Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| reply to pnh102
Re: Customers Must Cut Off Useless Providers
said by pnh102  : quote:
But because many rural customers lack options, they can't vote with their wallets ...
And therein lays the problem. As long as customers keep paying for crappy, useless service, the company will never have any real incentive to improve service. Not buying a piss-poor, less than useful luxury service is a realistic option that people have to consider when dealing with companies that consistently provide bad service. Believe it or not, a lot of people just think satellite service is the way "internet access" is. Some even think that because it's a satellite, it's inherently more "high tech" than DSL/Cable. I kid you not.
I had a rural co-worker who LOVED his satellite service. I had to beat him over the head to trade it for 3Mbps DSL and then 10Mbps cable. |
