| reply to supergirl
Re: Counting down the days... I would say that people who have 15/1, 20/5, and such who are having problems with Vonage are probably having more problems with their ISP, LAN side equipment, etc than they care to realize or care to admit. SO, I would like to 100% disagree that most audio related issues that their customers have who have services such as Comcast w/ Powerboost, FIOS, or even Cox are usually Vonage related issues. The only audio issues that would be Vonage related are ones that are analog issues - static, crackling, popping, etc. Those are ones that are caused by faulty equipment, faulty cables, faulty ports, etc.
I have Optimum Voice as my phone provider, and they make you go through the same type of troubleshooting that any VOIP provider would. Example: I went through 4 cable modems before Optimum Online would check to make sure that their technician disconnected my line in the NIU for me. Keep in mind, I live in an apartment complex, so I don't have access to it. After the 4th modem died (and countless times of having to plug a new phone, change the phone cable, etc.) they finally agreed to send out a "Senior" Technician to resolve the issues. 5 modems later - no issues with the phone service. |
