me... and webpages do seem to load slightly snappier.

NOTE: They don't say this, but I was told that the upgrade extends/resets your contract. Per se, I got the 1 yr contract in June, now, I must maintain service till next November. Fine for me, because I don't plan on cancelling my DSL anytime soon, as TWC sucks hard c**k in my area. But if your experience with Verizon has been iffy, it's definitely something to consider.

Cheers,
a333

Is this for $19.99/mo?]]> http://www.dslreports.com/forum/remark,21421077 Thu, 13 Nov 2008 09:01:03 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21418762 a333 : Yay just got the upgrade. Called in yesterday, was told the speed'd be upgraded today..lo and behold, here it is:



Stats:
Transceiver Revision: 4.2.0.11
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Fast
Transceiver Information Down Stream Up Stream Path
DSL Speed (Kbits/Sec) 1180 447
Margin (dB) 31.0 25.0
Line Attenuation (dB) 23.0 11.5
Transmit Power (dBm) 15.4 11.9

So far, so good... the extra upload in particular is a godsend for me... and webpages do seem to load slightly snappier.

NOTE: They don't say this, but I was told that the upgrade extends/resets your contract. Per se, I got the 1 yr contract in June, now, I must maintain service till next November. Fine for me, because I don't plan on cancelling my DSL anytime soon, as TWC sucks hard c**k in my area. But if your experience with Verizon has been iffy, it's definitely something to consider.

Cheers,
a333
]]> http://www.dslreports.com/forum/remark,21418762 Wed, 12 Nov 2008 19:14:01 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21418427 Smith6612 : Heh don't mention it. I just uploaded a 3MB file, it took 3 1/2 minutes to fully upload at 17KB/s and I also downloaded a Steam game. That took about 6 hours to finish at full speed of 92.5KB/s sustained and it was a demo of Left 4 Dead :huh:]]> http://www.dslreports.com/forum/remark,21418427 Wed, 12 Nov 2008 18:11:13 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21417440 anon :
said by Named :

said by Named :

I had three people tell me they couldn't upgrade my 768k ($21.99/month) unless I paid $26.99/month. Then I got transferred to the "Solutions Bureau" or some such thing where I was told they would give me 3.0Mbps service for $26.99/month minutes $15/month for a year, so apparently I'm now getting 3.0Mbps for $11.99 on dry loop starting tomorrow. I'll believe it when I see it. I made her repeat herself three times to be sure (and she was) but I'll believe it when I see it.
Yep, the 3.0Mbps came online this morning around 2ish according to the logs, and verizon.net billing shows a month-to-month plan as someone else indicated. We'll see what they charge me... $11.99 seems impossible.
And yep, I figured she was totally full of it and had absolutely no idea what she was talking about. I'm so glad that once again the average consumer is much more cognizant of Verizon's plans than Verizon:

This e-mail confirms your recent request... to change your Verizon High Speed Internet service on your line ending in XXXX. Our records now indicate your package is Retention - Dry Loop 3M Annual Plan $ 15 Discount $ 26.99/$ 41.99* and your speed is 3.0M/768K.


I'll keep it - it's still a fine deal. It just amuses me that she so completely misunderstood the plan.]]> http://www.dslreports.com/forum/remark,21417440 Wed, 12 Nov 2008 15:12:41 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21417057 gtackett : We recently noticed that our DSL modem is reporting 2x the speed it used to, without us requesting or being notified of any change.

We pay the 3Mbit rate but are kind of far out on the loop and from the beginning (a couple of years ago) were only getting a connection rate around 800 Kbit. But recently I had to restart the modem, and I noticed it came back up with about 1600 Kbit. Net access is noticeably faster, too.

