biznatch11
join:2004-11-21
London, ON
| reply to SL2
Re: Webmail now has adverts?
said by SL2 :
As mentioned previously by anon23424, Adblock added to Mozilla Firefox removes the advertising on the right hand side bar but a large blank unusable area still takes up the message viewing area of your screen each time you check a new message.
Greasemonkey+Platypus toolbar will get rid of any extra space and pretty much let you customize any webpage. |
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Sempronius
join:2008-09-18
Toronto, ON
| Not that I'm taking sides with Roges, however, what many of you don't realize, is that, as a subscriber to Rogers HiSpeed, you're not paying for the use of Rogers Yahoo! webmail. Webmail is included free-of-charge. You are paying only for HiSpeed service. Rogers does not provide you with mail service. Rogers provides you with access to the Internet for a monthly fee, Yahoo! has included free-of-charge the use of webmail service and other services, including Flickr, as per the co-branded amalgamation between Rogers and Yahoo! in 2004.
In mid 2008 Rogers send out newsletters to all subscribers announcing that there would be changes to the name brand, i.e. Rogers Yahoo! now changed to Rogers HiSpeed. While certain aspects of Rogers and Yahoo! remain co-branded, they each maintain their own separate identity. Your HiSpeed Internet service is provided by Rogers, webmail is included free-of-charge by Yahoo! (the co-branded aspect of Rogers Yahoo!)
In terms of dealing with the recent advertisements that Rogers and Yahoo! have jointly introduced to the Rogers Yahoo! mail service, Outlook Express / Windows Mail is an option for dealing with these in-line advertisements; as well, the use of an alternate web based email providers, such as, Windows Live Hotmail, Gmail, GMX.com, Yahoo! whereby you pay a yearly fee and avoid in-line advertisements altogether. You have an email address for life and not have the added concern of changing email addresses should you terminate your service with your ISP.
Everyone is lashing out at Rogers and fails to realize that this decision to introduce advertising to the Rogers Yahoo! mail service is a joint decision between Rogers and Yahoo! Rogers is not entirely at to blame. Yahoo! has to share the blunt of the blame. Rogers provides only to the customer a connection to the Internet, Yahoo! provides free-of-charge your web mail and other services within the Yahoo! domain.
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| reply to kliles
It's still got Rogers name; I pay my bill to Rogers; Rogers includes email as a part of the service, however it is branded. This is a part of what DPI is for ... to target the advertising.
So, the complaints still go to Rogers even if they deny that we pay for it. After all, Rogers Yahoo! give us Launchcast Plus as opposed to Launchcast. |
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Sempronius
join:2008-09-18
Toronto, ON
| said by sbrook  : This is a part of what DPI is for ... to target the advertising. Exactly. And as Bell also uses DPI, it wouldn't suprise me if Bell and Microsoft may follow in the steps of Rogers and Yahoo! |
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rbrohman
join:2008-10-25
| reply to biznatch11
said by biznatch11 :said by SL2 :
Greasemonkey+Platypus toolbar will get rid of any extra space and pretty much let you customize any webpage. Will this remove the box completely, so that my main window is stretched the full width of my browser? I can get Platypus to remove the add, but I'm left with the blank box. Perhaps you'd be able to post your greasemonkey script?
Thanks |
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Robrr
join:2008-04-19
Toronto, ON
 ·TekSavvy Solutions..
·Rogers Hi-Speed
1 edit | reply to kliles
Sent an email into Rogers about this tonight(see below), have to wait and see what their reply is:
Dear Sir or Madam;
I am emailing you with regards to the recent changes to the Rogers Yahoo Webmail.
I would like to express my utter disgust with the recent addition of advertising frames to the Rogers Yahoo! Webmail service. As a customer of Rogers Hi Speed Internet Extreme I am paying Rogers $54.95/month every month for this service. This is a premium service - and as a premium service subscriber I should not be subjected to any form of advertising. This is not a service such as Hotmail or GMail where the service is provided for free and relies on the advertising to be able to provide this service so I cannot fathom why this is now the case with Rogers Yahoo mail.
As a paying customer of this service, I would like a full explanation as to why this was implemented. The addition of these advertisements are of absolutely no value to me and I am not seeing anything returned to me as a result of the extra revenues being generated by this advertising.
Regards, |
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nosey bugger
@anonymouse.org
| reply to Sempronius
said by Sempronius :Not that I'm taking sides with Roges, however, what many of you don't realize, is that, as a subscriber to Rogers HiSpeed, you're not paying for the use of Rogers Yahoo! webmail. Webmail is included free-of-charge. I have to disagree here... Rogers Yahoo! has advertised the Yahoo Plus mail benefits. if it were FREE yahoo mail, we would not have access to POP3, throw-away email addresses and more.
In fact, have a look at this page where Rogers and Yahoo! themselves ADVERTISE that their mail service is AD-FREE:
»help.yahoo.com/l/ca/rogers/mail/···-44.html
"Enjoy an uncluttered Mail experience, with no graphical ads"
There are plenty of more examples out there if you care to look for them.
I'm not taking sides... I'm just sayin... |
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KamWest
@bell.ca
1 edit | reply to kliles
Just received this from Rogers......
