SINCE IT'S HAPPENING ON HOP 1 ALL THE TIME IS IT THE MODEM?
Hop #1 is not the modem. Modems do not show up in a trace route. Hop #1 is the CMTS (Cable Modem Termination System) interface at your local CC headend. Comcast has many, but not all of these configured to not respond to any ICMP (Internet Control Message Protocol) packet based ping or trace route requests. This is why you see 100% packet loss at the first hop. This is normal and will not cause any type of connectivity issue.
Well I bought a new modem, connected it, called comcast to give them the reg code from the bottom of the modem. Voila, connection is perfect running at good speed. I played WoW for 4 hours with no disconnects.
Good call . I like to say you got lucky but you took upon yourself to go and try something new. Sometimes pro-active helps solve a lot of issues. Some people just sit there and whine about how "bad their service is" and is convinced that "Comcast is the worst company around"
Yea I know it. Better to be proactive and up n running than waiting around with no internet. The old surfboard modem was a freebie when we signed up anyhow so I figured what the hey... Now I just have to get the dang router and wireless re-setup. There's a whole 'nother headache
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. I like to say you got lucky but you took upon yourself to go and try something new. Sometimes pro-active helps solve a lot of issues. Some people just sit there and whine about how "bad their service is" and is convinced that "Comcast is the worst company around"