This in Warrenton, VA, zip 20187, phone 540-349-xxxx]]> http://www.dslreports.com/forum/remark,21417057 Wed, 12 Nov 2008 14:04:07 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21416645 anon :
said by Named :

I had three people tell me they couldn't upgrade my 768k ($21.99/month) unless I paid $26.99/month. Then I got transferred to the "Solutions Bureau" or some such thing where I was told they would give me 3.0Mbps service for $26.99/month minutes $15/month for a year, so apparently I'm now getting 3.0Mbps for $11.99 on dry loop starting tomorrow. I'll believe it when I see it. I made her repeat herself three times to be sure (and she was) but I'll believe it when I see it.
Yep, the 3.0Mbps came online this morning around 2ish according to the logs, and verizon.net billing shows a month-to-month plan as someone else indicated. We'll see what they charge me... $11.99 seems impossible.]]> http://www.dslreports.com/forum/remark,21416645 Wed, 12 Nov 2008 13:02:08 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21415717 LastSurvivor :
said by Ka0z :

I was on a $19.99 786K dry loop and called to upgrade -- 4 indians later I was transfered to a sales rep who spoke english BUT told me I had to pay $24.99 for the 1M service because I have no home phone service -- has anyone gotten the 1M for $19 with no home phone service?
Well we were on a lifetime contract paying 19.99 for 768k, which ended last month, now our bill is 21.99. When I read about the 1M upgrade, I called. The second Indian rep told me it would cost 25.99 to upgrade to 1M (this being under a new contract). And we do have the phone service.

My brother, who's on dial-up, may look into the 1M deal now.]]> http://www.dslreports.com/forum/remark,21415717 Wed, 12 Nov 2008 10:16:37 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21415168 FishNET : Well I think that when I get home today I should call up and argue with the Indians for a while about this. I'm not paying $24.99 for my 1M dry loop if I dont have to -- I'm already living paycheck to paycheck as it is.]]> http://www.dslreports.com/forum/remark,21415168 Wed, 12 Nov 2008 08:05:18 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21414853 dataice : I hope that you are able to upgrade your speed Smith6612 :-) I feel for you being stuck on 768K.]]> http://www.dslreports.com/forum/remark,21414853 Wed, 12 Nov 2008 04:47:09 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21414265 anon : I had three people tell me they couldn't upgrade my 768k ($21.99/month) unless I paid $26.99/month. Then I got transferred to the "Solutions Bureau" or some such thing where I was told they would give me 3.0Mbps service for $26.99/month minutes $15/month for a year, so apparently I'm now getting 3.0Mbps for $11.99 on dry loop starting tomorrow. I'll believe it when I see it. I made her repeat herself three times to be sure (and she was) but I'll believe it when I see it.]]> http://www.dslreports.com/forum/remark,21414265 Tue, 11 Nov 2008 23:42:54 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21397423 anon : Like the day before that deal. I'm going to call and whine about it untill I get it for $5 less.]]> http://www.dslreports.com/forum/remark,21397423 Sat, 08 Nov 2008 18:39:16 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21397169 Jodokast96 : That's for new customers only, and is a fairly recent deal. How long ago did you get service?]]> http://www.dslreports.com/forum/remark,21397169 Sat, 08 Nov 2008 17:33:29 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21396866 anon : Well, if you go to:

»www22.verizon.com/content/consum···lans.htm

It clearly says: "Internet without
Verizon phone service" - "$19.99/month
First month FREE"]]> http://www.dslreports.com/forum/remark,21396866 Sat, 08 Nov 2008 16:07:26 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21395515 JohnA :
Dry loop is $5 more than DSL with phone.]]> http://www.dslreports.com/forum/remark,21395515 Sat, 08 Nov 2008 09:52:15 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21394189 anon : For some reason I thought I HAD a 1 year contract already and I'm paying $24.99 for a 1M dry loop. I know its only $5, but still, why should I pay any more than anyone else?]]> http://www.dslreports.com/forum/remark,21394189 Fri, 07 Nov 2008 21:46:14 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21393545 Smith6612 : OK. I called billing today and they stated that the 1Mbps/384kbps speed wasn't available to me yet. There's only the plan I'm on right now, and then a 3Mbps/1.5Mbps plan (1.5Mbps? Thought it was 768kbps). Oh well. I'll give it a shot in another week or so to see how it works out. If not, if I wait a bit past January, my DSL's contract will be renewed then so I might get the bump then.]]> http://www.dslreports.com/forum/remark,21393545 Fri, 07 Nov 2008 19:24:21 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21393069 trying : I was paying 19.99 for 768k (1 year contract), when I called in for the upgrade I was told it would be 21.99 but she noted in my file that I wanted 19.99. Later I check the MyAccount page and it says I'm on a month to month plan, which might be why she said 21.99? I did tell her I was getting a discount for agreeing to a 1 year contract. Guess I'll wait for my next bill and see what happened. ]]> http://www.dslreports.com/forum/remark,21393069 Fri, 07 Nov 2008 17:44:52 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21390924 anon : Do you have home phone service with Verizon or are you on a dry loop?]]> http://www.dslreports.com/forum/remark,21390924 Fri, 07 Nov 2008 10:33:19 EDT Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21387148 AIRLINE : Here's my experience...

