They sent a used laptop main board (it boots up and shows a random serial No.) with a broken keyboard connector.
I call HP and tell them what is going on and the Indian tells me that I will be charged for another replacement board. I explain (again) that the board arrived damaged I was told that I can go through some elaborate escalations process but he can not send out a new board right now.
So now I have a two broken main boards and a lovely ten-digit case number and a promise from "Chris" that he will call me "maybe as soon as tomorrow." -- 09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0
Sent me three new notebook batteries to replace one bad one for inconveniencing me.
Had my screen replaced with a used screen that did not work and they replaced it with a new one and said they were sorry. --------------------------------------------
I hope you called more then once to try and get your issue resolved. -- “When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth.” - Sherlock Holmes
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