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Nexus44

join:2008-11-14
41243

Modem not working

Hello i don't know if I'm in the right forum but My mom recently bought fair point high speed and we got the modem and everything set up our modem is Model 6100F, I'm not sure why but it only works with the usb plug and not the ethernet. can someone help me?


tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

1 edit
Welcome to BBR. This is the correct forum for FairPoint DSL.

DSL modem/router should work on either USB or Ethernet.

When you say it does not work on Ethernet do you get any sort of error message on the Computer? Are you able to access router configuration page when connected to Ethernet? Do you know if PC Ethernet NIC is working correctly?

If this is a Windows PC you can bring up command window Start >> Run >> command and enter ipconfig /all. Post the result here to help analyze problem. Report should look similar to this:
 C:\DOCUME~1\TSCHMIDT>ipconfig /all
 
Windows IP Configuration
 
        Host Name . . . . . . . . . . . . : Tom-Desktop
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Intel(R) PRO/100 VM Network Connection
        Physical Address. . . . . . . . . : 00-08-02-9-3B-5E
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.2.13
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.2.1
        DHCP Server . . . . . . . . . . . : 192.168.2.1
        DNS Servers . . . . . . . . . . . : 192.168.2.5
                                            192.168.2.1
        Lease Obtained. . . . . . . . . . : Saturday, November 15, 2008 9:52:33 AM
        Lease Expires . . . . . . . . . . : Monday, November 17, 2008 9:52:33 AM
 

Does your mom have multiple computers and a home LAN or is there only one PC connected to the modem/router? If she has a LAN do any PCs work when connected to the router?

May want to check out the Westell site to see if there is more detailed info about the device or perhaps an FAQ.
»www.westell.com/

/tom

Nexus44

join:2008-11-14
41243
The ethernet works on my internet and my dads but it doesn't seem to pick up the modem at my moms.
there is no error message, it says that i have the ethernet plugged in on my computer but it just isn't reading the modem.

and no i can't log into my modem unless I'm plugged in usb

it's only one computer plugged into the modem

i'll get the ip thing when i go back there.


tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting
The fact computer works when connected to another LAN verifies it is working correctly. I assume her PC is set for DHCP to obtain IP configuration info automatically.

That leaves: Bad Ethernet cable, bad or misconfigured router.

When you dump IPCONFIG what you will probably see is an IP address in the range of 169.254.x.x. That means PC is configured to obtain IP automatically but was unable to connect to DHCP server.

Since USB works double check the router to make sure Ethernet is enabled.

/tom

Nexus44

join:2008-11-14
41243
ok i'll try that ty =]