http://www.dslreports.com/forum/Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21371339 en Fri, 10 Feb 2012 05:10:56 EDT Fri, 10 Feb 2012 05:10:56 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22099510

Here are a couple more further away.

]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22099510 Fri, 20 Mar 2009 02:24:14 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22091898 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22091898 Wed, 18 Mar 2009 20:48:57 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22091554 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22091554 Wed, 18 Mar 2009 19:58:23 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22058765 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22058765 Thu, 12 Mar 2009 15:57:47 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22009873
I just went through the same issues. I pay for 3/768, and was getting 600-1500/600.

After some back and forths, I'm getting 1500-2800/600.
Now Vz is send a new modem so I can try the 7.1/768 service.

Not perfect, but a lot better.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22009873 Tue, 03 Mar 2009 20:42:40 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22009743 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22009743 Tue, 03 Mar 2009 20:23:10 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22008822 Billing is not in India. They make everyone deal with billing for upgrades.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22008822 Tue, 03 Mar 2009 18:03:02 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22008066 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22008066 Tue, 03 Mar 2009 15:52:26 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22005197

Current Plan: Verizon High Speed Internet One Year Commitment - Expires 07/25/2009You might be eligible for an upgrade. Please click here to check
Click the offer link and we get
We're Sorry!


We're sorry. We are unable to complete your request at this time. Please call our Billing Department at 1-800-567-6789 for assistance.

This really has me pissed off. Sweet talk someone in India and get more speed for the same price.... This kind of crap must be borderline illegal. The sooner I am away from them the better I don't like playing price shell games with a utility company.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22005197 Tue, 03 Mar 2009 08:30:43 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22005453 I have local phone service and the dsl 768k for $17.99 no dry loop. My account page also has the click if you are eligible for upgrade link also which does not work.

I really makes me upset seeing how this company is doing this. Sweet talk the right person from India and get double the speed for the same price. This shady kind of crap seems borderline illegal to me. This seems like downright favoritism of certain customers. What verizon I am not good enough to get the speed upgrade? I know I am not the only one feeling this way. And yes the 1mbps is an option if I pay more....]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22005453 Tue, 03 Mar 2009 03:30:48 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22004002
@Ekard: Are you running a Dry Loop line or one running month to month? The last I checked, $19.99 was only offered to those who had a contract with Verizon for the service. Dry loop should have been $19.99, but I'm wondering if that may be for new customers though. If you are in fact running a dry-loop line, that would explain why Verizon is refusing to lower the cost.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22004002 Mon, 02 Mar 2009 20:40:18 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22003964
The agent *was* able to change my speed to the updated one. I don't recall checking the speed until the next day, but at that time it was in effect.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22003964 Mon, 02 Mar 2009 20:32:40 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22000043 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-22000043 Mon, 02 Mar 2009 09:21:18 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21902000 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21902000 Wed, 11 Feb 2009 18:27:25 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21901892
Before phoning billing, I checked if I could apply for the upgrade online. The "check your account" page at the Verizon.net web site instructed me to "click here" to see if I'm eligible for an upgrade. When I click, it says it is unable to retrive my account info, and I should phone billing. I've tried this several times per month since last November when this thread started.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21901892 Wed, 11 Feb 2009 18:06:54 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21887943 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21887943 Mon, 09 Feb 2009 12:36:19 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21879458 192.168.1.1/transtat.htm . The proper sync rate for the line under ADSL/G.DMT mode is 1184/448 which is what I have under G.DMT, and my margins sit right now at 23dB. ADSL2 and ADSL2+, expect it to be a little lower, such as 1181/447.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21879458 Sat, 07 Feb 2009 14:51:04 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21879361 192.168.1.1/transtat.htm

Not sure of the exact sync rate, but it should be llxx/448.

