| reply to Smile__
Re: Cool... I used to work for Centennial at the Fort Wayne call center. I would say being bought by AT&T is a good thing. The customer service and sales forces are terrible. I worked back when shady pro-rating was all the rage. It was nothing but calls from angry customers who weren't told about their short billing cycle and wanted to tell all their friends their new phone number and chat. The overages a person can achieve during a 3-day billing period are staggering.
Maybe with some new guidance they'll be a better company. Not that AT&T is any shining gem of customer service and perfection... but they're better than Centennial.
I can't complain too much about their service quality. You can't beat it for the price. Verizon was about the same as far as coverage for me, but the price difference was big. With the way my wife chews through minutes 5 PM nights and free incoming are important.
When it comes to customer service and billing, they couldn't get much worse. I still get randomly charged for text messages I never sent. Its usually like 1 per month per line. Rather than cramming they actually removed features I wanted, which came as a total surprise. I also occasionally get some bogus roaming charges. Never anything huge. I think their billing screwups have only totaled around $5 or so for me, and it was all credited back, but others haven't been so lucky. They also had me being taxed as an Indiana resident when I live in Ohio. I thought that was amusing. |
 Smile__Premium
join:2008-10-10
New Freedom, PA | I always loved trying to activate a phone for Centennial.. That was fun.. Fill out a form and fax over for activation. When I could go online with T-Mobile, ATT or Verizon or call in for USCellular to activate... |
