1 edit | Very limited business model My experience with Vonage has been mostly good. I certainly enjoy having the extra features that I don't have to pay extra for. I've had problems with the equipment though. Plus, I can't stand their tech support based in another country. The big reason I would cancel though is because of their "un-fees". On the 500 min. plan, our $15 bill ends up being over $21. That's over one-third of the base price just in fees. This would be my major reason to cancel. I've been debating whether to move to Comcast Digital Voice. In our area Comcast doesn't charge this much in fees.
I think the big reason that Vonage has such churn is because of their limited customer base. First of all, you need high-speed internet service, which would be cable or DSL. Well, many DSL subcribers have to keep their landline so Vonage would be redundant. That leaves cable subscribers as a customer base. Well, most cable subscribers get that hard sell for the company's own VOIP. The others use cable internet because they're afraid that Ma Bell would make them get a landline. These people simply believe that they don't need a landline solution when they can rely on their cell phones.
EDIT: 11/11 7:00 for clarification |
