Thanks Phugg, you experience shows; and, provided the best response I could ask for.
Thanks again.
said by Phugg:The N Bay system is a great wealth of knowledge. They have consistantly been in the top of all metrics for years. Yes they carry DSams (860s I think). Your call got escalated to Maint/Network which means the issue was outside the drop to your home. More than likely the tech will not even come to your door. If protocol is the same , they will start outside at your tap and work backwards. Standard techs (like myself) do not go as deep as you would like, we look at a good range of signal to check for issues. We do not have the time to analyze every single haystack. We can and will check for slope and streangth between a given low freq and a given high freq , with many points in between.
As for the attitude , we are used to them (the techs). People still have the " Cable Guy" mentality and do not realize what is actually involved in the industry now. I have seen people come an go for 12 years now. It seems that if you are not willing to learn the technology then you are not willing to be employed. (At the company level , not contract). I have had to work on CEO's homes in Danville who swear theat "everything is perfect I paid for it to be that way" and everything was poop.