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Forums » Selected ISP Support » Speakeasy » Very slow in South Florida.. (Deerfield beach).
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tkdslr

join:2004-04-24
Pompano Beach, FL
·Speakeasy


1 edit

Very slow in South Florida.. (Deerfield beach).

Very slow web page loads.. most incomplete.

My guess, it appears to be some sort of ATM congestion /data loss problem between Deerfield beach, Fl CO and the Speakeasy's concentrator router in Atlanta. DSL stats just fine..line connected @ full speed 1536/384 SN 11 db.. minimal errors (a couple per minute), forced retrain, no diff.

Speedtest is taking several minutes to start after selecting the Atlanta server !! After that it runs dog slow.. 80 to 190 kbps (down).. 315 to 320 kbps up!!! (I never thought I would see that occur!! )

Small ping packets getting through(1 to 2% loss) to Atlanta. Large packets (1024 byte) 20 to 30% loss rate.

I'll bet most Floridian speakeasy customers are in the same boat.
tkdslr

join:2004-04-24
Pompano Beach, FL
·Speakeasy

Re: Very slow in South Florida.. (Deerfield beach).

After several call backs, complete with a dog and pony show, to prove that my local DSL loop & HW was NOT the problem.

At PTR+5 hours SE finally admitted that there was a ATM network outage in my area.

ATM Connectivity issues on my link appear to have been RESOLVED around 3am EST (PTR+13 hours.)

A couple of things. The tools SE support reps are currently using can't detect these types of problems. (Bursty packet loss or misc data transmitting errors )

SE's tool to measures ATM traffic is based on a hourly average, soo it's kinda like pulling teeth to get them acknowledge these types of problems or getting them to repair it.

Note: Impairments on ATM circuit have a tendency to fake out this type of average link stat I.E. Inhibits sustained TCP/IP traffic, making ATM stats appear to be average or below normal.

That's all for now.
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