DaneJasper Sonic.Net Premium,VIP join:2001-08-20 Santa Rosa, CA kudos:9
Of course - we don't mess around! But, the trend at many ISPs has been to spend as little as possible in resources on abuse handling, being responsive to virus reports, even tech support.
I think that's silly - the product itself is a commodity, and as long as it's reliable, the only way to really deliver a differentiated and better product is by having wonderful staff behind it, all day, every day.
