[Rant] HP Tech Support

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« Blatantly stupid people.

joako
Premium
join:2000-09-07
/dev/null

·AT&T U-Verse

They sent a used laptop main board (it boots up and shows a random serial No.) with a broken keyboard connector.

I call HP and tell them what is going on and the Indian tells me that I will be charged for another replacement board. I explain (again) that the board arrived damaged I was told that I can go through some elaborate escalations process but he can not send out a new board right now.

So now I have a two broken main boards and a lovely ten-digit case number and a promise from "Chris" that he will call me "maybe as soon as tomorrow."
--
09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0

permalink · 2008-11-11 01:22:24 · Print ·

Grail Knight
Who Dares Wins
Premium
join:2003-05-31

·Verizon Online DSL

Re: [Rant] HP Tech Support

HP has always done right by me.

Sent me three new notebook batteries to replace one bad one for inconveniencing me.

Had my screen replaced with a used screen that did not work and they replaced it with a new one and said they were sorry.
--------------------------------------------

I hope you called more then once to try and get your issue resolved.
--
“When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth.” - Sherlock Holmes

permalink · 2008-11-11 01:30:53 · Print ·

joako Premium join:2000-09-07 /dev/null ·AT&T U-Verse	Re: [Rant] HP Tech Support I called the other night and got disconnected, called again tonight and got the above crap. Will call tomorrow, not reference the last replacement and just tell them it does not start up. I have to lie to get a DOA part replaced how pathetic. -- 09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0
	permalink · 2008-11-11 02:08:48 ·

dvd536 as Mr. Pink as they come Premium join:2001-04-27 Phoenix, AZ	said by joako : and a promise from "Chris" that he will call me "maybe as soon as tomorrow." If he calls tomorrow(he won't), buy a lottery ticket! -- When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee
	permalink · 2008-11-11 02:50:43 ·

joako Premium join:2000-09-07 /dev/null ·AT&T U-Verse	Re: [Rant] HP Tech Support said by dvd536 : said by joako : and a promise from "Chris" that he will call me "maybe as soon as tomorrow." If he calls tomorrow(he won't), buy a lottery ticket! That would be interesting. I have never in my life purchased one. -- 09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0
	permalink · 2008-11-11 03:03:07 · Print ·

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