Dear subscriber,
We apologize for the delay in responding to your email. We are
currently receiving higher email volume than normal, and are attempting
to answer all email as quickly as possible in the order they arrive.
We understand your frustration and apologize for any inconvenience.
As our intention is to always improve the level of service we provide
and we thank you for providing us with the details of your concerns with
our Rogers Webmail. By reviewing your email and the details of your
account, we can identify areas for future improvement.
We have escalated your email to the Office of the President. An
Operational Assistant will attempt to call you within 24 hours to
discuss this issue with you. Please refer to case number C5170131.
We apologize for any delays in the meantime.
If you have any further questions or comments regarding our service,
please fill out the online form on our Customer Support page listed
below or contact us by phone at 1-888-288-4663.
Regards,
Shoban S.
Rogers Hi-Speed Internet
Electronic Support Group |
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SL2
@rogers.com | I received the identical form letter response to my complaint letter. |
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Sempronius
join:2008-09-18
Toronto, ON | Angry about ads on Rogers Yahoo email
Ellen Roseman invites you to have your say on her website
»www.ellenroseman.com/?p=244#comments |
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Craiger
@uranceinstitute.ca
| reply to nosey bugger
Re: Webmail now has adverts?
Good ole Rogers, the just recently changed the wording on this link to remove the 4th point about an ad free webmail experience:
help.yahoo.com/l/ca/rogers/mail/···-44.html
I copy/pasted it in to my complain with the CCTS. It was listed on their site when I ordered their service, I expect them to continue to offer it as they never let their customers out of contact committments. |
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elwoodblues
Elwood Blues
join:2006-08-30
Toronto, ON
| said by Craiger :
Good ole Rogers, the just recently changed the wording on this link to remove the 4th point about an ad free webmail experience:
help.yahoo.com/l/ca/rogers/mail/···-44.html
I copy/pasted it in to my complain with the CCTS. It was listed on their site when I ordered their service, I expect them to continue to offer it as they never let their customers out of contact committments.
I'm going to play devils advocate here...
Rogers has some very good lawyers on staff that write these contracts. They are VERY one sided.
Essentially Rogers can do what the F they want, and you have no say. In fact if you read the TOS, they don't even have to provide you with service , and you stil have to pay them.
Good luck, I suspect this is going NOWHERE |
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KamWest
@rogers.com
| reply to kliles
I ponied up the 20 bucks per year for mail plus with no ads. Rogers did not win because at the same time I canceled my 35 dollar per month cell phone. I only kept it for emergencies and I figured if they nickel and dime me then it was time to take some of my dimes back.
Cancel your services, that is the only way your voice will be heard. |
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Sempronius
join:2008-09-18
Toronto, ON
| said by KamWest :
Rogers did not win because at the same time I canceled my 35 dollar per month cell phone.
Cancel your services, that is the only way your voice will be heard.
Friends of mine in Brampton attempted to cancel their cells phones with Rogers and Rogers would allow them, saying they were on contract until December 2009. If they cancelled Rogers would charge them $200.00 for breaking the contract. |
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Robrr
join:2008-04-19
Toronto, ON | They should look at dropping their internet for another provider. |
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wobbie15
join:2002-12-02
Oakville, ON
| Ya, I broke-down last night and paid the 20 bucks to make the ads go away.
Right after I called Rogers Wireless and cancelled my cell phone which I had for 6 years at a cost of 34 bucks per month. I am going to go with PC Mobile pay as you go.
I was also thinking of getting Rogers Home Phone, but they can forget about that now. |
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Robrr
join:2008-04-19
Toronto, ON
·TekSavvy Solutions..
·Rogers Hi-Speed
| reply to kliles
Received another email from Rogers:
Dear (deleted name),
We apologize for the delay in responding to your email. We are currently receiving higher email volume than normal, and are attempting to answer all email as quickly as possible in the order they arrive.
We understand your frustration and apologize for any inconvenience.
As our intention is to always improve the level of service we provide and we thank you for providing us with the details of your concerns with our Rogers Webmail. By reviewing your email and the details of your account, we can identify areas for future improvement.
We have escalated your email to the Office of the President. An Operational Assistant will attempt to call you within 3 business days to
discuss this issue with you. Please refer to case number Case C#######
Alternatively, you can feel free to call in to our Office of the President at 1-888-764-3771. You will need to ask for Hi-Speed Technical Support and then ask to be transferred to the Office of the President.
We apologize for any delays in the meantime.
If you have any further questions or comments regarding our service, please fill out the online form on our Customer Support page listed below or contact us by phone at 1-888-288-4663.
Sincerely,
Alex M.
Rogers Hi-Speed Internet
Electronic Support Group
Interesting to see that they are still looking at this issue. Going to wait till Friday to see if I get my phone call. If not I will be calling Friday before 5pm |
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elwoodblues
Elwood Blues
join:2006-08-30
Toronto, ON | reply to kliles
In other words... we don't care |
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Robrr
join:2008-04-19
Toronto, ON | Nothing saying they aren't allowed to take that attitude. Same way there isn't anything saying that they wont be out $55/month by the end of next week.  |
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rudeboy24
join:2002-10-14
Welland, ON
| reply to kliles
if you look in the members centre it says premium mail ..is that what they used to call yahoo's "Yahoo! Mail Plus"? so rogers customers have Yahoo! Mail Plus. |
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