*EDIT* Fixed the link as noted below.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21879361 Sat, 07 Feb 2009 14:27:05 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21879022 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21879022 Sat, 07 Feb 2009 13:10:16 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21849630 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21849630 Mon, 02 Feb 2009 14:54:47 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21848889 I checked my speed and it was increased almost immediately
after getting off the phone. I guess I will have to wait for next month bill to see if I got the drop in dollars. Looks like I had a pretty good day.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21848889 Mon, 02 Feb 2009 13:02:58 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21848083 They can do anything they want, but the 1.5M is part of the 3M tier. If your line can't handle 3M, they drop you back to 1.5M. For now, if you want 1.5M, you have to pay the higher price for that tier, and if your line can handle it, then you get 3M.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21848083 Mon, 02 Feb 2009 10:36:10 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21848045 least double your download speeds to 1.5megs since they tripled your upload. ]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21848045 Mon, 02 Feb 2009 10:27:21 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21845290 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21845290 Sun, 01 Feb 2009 18:43:17 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21843652 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21843652 Sun, 01 Feb 2009 11:58:56 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21840478
Oh yeah, don't bother to mention the 1m-for-$17.99 deal, as it is indeed for new customers only. You want the speed first, then ask what they can do about your bill. They lowered my DSL bill AND my phone bill through some sort of bundle. ]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21840478 Sat, 31 Jan 2009 16:48:35 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21838080 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21838080 Sat, 31 Jan 2009 01:02:50 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21837805 Thanks]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21837805 Fri, 30 Jan 2009 23:33:04 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21829638 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21829638 Thu, 29 Jan 2009 18:33:02 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21829624 said by Smith6612:

It's available in all areas of Verizon's territory for DSL. Don't you have FiOS though aaronwt? :D
i do but my girlfriend has the 768kbs DSL. They haven't upgraded her so I'm checking it out since any speed increase would be welcome.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21829624 Thu, 29 Jan 2009 18:30:38 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21829590 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21829590 Thu, 29 Jan 2009 18:24:17 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21829583 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21829583 Thu, 29 Jan 2009 18:22:56 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21823864
Again, thank you and everyone for your assistance and the information. I was especially waiting for your last post since I certainly was going to give Verizon a call regarding the discrepancy in speeds! :) (Just kidding.)

Cora]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21823864 Wed, 28 Jan 2009 19:39:36 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21822050 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21822050 Wed, 28 Jan 2009 15:22:28 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21821868
I finally had to called Verizon to get assistance with accessing the modem. The password was password.

System Monitors did not lead to Advanced Monitors. However, just as System Monitors there is also an Advanced heading. Click Advanced, clicked through the prompt but there was no Transceiver stats. The only information under System Monitors is Modem Status which consists of the following.

Software Version: VER:4.04.03.00
Transceiver Revision: 7.2.3.0
Model Name: E90-610015-06
Serial Number: 07B403148780
Broadband Connection Status: UP
Broadband IP Address: 96.224.35.21
Broadband MAC Address: 00:18:3a:3e:5f:bd
Broadband Connection Type: PPP
Active Status: 1 10:13:44
Configuration: 096-900130-03 A

The information under Advanced contains the following:

Diagnostics
Restore Defaults
Reboot Modem
Users
Turbo TCP
Remote Administration
ATM Loopback
Detect WAN Configuration

DNS Server

Universal P&P

Configuration file

Firmware Upgrade

IP Address Distribution
Private LAN
Public LAN

The only place where there is a little DSL information is on the Main page under Modem Status:

Internet Status: Connected
DSL link: Connected
Speed (Down/Up): 1179 Kbits/sec by 447 Kbits/sec
Connection Type: PPP
Username: xxxxxxx

IP Address: xxxxxxx

Are those my connection speeds? None of the testers I used gave me those results.

Thank you all for your assistances,

Cora


]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21821868 Wed, 28 Jan 2009 14:57:36 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21821187 Try username, password1 or admin, admin.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21821187 Wed, 28 Jan 2009 13:21:37 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21821058
Cora]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21821058 Wed, 28 Jan 2009 13:03:17 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820989
I did. In fact the drop down box had several of my usernames. I tried them all and still did not get access.

Cora]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820989 Wed, 28 Jan 2009 12:54:46 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820882 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820882 Wed, 28 Jan 2009 12:39:30 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820496
Thank you for the information.

I tried Jodokast suggestion and was asked for a username and password then I received a 401 error.

Smith6612,I would like to give your suggestion a try, but unfortunately you are dealing with an idiot. I do not know how to log into the modem. Can you also provide me with those instructions?

Thank you,

Cora]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820496 Wed, 28 Jan 2009 11:40:19 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820409 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820409 Wed, 28 Jan 2009 11:21:57 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820282 192.168.1.1/transtat.htm]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820282 Wed, 28 Jan 2009 11:00:32 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820085
As you stated, I also find my computer no longer buffers before viewing streaming videos. I watch HULU more than I watch television but my computer would start stuttering/buffering at the beginning of every show.

