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Obama Biden '12

join:2000-03-29
Woodland Hills, CA

Abuse report - Impressed with Sonic

I recently reported a hacked website to Sonic and got a prompt response. I was really impressed.



DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

Of course - we don't mess around! But, the trend at many ISPs has been to spend as little as possible in resources on abuse handling, being responsive to virus reports, even tech support.

I think that's silly - the product itself is a commodity, and as long as it's reliable, the only way to really deliver a differentiated and better product is by having wonderful staff behind it, all day, every day.

-Dane