| tier 2 support Not that this would surprise anyone, but AT&T tech support level 2 stated that the internet bandwidth and tv bandwidth are seperate and not shared.
I then told them I can see my bandwidth decrease each time I turn on another set top box in my house.
I might call level 2 back later and see if I get a different answer.....
They did suggest making a change on the residential gateway but I wasn't at home and they wouldn't let me write down the instructions. Something about auto detect, but that's all I got out of them. |
|
 DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:70
 ·AT&T Southwest
 ·DIRECTV
·AT&T Midwest
 ·Google Voice
| said by djsars :
Not that this would surprise anyone, but AT&T tech support level 2 stated that the internet bandwidth and tv bandwidth are seperate and not shared.
I then told them I can see my bandwidth decrease each time I turn on another set top box in my house.
I might call level 2 back later and see if I get a different answer.....
They did suggest making a change on the residential gateway but I wasn't at home and they wouldn't let me write down the instructions. Something about auto detect, but that's all I got out of them.
it kind of depends on the pkg, if you have the 18/1.5 I believe with turning on the STB's it should revert the internet side down as opposed to being set split. However, if you have say the 10/1.5 or 6/1 or one of the other pkgs. The speeds for the STB's and your internet are set. |
|
Reviews:
 ·RoadRunner Cable
| reply to djsars
said by djsars :
They did suggest making a change on the residential gateway but I wasn't at home and they wouldn't let me write down the instructions. Something about auto detect, but that's all I got out of them.
I'm not at home now so I can't give specifics. But if you get into the management/diagnostic screen of your RG, you can change the settings for detecting the line and service type to what they actually are rather than "auto detect". This helps with some situations. But I doubt seriously it'd solve what you are looking at. |
|