At first, last night, I did not notice it was no longer doing the stuttering thing since I have gotten so use to it. Then I noticed there were no delays in any of the shows I watched, from start to finish. Pretty good.

Regarding the different speeds, I thought it was caused by the different bandwidth testers I used. However, perhaps I should do more checking.

Can you tell me how to check the transceiver stats? I am using a Westell modem.

Thank you again for the feedback.

Cora

Also I have been spreading the word!]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21820085 Wed, 28 Jan 2009 10:26:58 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21815999
We are now near the end of January '09 and had I not read the article here, I would not have known about the free upgrade.

I am in New York City and never received a postcard. After reading the information here yesterday, I chatted with Verizon last night and got the upgrade.

Also, I was told by the tech that it is not 1.5M, it is 1M. Looking closely at the offer on the Verizon's website, they are offering a 1M plan for 2 years at $17.99. The 1M is shown quite small. Nowhere is the 768k offered any longer. However, still they have not advertised a free upgrade.

I hope there is not anyone waiting for Verizon to send them a postcard. If you want the upgrade you should call/chat/email them as soon as possible!

For everyone that received a free upgrade of more than 1M, hurray for you!]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21815999 Tue, 27 Jan 2009 16:09:32 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21814037 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21814037 Tue, 27 Jan 2009 10:52:51 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21813231
As promised, I have returned to report the outcome of my request to Verizon for a speed upgrade.

I chatted with a Verizon agent and w/o drama he immediately handled my request. He indicated that I should see an increase in speed within 2 days. I thanked him and waited 2 hours before I engaged another agent with the result of my first request. I wanted to make sure the request went through.

This time I was told by the agent that he did not have the tools to assist me with this matter. I typed backed that earlier another agent indicated he had taken care of my upgrade. By this time, due to all of the apologies, I realized it was obvious everything he was typing was coming from a standard pre-arranged text and it was futile going any further! I thanked him and hung up.

However, I happened across my request for an upgrade in my on line account. Everything was detailed just as the first agent had promised. (Good one for Verizon!)

I checked the work order again at 7 AM and found the upgrade had been completed! (Another one for Verizon!)

Now for the Bandwidth Tests. I did 6 bandwidth tests with 6 different testers and got 6 different speeds! The highest bandwidth was received using SpeakEasy: 1003/381. The lowest from Beeline: 80Ks! In the middle, Cnet: 894.9. Bandwidth Place 979.72/119. Bandwidth's upload of 119 is lower than the 131 I had before the upgrade.

However, so far I am satisfied with the results. I hope I can see the difference in my computer's performance. Also, I want to see if there is an increase in the $19.99 I now pay for internet service.

Thank you all again.]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21813231 Tue, 27 Jan 2009 08:05:30 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21809519 said by CreativeDissent :

Update:I was paying $34 a month for 768Kbps. Now I'll pay $29 a month for 3Mbps. So I did get a speed boost for less money.
Simlar situation here! We were paying $46 for phone and $22 for 768 kbps DSL. I called about upgrading to a higher speed and they said that if I went for the 3 mbps speed the "bundle" price would be $70. So basically we increased our speed by 2 mbps for $2. That's a dollar per mbps!]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21809519 Mon, 26 Jan 2009 15:30:58 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21807077 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21807077 Mon, 26 Jan 2009 06:25:44 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21806699
Is the upgrade 1Mbps, 1.5, or 3? I guess even 1Mbps is better than the 768kbps I now have.

I am grateful to Broadband and all of you for posting this information :). I live in New York City and had no idea that Verizon had begun to upgrade the DSL speeds until I read Broadband story on another site, with a link to this forum :o. You can bet I will be giving them a call first thing this morning. Of course first I want to have as much information as I can before I make the call.

I noticed, as someone here mentioned, the DSL speed of 768 is no longer being offered on Verizon's website. They are offering a 2 year plan for $17.99 and looking very closely I saw it was for a 1M plan. I would not have noticed this (or knew what it meant) had I not been informed by this community.

After my call tomorrow, I will post back with the outcome.

Again, I thank Broadband and all of you for this valuable information.

Cora]]> http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21806699 Mon, 26 Jan 2009 01:00:15 EDT http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21804311 http://www.dslreports.com/forum/Re-Upgrade-from-768kbps128kbps-to-1Mbps386kbps-21804311 Sun, 25 Jan 2009 14:54:24 EDT