After speaking with three representatives who among other things said that no such speed existed, you have to order Fios in order have higher speed (Fios is not in this area yet) and the third said she had no idea what to do, finally with the fourth representative, I was able to upgrade the speed level to 1.0 mbps down/384 kbps up with no change in price ($17.99) and no requirement to enter into a term agreement.

I ordered the upgrade on 11/05/08 and the upgrade was completed today, 11/06/08.

Ran two speed tests today, and both came back at 1005 kbps up and 385 kbps down.

The service appears to be working just fine at the new increased speed levels.]]> http://www.dslreports.com/forum/remark,21387148 Thu, 06 Nov 2008 15:53:10 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21386791 broadband412 : It would not make no sense whatsoever for them to upgrade my friend becauce my friend does not even sync at 890/160 which is for 768/128 which is what they have.]]> http://www.dslreports.com/forum/remark,21386791 Thu, 06 Nov 2008 14:53:01 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21385813 bfollett : I thought I would have trouble going to the 1792 connections because my line attenuation is always around 63, which means I'm way out in the fringe area too. But my modem does sync at the full 1792/448. The only downside is that my downstream noise margin does vary wildly. I've even seen it drop down to -1.5 I didn't even know the noise margins could go to a negative number. Anyway, looking at my modem logs, I look to be loosing my connection about once a day, but it always resyncs back to the 1792, and so far I haven't been online when its had to reconnected. Even if I was, its only about a 10 second process, so I'll live with that for the greatly improved speed.]]> http://www.dslreports.com/forum/remark,21385813 Thu, 06 Nov 2008 11:53:29 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21385681 JohnA :
Dry loop is always $5 more.]]> http://www.dslreports.com/forum/remark,21385681 Thu, 06 Nov 2008 11:27:40 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21385643 anon : I was on a $19.99 786K dry loop and called to upgrade -- 4 indians later I was transfered to a sales rep who spoke english BUT told me I had to pay $24.99 for the 1M service because I have no home phone service -- has anyone gotten the 1M for $19 with no home phone service?]]> http://www.dslreports.com/forum/remark,21385643 Thu, 06 Nov 2008 11:21:44 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21385577 Grail Knight : Called this morning for the speed upgrade and within 15minutes of the call Verizon DSL upgraded the speed. As my old contract had expired last month I renewed for one year and am saving a couple of bucks a month.

Speed tests indicated slightly better then advertised and that works for me.
--
“When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth.” - Sherlock Holmes]]> http://www.dslreports.com/forum/remark,21385577 Thu, 06 Nov 2008 11:08:53 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21382682 broadband412 : They just too far. I had to get support to help them get the service working better because it was really bad at one point. They would be without sync for half or more than half the time. They came and service improved quite a bit. There are still problems but at least it mostly works. hey told my friend that they are borderline. Yet even from the getgo they told them they were borderline but he service worked well for them over a year syncing at 890/160 and then the problems started. I hope if they do plan on auto-upgrading everyone that this won't cause any problems for them.]]> http://www.dslreports.com/forum/remark,21382682 Wed, 05 Nov 2008 19:36:52 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21382383 Smith6612 : Have you checked their transceiver stats at all? I'm wondering if their line is too noisy or if they're just downright too far out.]]> http://www.dslreports.com/forum/remark,21382383 Wed, 05 Nov 2008 18:41:33 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21382373 broadband412 : I don't think this can be any good for them. They can't even sync at 890/160 which is correct values for 768/128. they usually sync at 512/160 although sometimes as high as 800/160 and has occasional sync loss but not for very long time only a few minutes here and there then it is back up.]]> http://www.dslreports.com/forum/remark,21382373 Wed, 05 Nov 2008 18:40:07 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21382276 Smith6612 : If anything, even if your friend's modem can't maintain a stable sync, the modem will sync lower wherever it needs to until it can find a stable area. Yeah it may not be the full sync, but if the speed is a little higher, at least it's trying to stay up.

