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PX EliezerPremium
join:2008-08-09
Hutt River
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| Verizon hurts itself. Elsewhere on this forum, and all over the web, you can find stories of the horrid customer service from Verizon FiOS. Yes, cable has problems too, but nothing like the awful billing problems that seem so common with FiOS.
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And yes, people do not care about the technology. In my job, I have to ask homeowners if they have oil heat (common in the northeast) or gas heat. Most can't tell me!! I then have to say, "Does an oil truck come to your house?" If not, and if they have a gas stove, then we figure they have gas heat.
Cyril M. Kornbluth in his 1951 story "The Marching Morons" predicted that people would get dumber as the technology got smarter. | |
| Perhaps they're common, but the subscriber will usually get a credit towards their bill, gift card or some other remediation. The FiOS that I've had for over a year now has been rock solid, one dropout of video caused by another company cutting the cable (which was fixed in about 4 hours) and that's it. And no billing issues to speak of either, but a free TV worth a few hundred dollars? That was nice. And the CS reps I've spoken to were very friendly and knowledgeable. It depends on who you get...
P.S. Many people I know are getting FiOS simply because the service is better and usually will end up paying less per month. And a lot of the computers coming through my shop have FiOS Service Summary icons on their desktops; you know what that means. | |
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