pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
 ·Comcast
| Customers Must Cut Off Useless Providers
quote:
But because many rural customers lack options, they can't vote with their wallets ...
And therein lays the problem. As long as customers keep paying for crappy, useless service, the company will never have any real incentive to improve service. Not buying a piss-poor, less than useful luxury service is a realistic option that people have to consider when dealing with companies that consistently provide bad service.
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Reptiles Are Cuddly And Pretty |
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BF69
join:2004-07-28
Camden, TN
| said by pnh102  : quote:
But because many rural customers lack options, they can't vote with their wallets ...
And therein lays the problem. As long as customers keep paying for crappy, useless service, the company will never have any real incentive to improve service. Not buying a piss-poor, less than useful luxury service is a realistic option that people have to consider when dealing with companies that consistently provide bad service. sounds easy enough but the internet is becoming more a necessity these days. You suggest people "take one for the team". By the way considering out of 25 million potential customers Hughesnet has less than 500,000 so I believe people are in fact speaking with their wallets. Hughesnet knows it has capacity of MANY MANY more customers but isn't seeing any growth because of caps and it HAS to pay for these satellites it launched so they are in a situation they have no choice but to improve service. 500,000 customers isn't going to be enough to pay for a $250 mil satellite. |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| reply to pnh102
said by pnh102 : quote:
But because many rural customers lack options, they can't vote with their wallets ...
And therein lays the problem. As long as customers keep paying for crappy, useless service, the company will never have any real incentive to improve service. Not buying a piss-poor, less than useful luxury service is a realistic option that people have to consider when dealing with companies that consistently provide bad service. Believe it or not, a lot of people just think satellite service is the way "internet access" is. Some even think that because it's a satellite, it's inherently more "high tech" than DSL/Cable. I kid you not.
I had a rural co-worker who LOVED his satellite service. I had to beat him over the head to trade it for 3Mbps DSL and then 10Mbps cable. |
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oscarwilde1
join:2008-10-08
·Embarq
 ·HughesNet Satellit..
| reply to pnh102
said by pnh102 : Not buying a piss-poor, less than useful luxury service is a realistic option that people have to consider when dealing with companies that consistently provide bad service. I run a business here. What am I supposed to do-yell orders to my suppliers? Or take three weeks to do anything with dial up? Without the internet, I'll be back in the swamp living on 'possums. I wish a boycott was an option for me, but I don't like 'possum all that much. |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| reply to BF69
I guess I am just not on the same planet as these people. I can't, for the life of me, justify spending money on any service that gets me less for the money than I paid for it. I also can't justify spending any money on any product or service that I cannot fully use to my heart's content.
As I've stated earlier, these stories remind me of when AT&T decided to cap the data plan on my phone. My first reaction was to drop the plan. I saw no need to pay good money for something I can't use.
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Reptiles Are Cuddly And Pretty |
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