info333, if that is what is going to happen, I guess I can wait a month. I'll try giving them a call though, see what happens. I just need to get around to it :P]]> http://www.dslreports.com/forum/remark,21382276 Wed, 05 Nov 2008 18:24:42 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21382040 anon : FYI - According to Verizon rep, all members still on 768K will be auto upgraded to 1M within 30 days. ]]> http://www.dslreports.com/forum/remark,21382040 Wed, 05 Nov 2008 17:37:45 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21381535 broadband412 : Hi I hope they don't auto upgrade everyone to this new entry level plan. I have a friend who can barely get 768/128 because they are borderline for service. an upgrade would probably screw up there service where they may not even be able to stay connected for a good period of time.]]> http://www.dslreports.com/forum/remark,21381535 Wed, 05 Nov 2008 16:06:18 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21381267 Smith6612 : I've heard about that flyer. I am close enough for 3Mbps + FastPath with only a 7 year old copper line connecting me from the RT to my home. A neighbor across the street who works off of the same phone cable as my cable is in has 3Mbps and it hold reliably. Roughly 2 miles wire length from the RT. The reason I mentioned the 1Mbps speed is because of the new speed mentioned in a news article, and the new speed for the starter plan shown on the Verizon plan, which I currently have but the older 768kbps speed, hence asking about the 1Mbps upgrade. Heck the added upload and slightly more download will be useful for me, but I'll take that free 3Mbps upgrade any day if Verizon is even doing it in my area, but yet again FiOS is set to come within a year now so I'd highly doubt I'd get one and would get promotions for FiOS instead (which I plan on moving to anyways).]]> http://www.dslreports.com/forum/remark,21381267 Wed, 05 Nov 2008 15:04:27 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21381114 bfollett : Like me, the couple other people I've seen post on this deal received a postcard explaining the free upgrade and that it would happen within a couple of weeks. I think it was about 10 days for me. If you don't get the postcard offering the upgrade, they may not being doing the bulk upgrade in your area(yet). I doubt they want to get into doing 1000s of single user upgrades by request. At least thats my guess. FYI, its 1.5Mbps upgrade, not 1Mbps, and its actually 3Mbps if you're close enough.

Bob]]> http://www.dslreports.com/forum/remark,21381114 Wed, 05 Nov 2008 14:36:20 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21380277 oc48fiber : Anyone have any luck? I would hope that they would do it automaticly. ]]> http://www.dslreports.com/forum/remark,21380277 Wed, 05 Nov 2008 11:29:10 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21372461 crawdoogie : This is from Verizon website:

"To make any changes to your current Verizon High Speed Internet service please call us at 800-567-6789, Mon-Fri 8 am-8 pm ET or Sat 8 am-8 pm ET."

Call and sweet talk them. ;)
--
When I die, I want to go peacefully in my sleep like my grandpa, not screaming and yelling like the passengers in his car.]]> http://www.dslreports.com/forum/remark,21372461 Tue, 04 Nov 2008 01:00:21 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21371441 Smith6612 : Thanks sash! Anyone else have some news to report on this?]]> http://www.dslreports.com/forum/remark,21371441 Mon, 03 Nov 2008 21:07:56 EDT Re: Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21371370 sashwa : Here are a couple of people who had good luck with it:

»Verizon made good on free line speed upgrade!]]> http://www.dslreports.com/forum/remark,21371370 Mon, 03 Nov 2008 20:57:43 EDT Upgrade from 768kbps/128kbps to 1Mbps/386kbps? http://www.dslreports.com/forum/remark,21371339 Smith6612 : Well, since that news article from this morning is out, I was considering boosting my current 768kbps speed to the 1Mbps speed. Has anyone tried to or have had any success with getting their speed boosted? And if the speeds are getting boosted or an order is placed in, where's the best place to do it? I was considering inquiring about this free speed upgrade since I could certainly use the upload and the bit more download.]]> http://www.dslreports.com/forum/remark,21371339 Mon, 03 Nov 2008 20:52:00 EDT